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Frontier Toyota

Valencia, CA

4.8
349 Reviews
"We don't close deals, we open relationships"
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23621 Creekside Rd

Valencia, CA

91355

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Showing 349 reviews

March 07, 2024

This is the 3rd car we have purchase at this dealership. Entire staff was courteous and professional and very helpful. Never felt pressured to finalize our latest purchase. More

by KENKENDRYNA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Akopyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Frontier Toyota responded

Thanks for always coming back to us. We're here for you always.

March 07, 2024

Good experience, felt comfortable with the purchase. The salesman was very pushy about getting the sale and kept speaking for me but overall the other associates were helpful. More

by YANIALVAREZ5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
T Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Frontier Toyota responded

Thank you for choosing Frontier Toyota. We value your feedback and will make adjustments on our end.

March 04, 2024

Robert was the only reason I went ahead and bought my lease. He was professional and friendly. Not pushy but very informative. Will definitely tell our friends to go see him for all their car needs. Grea More

by martinezmelissa29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Abraham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Jr. Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Frontier Toyota responded

Thank you for the kind review for Rob! We appreciate your business and are here for all of your vehicle needs.

March 04, 2024

My time At frontier Toyota was great no pressure from salespeople, they let you make a decision are not,, on your own. & that’s a plus! I was introduced to Oscar by Edward, the team leader of More

by Tina Trunnell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Duarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Frontier Toyota responded

Tina, Thank you very much for choosing Frontier Toyota to make your new car purchase with. We're thrilled our team was able to get you the color you really wanted and made sure your experience was a smooth one. Congratulations and safe travels!

March 02, 2024

Amazing service! Overall, we had a great experience purchasing our new vehicle. I would recommend this dealership. More

by Dmazzola13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pia Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2024 -

Frontier Toyota responded

Thanks for choosing Frontier Toyota!

March 02, 2024

Edward made this process as smooth as possible and quick thank you for all your help . More

by Mamaholdsss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Akopyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Duarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Frontier Toyota responded

Thank you for taking the time to review us. We're here for you always.

March 01, 2024

Exactly the way you want your car buying experience to go. The perfect amount of patience and knowledge leading to a comfortable experience. More

by Megan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Akopyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
T Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Frontier Toyota responded

We appreciate the kind review, Megan!

February 27, 2024

JR was very patient and worked with our wants and needs. Oscar jumped through hoops to get our rate lower than our credit union offered. Harry in finance was very knowledgeable and explained everything we h More

by Kerryrye1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norberto (JR) Miranda, Oscar Morales
Mar 27, 2024 -

Frontier Toyota responded

Thank you very much for the kind review!

February 27, 2024

Great service, made it super easy to make the purchase, helped with any questions and I’m very very happy More

by superluis26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belen Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Frontier Toyota responded

Thank you for choosing Frontier Toyota!

February 25, 2024

Finance mgr assured us it wouldn’t cost any more to finance the car and pay it off immediately than it would to write a check the day we bought the car. He was wrong. We ended up paying interest fees o More

by Gregnutter254
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Duarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Valenzuela
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Frontier Toyota responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion or inconvenience you experienced during your recent visit to our Toyota dealership. At Frontier, we strive to provide transparent and accurate information to all our valued customers, and it is disappointing to learn that we fell short of your expectations in this instance. We have thoroughly investigated the situation you described regarding the financing process and the subsequent payment of your vehicle. It appears that there was a miscommunication regarding the handling of interest fees for early payoffs, and for that, we extend our sincerest apologies. Our finance manager did not intend to mislead you, and we regret any frustration or inconvenience this misunderstanding may have caused. Please know that we take your feedback seriously, and we are committed to addressing this issue internally to ensure that our team members are better equipped to provide accurate and helpful information to our customers in the future. We would welcome the opportunity to discuss any further concerns you may have and to regain your trust as a valued customer. Please feel free to reach out to our General Sales Manager, Sam Errama. directly at 661 255 7575 to discuss this matter further. Once again, we apologize for any inconvenience you experienced, and we thank you for bringing this matter to our attention.

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