Future Chrysler Dodge Jeep Ram of Fairfield

Terrible experience. Went in to buy a car that was within my budget. Told them to go through my bank, I was pre approved for an amount in which I could pay for. Instead th Went in to buy a car that was within my budget. Told them to go through my bank, I was pre approved for an amount in which I could pay for. Instead they ran my credit multiple times with several different financial institutions, charged me 3x what I was approved for. There was NO price tag on the window so I did not know how much the car cost. They said they would go through my bank and take care of me, instead they screwed me over. And then had me come back to sign contracts 3 different times, before signing the 3rd time I told them I don't want the car anymore and now they say I am stuck with the car which I can not afford because they did not stick with my pre approved amount. I will definitely be contacting consumer affairs and the better business bureau. Worst car dealership experience I have ever encountered. More

Great Very helpful.... Great customer service.... Walked me through everything and was very patient and understanding. Very friendly and humorous... great Very helpful.... Great customer service.... Walked me through everything and was very patient and understanding. Very friendly and humorous... great knowledge on what was going on with my vehicle. More

Phenomenal Experience I was recommended this location through a recall agent. I was greeted and set as number 1 priority. I enjoyed a cup of coffee and went home as my serv I was recommended this location through a recall agent. I was greeted and set as number 1 priority. I enjoyed a cup of coffee and went home as my service work took 2 hours. I recieved a call when my car was ready and went and picked it up. The folks at the dealership returned my car in tip top shape. More

Poor service & unprofessional sales people Service was going downhill the LAST time I took my vehicles to this dealership. I was willing to wait beyond my schedule appointment time because the Service was going downhill the LAST time I took my vehicles to this dealership. I was willing to wait beyond my schedule appointment time because the dealership was generous enough to do free oil changes for military on Thursdays. When I called to schedule my vehicles this time, I was informed they no longer do complimentary oil changes on thursdays, but they offer 15% discount. I’m ok with that, so I scheduled my car and my truck for servicing. My husband took the car in at 1020 for our 1045 SCHEDULED appointment. He called me at 1230 and said the car still hadn’t been serviced. There was no apology, no explanation other than “yeah, we have a lot to do today.” They used to run the car through the car wash before returning it, not anymore AND, the car’s alignment is totally effed! Sure as xxxx wasnt that way before we took it in! In addition to deteriorating service, and no sense of what a schedule is and how it works, the sales personnel are completely unprofessional. We have taken our car and truck to this dealership for 3 years. It never fails that we get harassing (yes, HARASSING) phone calls from sales members trying to talk us into trading our cars in. This time, they not only called, but texted as well. We have told them from DAY ONE that we are not interested in trading our vehicles and to not call us about the matter again. Apparently nobody got the message. We will NOT be returning to this dealership for ANY reason. I will drive to another dealership for any of my vehicle needs, especially if I decide to get a new vehicle. I would not give these pushy, unprofessional individuals my business if they were the last dodge dealership in town. More

No appointment service visit The service advisor Greg is one of the best. Very knowledgeable and always willing to help. Cant say enough good things about this guy and this servic The service advisor Greg is one of the best. Very knowledgeable and always willing to help. Cant say enough good things about this guy and this service dept. BEST SERVICE DEPARTMENT AROUND!!!! More

Always the beat service I have given the rating that I bave becauae since i purchased my car from this dealership in 2014 i haven been coming here to get my car serviced and I have given the rating that I bave becauae since i purchased my car from this dealership in 2014 i haven been coming here to get my car serviced and every time, the service is just as amazing as the other tjmes. No long waits, no inconvenience, customer service is always the best. The staff are very friendly to me and others. I will continue to come back every time my car needs service. I highly recommend Momentum Chrysler Dodge Jeep Ram of Fairfield to anyone looking for A1 hospitality. More

Key Fob issue. It work to start van I was assisted by Gregory Rhoads. He was absolutely awesome! Even though I presented a recall notice on the Key Fob, I was still very apprehensive ab I was assisted by Gregory Rhoads. He was absolutely awesome! Even though I presented a recall notice on the Key Fob, I was still very apprehensive about what the cost was going to be. Gregory was very professional and courteous and stayed it probably was the key but a diagnostic would be done if not. Hallelujah! It was the fob! It cost me nothing Which was a Godsend! This is my 2nd van from Momentum! Gregory Rhoads You rock!!! Thank you so much. I had my van back within a couple of hours! My courtesy driver, Guillermo was also just as friendly and courteous. Thank you Momentum!!! More

Good service Service was fast and professional. The appointment was scheduled to my convenience. I have been coming to this dealership since I bought my car and I Service was fast and professional. The appointment was scheduled to my convenience. I have been coming to this dealership since I bought my car and I was always happy with the service they provided More

Did not honor promotion I schedule an appointment online for Travis Thursday for the military free oil change special. Upon completion of the service I was charged $65 only I schedule an appointment online for Travis Thursday for the military free oil change special. Upon completion of the service I was charged $65 only because they had taken 20% off what I was supposed to get charged. I’ve done this service several times and to receive a charge was unexpected and due to my busy work schedule, my time was more valuable than staying there arguing. I was just disappointed at the situation. More

I enjoy coming to this dealership for service staff is coo This dealership has the coolest staff on the floor they all speak very helpful everyone always smiling and helping one another awesome teamwork...when This dealership has the coolest staff on the floor they all speak very helpful everyone always smiling and helping one another awesome teamwork...when I go for service I always go to Greg asst service mgr he so coo and friendly I tell everyone about him and recommand him most def. More