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Future Chrysler Dodge Jeep Ram of Fairfield

Fairfield, CA

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115 Reviews

2595 Auto Mall Pkwy

Fairfield, CA

94533

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Showing 115 reviews

May 09, 2018

Great appointment Repair office person was very Friendly, very professional, extremely knowledgeable, d service was quickly performed within the time specified, he went More

by DEERICH1128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service coordinator
May 11, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Thank you for the great feedback about your recent visit! We're certainly glad you found this visit to be more timely than your previous one. Please let us know if there's anything else we can do for you!

May 09, 2018

Reluctant to listen to customer Service Dept did not Fix my recalled airbag and refused to move my vehicle because the tech was scared due to a broken steering arm which shouldn’t th More

by SHARONPOWELL888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Walter
May 11, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Sharon, thank you for sharing your feedback with us. Unfortunately, we were unable to drive your vehicle due to the broken suspension and the lift kit that was installed elsewhere is why there is an issue with your warranty. We’re disappointed that you had a negative experience at our dealership, and our Service Manager would like to speak with you. We do care deeply about providing a great customer experience and want to work with you. At your convenience, please call (888)835-7270 and ask for JT Thompson.

May 08, 2018

Excellent service I appreciate the how well and quickly the service department deals with the needs of my vehicle every time I visit. It is a very professional departme More

by bille1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Charles Matthews, Randy Ycmat
May 10, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

We're glad to hear that you appreciate our speedy service, thank you for letting us know! We look forward to seeing you again next time!

May 04, 2018

THE BEST!! Brought my wifes vehicle in for a a/c problem. Greg the mechanic was able to fix at half the price of another dealer. I guess you get what you pay for More

by slim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
greg, Reputation Management
May 07, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Thank you for your review! We are so happy to hear you had a great experience with us! We look forward to seeing you back again soon!

May 03, 2018

want Your money for not fixing anything I took my car in for service after buying it about 6 months ago. It wasn’t starting every couple weeks. Assuming it was the starter kaputzing. They te More

by RITNOURISRAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know they guys name
May 07, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Thank you for sharing your feedback with us. We’re disappointed to hear that you have been experiencing issues with your vehicle already and we certainly understand how frustrating that can be. We’d like to speak with you about your concerns in further detail and work towards an appropriate resolution. At your convenience, please reach out to our Service Manager, JT Thompson, at (888)835-7270.

April 25, 2018

Good review Greg is very professional and courteous. Great service. I neededto be out sooner than later and he was able to help me out. Thank you. More

by josiecarino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg at service
Apr 26, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

You are very welcome, Josie! We're glad that our team was able to help you in a timely manner. Please reach out if we can be of any further assistance to you!

April 22, 2018

Great and fast Oil Change Came in for an oil change and was in and out in little time with no appointment. They even washed my car before they returned it. More

by torres5827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department Representative
Apr 24, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

It's always our goal to give our customers as little wait as possible, we're glad we could do so for you! Thank you for the review, we hope we can see you again!

April 22, 2018

Oil change and recall service My service manager was fantastic. He took the time to explain and ensure what I wanted was done. Servicing was quick and alwaysxtop notch. Very much a More

by KENNETH.PRYGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd from servicing
Apr 24, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Kenneth, it's wonderful that your Todd and the team were amazing, we're glad that you enjoyed the service! Thank you so much for reviewing us, feel free to visit again anytime!

April 19, 2018

Couldn’t be happier By far the best experience I have had in 30 years of business . From the service department to the paperwork. Fantastic work and I look forward to see More

by rickcampo34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales manager and your new person in financing., Randy Ycmat, Team Catalina
Apr 23, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Thank you for the wonderful feedback and kind words, Rick! We truly do appreciate and value your business with us and look forward to working with you again in the future.

April 16, 2018

Service Good service cost was a little high. I told the service person about a same problem I was having and they didn’t even look at it for me. When I talk a More

by ROY41114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reputation Management
Apr 18, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

ROY41114, thank you for taking time to share your experience with us. We appreciate your feedback.

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