Future Nissan of Folsom

LOOKING FOR A NEW VEHICLE THAT WOULD ACCOMODATE MY WIFE AND MYSELF SPECIAL NEEDS..DAVE MCDANIELS AND STEVE POIRIER WENT ABOVE AND BEYOND TO ASSIST US IN CHOOSING THE VEHICLE THAT WAS PERFECT FOR US..THEY W AND MYSELF SPECIAL NEEDS..DAVE MCDANIELS AND STEVE POIRIER WENT ABOVE AND BEYOND TO ASSIST US IN CHOOSING THE VEHICLE THAT WAS PERFECT FOR US..THEY WERE VERY UNDERSTANDING ,AND APPEARED TO BE CONCERNED WITH HELPING US GET THE RIGHT VEHICLE AND NOT JUST TRYING TO SELL US A CAR....WE PURCHASED A 2012 TITAN AND THEY WENT OUT OF THEIR WAY TO HELP US GET EQUIPMENT WE NEEDED FOR OUR SPECIAL NEEDS. THIS DEALERSHIP GAVE US THE HIGHEST TRADEIN VALUE OF FOUR OTHER DEALERSHIPS WE WENT TO.THE FINAL PART..FINANCING WENT QUICKLY AND HONESTLY...THE TERMS WERE GREAT BETTER THAN THE OTHER DEALERS WE WENT TO..OUR FINANCE PERSON JEFF CHEESEMAN COMPLETED OUR PAPERWORK QUICKLY .BUT TOOK THE TIME TO EXPLAIN THE LOAN PAPERS TO US !!!!THIS WAS A VERY POSITIVE EXPERIENCE FOR MY WIFE AND I AND WE WOULD RECOMMEND THIS DEALERSHIP TO ANY SERIOUS BUYER..I HAVE NEVER PURCHASED A NISSAN BEFORE...ALWAYS FORDS OR CHEVY'S....YOU BETTER CHECK OUT THESE NISSAN'S FAR SUPERIOR......THANK YOU DAVE STEVE AND JEFF More

Horrible experience. 7.5 HOURS to buy a car. The salesman, Chris was good. He went out of his way to help us find the correct car. The finance department was horrible. Wrong paperwork. Rude emp salesman, Chris was good. He went out of his way to help us find the correct car. The finance department was horrible. Wrong paperwork. Rude employees. Use intimidation and harassment. Extremely POOR CUSTOMER SERVICE. I had to threaten to call the Folsom Police before I was allowed to leave with my vechicle after a service visit. Didn't have parts or keys for my vechicle. It was the worst experience I have EVER had in my life and I have bought 14 new cars in my lifetime. More

I am new to CA and I recently moved from MN. I am glad to find this Future Nissan of Folsom dealership. It's one of the greatest I have seen. Long story short, I was trading in 2005 Nissan Murano (full f find this Future Nissan of Folsom dealership. It's one of the greatest I have seen. Long story short, I was trading in 2005 Nissan Murano (full features loaded, premium sounds and everything in it) with any brand new car which could give good mileage like 26-35 mpg and I shouldn't exceed the EMI of $280 which I already was paying for murano. I wasn't positive of getting cars loaded with same features as Murano and with EMIs conditions mentioned above. BUT wow!! Surprisingly everyone at delearship considering my conditions personally talked to me through it and have me an amazing deal...2012 Nissan Altima SLX ...fully loaded as Murano...all new features...nice mileage..amazing car.....almost Same EMI as I was paying..no down payments.....I think..it was heck of a deal they offerred me...... Great place to share your thoughts, your numbers and buy a new car!! Please visit and let them know what you want ...you would probably end up getting it..... More

Went shopping 6-21-12, to find a vehicle for my 18 year old son. this was the fifth dealership I had shopped. I dreaded walking on the lot of each one, because of the typical high pressured used car sales old son. this was the fifth dealership I had shopped. I dreaded walking on the lot of each one, because of the typical high pressured used car salesman, that are generally desperate to make a sale, they will say and do anything. I generally find their first impression to be less than honest and quite overbearing. I was so impressed with the first gentleman, "Marco", 23 years old, very respectful and truly wanted to hear and listen to what we wanted from a vehicle for my son. Although new to the business, he was very helpful with addtional considerations to be made. He was very patient and genuinely wanted for my son and I to be happy and content and allow us to make a good educated decision. Then, we worked with, "Brian, the closer", to work the numbers. Brian was just as kind and very sincere. He had a ton of patience as I am a tough negotiator. I work in sales and dont think I share his amazing level of patience. He clearly showed has a genuine good spirit. Dave the sales manager... kind of quiet guy, but a man of high, honest integrity. Generally the Sales manager hides in one of the back rooms, where Dave is highly visible at the front desk. I was very impressed with the experience we had at this dealership and would highly recommend to anyone. To add one more; the other salesmen that were not working or benefiting from our business, were also very kind and very friendly. Enjoyed sharing tips regarding having an 18 year old boy just starting to drive, after this gentleman went through it with three boys. After our purchase, next day, I called with an un-noticed issue by all and they couldnt have handled better. A++++++++ Dealership. Im a tough judge. More

We just wanted to say we had a positive experience at Folsom Chevrolet! We love our new/used car and the service was honest, friendly and not pushy at all! My husband and I needed an economy car since Folsom Chevrolet! We love our new/used car and the service was honest, friendly and not pushy at all! My husband and I needed an economy car since he was going to start 50 mile day commute, we did alot of the financing on-line before we went in to dealership. All we had to do was check out the car, and sign the paperwork if we were happy! Was easy! The finance man was extremely efficient and made it a painless experience. Have not had any issues with our vehicle and have already drove it quite a few miles since purchasing! I highly recommend this dealership! Thank you Folsom Chevrolet and we will see you when our son graduates college to buy his vehicle! More

The initial salesperson, Sang was very friendly and helpful. The dealership was asking about $2000 more than the Blue book price for this car in excellent condition. I wanted to pay less than their helpful. The dealership was asking about $2000 more than the Blue book price for this car in excellent condition. I wanted to pay less than their price. Michael, the manager was sent for to negotiate the price. This took over two hours He lied to me and said that they performed $3000 worth of work on the car. I did not see how this was an added feature, to me it sounded like they had to do it to make it sellable. He was unable to give me a detailed report of what work they had done. After the purchase my mechanic told me it was missing the belly plate and battery cover, the timing belt was almost at twice it's expected lifetime, and the brakes were at only 60%. The dealership had submitted a report to carfax saying that they had replaced the brake pads. This was obviously false. The car must crank for about 60 seconds before starting, although it started right up at the dealership. When I changed the oil, it was pure BLACK, and the filter was stiff with age. This car was NOT in excellent condition, and they performed NO work on it. They had pushed hard to sell me a warranty, which I accepted. They called me back in the next weekend for some more paperwork "for the banks." I had to drive 50 miles and wait another hour just to find that they could not sell me the warranty after all, and we had to choose a different financing company. They did try to sell me another warranty that cost twice as much for half the coverage, and required a deposit up front. So now I have no warranty. Additionally, I got several rejection letters from banks concerning the financing of the car, and all of them had my last name misspelled. Sure enough, when the agreement details arrived from the one bank that did accept, my last name was misspelled. Do not purchase from this dealership. They are unscrupulous and conniving. They will lie to you, inflate the price, and pull shady financing switches in order to squeeze even more money from you. More

They sold me a car that didn't exist. I came in to purchase a new 2011 car, that I was promised was available to me. Put my deposit down, completed the financing, and shook hands. The next day I recei purchase a new 2011 car, that I was promised was available to me. Put my deposit down, completed the financing, and shook hands. The next day I received a call from the sales manager (Mike L.), saying that the car I purchased was in fact spoken for. I could, however, take a model with the same specs that's available for purchase in southern California - "but it would arrive to you WITH 400 MILES ON IT because we would have to DRIVE IT TO OUR DEALERSHIP." Same price. That would mean a brand-new used car. Or I could wait 3 months after ordering one. They tried to get me to buy other models on the lot as well. Shipping it to me was out of the question, says the "manager" on the phone, since I got such a "good price" when I purchased. I'm of the belief that the dealer should handle their mistake – such as the mistake of selling me a car that they had no right to. Never an apology from anyone involved at any time. A follow-up apology from the salesman I originally worked with (Dave D.) would have been nice - or at least a reply to the email I sent him saying that the deal he set up went sour. That afternoon I wrote an email to the GM of the dealership about this entire experience, but no reply after two days. Gross mistreatment of the consumer. Be advised. More

If they could have gotten something wrong, they did. If they could have gotten something wrong, they did. 1) They lost several of the documents I signed, so I had to go back TWICE to re-sign paperwor If they could have gotten something wrong, they did. 1) They lost several of the documents I signed, so I had to go back TWICE to re-sign paperwork. 2) Part of our sales agreement was for them to repair three small items. When I brought the car in the first time, I waited for over an hour to be told by the service manager that they couldn't repair one of the items because it would be too expensive. I had to enlist the help of the GM, who showed them my contract. Then they had to order the parts (which I assumed they had already done) and I had to bring my car back a second time. After all that, they forgot to call me when the parts came in. 3) The worst was that I got two refunds (they collected overpayments of state fees and the trade-in payoff) and nobody called to notify me that there were checks sitting there. When I came in to re-sign a document or get one of the repairs done (I can't remember which), someone noticed the two checks stapled inside my file. 4) In general, their service times are SLOW. The first time I brought my last Nissan in for service, they had cancelled my appointment and failed to notify me. The second time I came in for just an oil change. I saw my car waiting outside, but was told that the person with my file had gone to lunch, so I had to wait another half-hour (on top of the hour it took for a simple oil change) for that person to come back and hand the file to the cashier. SERIOUSLY?? More

Nissan dealer service center is rip-off. They billed me $3000 for simple spark plug replacement. My common sense prevailed and i took my car to different auto service center. I seriously recommend everyone $3000 for simple spark plug replacement. My common sense prevailed and i took my car to different auto service center. I seriously recommend everyone to think before taking their cars to this dealer. They are cheats and frauds. More