Future Nissan of Roseville

When we originally went to the Auto Mall we were looking at a Toyota Hybrid. However, we decided to check out Nissan since my father-in-law had worked there years ago. We were completely impressed by how we at a Toyota Hybrid. However, we decided to check out Nissan since my father-in-law had worked there years ago. We were completely impressed by how we were treated when we entered. I was the one that needed a car but my parents had also thrown around the idea of replacing their SUV with something more gas efficient. We came in with a strict budget on what we wanted to spend including 0% financing and they made it happen. I love my car and feel that I got a great deal and didn't feel pressured at all to spend more than we had intended. Michael also was very nice and made sure we had a good experience. More

Bad experience, they advertised a new vehicle for sale. Called said they had it.Drove 2 hours and had own financing in hand. After fours hours conveniencing us to apply for better financing. The only way w Called said they had it.Drove 2 hours and had own financing in hand. After fours hours conveniencing us to apply for better financing. The only way we could buy car at price was if we put money down and appllied for higher financing. Dishonest!!!! More

This was the best car buying experience in my life. Shopped internet pricing of 5 dealerships.Sean Milikan from internet sales fed me updates for over six months. Found my car on an internet sale. Onli Shopped internet pricing of 5 dealerships.Sean Milikan from internet sales fed me updates for over six months. Found my car on an internet sale. Online app, made sure I qualified for rebate and customer cash over the phone.Received a greenlight from Tommy and drove to the Nissan of Roseville and bought my car. More

Had a WONDERFUL experience at Future Nissan in Roseville :)!! We are overjoyed with the new car and with the great deal that our awesome salesman, Dustin La Maintain, was able to get for us. Dustin was extr :)!! We are overjoyed with the new car and with the great deal that our awesome salesman, Dustin La Maintain, was able to get for us. Dustin was extremely profession and dedicated to what we were looking for. Great Customer Service! We will definitely recommend this dealership to family and friends... great cars as well as great service!!! Ask for Dustin La Mantain! More

Outstanding customer service! I've been a nissan customer for 11 years & I wouldn't recommend anyone else! I love the Nissan cars & people!! I would recommend everyone to buy a car from them!!! customer for 11 years & I wouldn't recommend anyone else! I love the Nissan cars & people!! I would recommend everyone to buy a car from them!!! More

WORST DEALERSHIP IN CALIFORNIA!!!!! We bought two USED LINCOLN'S a 2012 Navigator and a 2008 MKX from them! and one was pretty much a used lemon! Two days after we bought the MKX from future nissan the en LINCOLN'S a 2012 Navigator and a 2008 MKX from them! and one was pretty much a used lemon! Two days after we bought the MKX from future nissan the engine started SMOKING!! and the car started shaking when you drive it on the free way! I have a dated video to prove it! When I had the car towed back to them to be fixed THEY LOST CAR!!! YES! LOST IT!!! Some NIM-ROD thought the car was a trade in and took it to a COMPLETELY DIFFERENT LOT!!!! OFF THE ROSEVILLE AUTO MALL!!!!!! after TWO WEEKS!!!! TWO WEEKS!!! of trying TO FIND the car and filing insurance claims because I thought the car was stolen they "stumbled upon it" and "FIXED IT" well.... Literally ONE WEEK after they "fixed it" it started smoking AGAIN!!! Then when I bring the car back (one hour and a half drive for me by the way) They tell me MY WARRANTEE'S UP!!! AND I NEED TO BUY A NEW ONE!!! Or pay the full amount to have my car looked at again...................ARE YOU FREAKING KIDDING ME!!!!!! THIS DEALERSHIP IS A JOKE! THEY DO NOT STAND BEHIND THEIR CARS AND ARE JUST A BIG FAT SCAM! I HAVE HAD NOTHING BUT PROBLEMS WITH MY LINCOLN MKX SINCE I BOUGHT IT AND FEEL SORRY FOR ANYBODY WHO GETS ROPED INTO THIS PLACE! More

Our car was quite a puzzle to the service department. We kept hearing a sound when we backed up and then drove forward slowly. We took it in a couple of times and of course the car would not make the no We kept hearing a sound when we backed up and then drove forward slowly. We took it in a couple of times and of course the car would not make the noise. Mike Webster in the service department then said can you leave it with us for a few days and of course we agreed. They went as far as to have one man drive the car while a mechanic ran along side the car with the hood up (that is above and beyond as far as I'm concerned). That is when he finally heard the noise and decided it was the CV boot shaft, but the mechanic wasn't quite satisfied with that answer so they did the same thing again, someone driving and him running along side the car. Low and behold they found it was the transmission. Mike kept in contact with us daily as to the progress. We are very satisfied with all the personnel in the service department. More

We purchased a vehicle from this facility a Saturday May 4th, the manager who helped us his name is Adam,the sales representative's name is Fadi. Fadi was very nice and helpful and Adam seemed willing to pl 4th, the manager who helped us his name is Adam,the sales representative's name is Fadi. Fadi was very nice and helpful and Adam seemed willing to please. We went back and forth through the "normal" negotiation process and finally came to an agreement. We didn't get home until almost 10pm so it wasn't odd that I didn't notice the floor mats weren't in the car until the next day Sunday. I phoned Fadi our sales representative and he said he would check with his manager and get back to me. Never heard back the rest of Sunday or Monday, I phoned again on Tuesday and he said his manager Adam will be in at 2 and will call me then. It's now 6:30 and still no response, I take it upon myself to call yet again and directly ask for Adam, he get's on the phone and I explained the situation he puts me on hold to go and check if there were any floor mats left at detail as that was the last place my vehicle was before we took it home. He get's back on the phone and tells me there are no floor mats, you bought a used vehicle if it came in with mats we sell them if not your out of luck, I said what about the mats that were in the car he said he didn't believe there were mats in the car, my husband takes the phone and said "are you calling my wife and I liars"? Adam continues to tell my husband that we should just be happy with the deal considering they made no money off the sale of the vehicle anyways. He then proceeded to put us on hold and never came back on the phone. I phoned back and spoke with a different manager named Josh Jones who was very nice and helpful and said no problem we will get you mats for your car. I went in and spoke to Josh today May 8th he ordered me new mats as they didn't have any at there facility. Josh went above and beyond for the customer, for that I will recommend Future Nissan however for Adam he is in the wrong line of buisness and I will Never recommend him in the future. More

Do your research! First time buyer who got ripped off. Told to delete the survey! Military check out USAA car buying service. Long post but worth reading!!!!!!!!!! I would like to start off by saying t Told to delete the survey! Military check out USAA car buying service. Long post but worth reading!!!!!!!!!! I would like to start off by saying that I recieved good customer service when it came to trying to find the Nissan frontier I wanted but after the actual purchase is when my experience tanked. I originally wanted a used frontier and was planning on purchasing from Carmax. I spoke with a sales rep at Future Nissan and originally was told they had three used 4x4 after which I arrived at the dealer I was advised there was only one. The model they had was bare minimum and told the sales rep I didnt want it. The only research I had done up to this point was on used frontiers. After going back and forth and telling them i didnt want the used one they asked if I would want a new one. I was upside down on my trade by about $3600 and they had a rebate for $2000. I made the mistake of negotiating the monthly payment and not the overall price of the truck. They kept using the fact that I was in the military as a way to make me feel like I was getting a great deal on the truck. They then told me the truck was being brought from reno and would take a few hours. My wife and I were under the impression it was being brought down by a vehicle transport truck. Turns out it was driven down and the drive put 180 miles on it. We were also under the impression that it would come with bed extender and tow hitch, which is why people buy trucks to tow and haul things around. Unfortunately it didnt come with either. After purchasing the truck my window regulator and check engine light came on. Took it to the service department where they told me they had never had these issues on a brand new truck. Keep in mind I had only driven the truck for THREE days. After a week of the truck being in the shop and an additional 200 miles put on the truck I finally got it back and didnt bother to fill the tank up even though they make you fill their rentals gas tank up. While it was in the shop I was told by a few people that I had over paid on the truck by a lot. I looked at three other dealers and saw that I over paid by about an additional $3000. I called Future Nissan to complain and the sales manager said he could find the other trucks that were cheaper online and in return made me feel like I was lying. After the frustrating call I was sent a text telling me to delete the customer service survey!!!! I sent an email to the general sales manager and customer relations for Future Nissan only to get a call from another sales manager. If I wanted to speak with one of the sales managers I would just called. I advised that i was planning on complaining to Nissan North America and the BBB. The sales manager who I spoke with advised me that I was not ripped off and that I got a great deal. Im frustrated at the fact there is such a huge difference in pricing between dealerships and that they used me being in the military to make it seem like I was getting the best possible price. I gave them multiple chances to rectify the issue or atleast admit the ripped me off on multiple levels. This post is long but thurough and is to make others aware that they need to do way more research on incentives and check out USAA car buyer program if your military. More

When I left home I was tired and just decided to go to Nissan due to a Sacto Bee ad. I had made telephone contact with Thang on the phone and asked for him when I arrived. He was very courteous and seem Nissan due to a Sacto Bee ad. I had made telephone contact with Thang on the phone and asked for him when I arrived. He was very courteous and seemed to know the product he was representing. He also followed up after the sale with a phone contact. Thang did a great job and made the whole process go much easier than usual. If he keeps this up he has a great future in front of him Jerry More