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Gale Toyota

3.3

46 Lifetime Reviews

50 Palomba Dr, Enfield, Connecticut 06082
Call (800) 649-8454

46 Reviews of Gale Toyota

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May 01, 2010

"Purchased a 2010 Highlander. Very pleased with the..."

- RGC

Purchased a 2010 Highlander. Very pleased with the experience overall. It's always intimidating purchasing a vehicle, however, we were not pressured or misled in any way. Dave (salesman) was very laid back and professional. This was our second Toyota purchased from Gale Toyota. I would recommend them to others.

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Recommend Dealer
Yes
Employees Worked With
Dave
August 13, 2009

"During my most recent car buying experience, I was not..."

- Dumptruck9

During my most recent car buying experience, I was not quite sure what I was interested in and wanted to keep my options open. The sales representative I spoke to was extremely helpful and took plenty of time to show me many different models, explain all their differences, how they're comparable and how they contrast both in performance, luxury, and in price. I didn't feel I was rushed into any decisions based on profit or incentive. I was rather steered into the right direction on what would suit me and my familie's needs best. As far as the overall price of the vehicle, after doing extensive research, I am confident I could not find a better deal at any Toyota dealer in a 100 mile radius. When it came time to sit down with the finance manager, I was explained in detail the terms of my lease, to the point where I understood it with perfect clarity. I wasn't baited or tricked into purchasing any unnecessary extended warranties or other extras, I was only explained the benefits to some of the different service plans and extended warranties, and allowed to calmly make my decision. Lastly I have to say I am also very satisfied with the more than fair and equitable value I received for my trade in towards the new purchase, and I am greatful to the sales management staff for this. I would have to say purchasing a new vehicle at Gale Toyota was one of the most stress free and enjoyable experiences I've had shopping for a car.

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Recommend Dealer
Yes
Employees Worked With
Scott Bracci, John Dorn, Doug Hughes
July 05, 2009

"I was on the waiting list for the new 2010 Prius,..."

- Spyderwoman2000

I was on the waiting list for the new 2010 Prius, preferably in Metallic Charcoal or Red. I was notified on Thursday that they had a metallic blue with all the options I was looking for, and asked if I would like to look at it. Because I would be able to beat the new increased Mass. sales tax, and keep the good trade value on my convertible I decided to take it. They gave me a very fair price on my trade, although the Prius was not discounted due to the waiting list for these cars. My salesman Scott was extremely knowledgeable about the car, and spent nearly an hour with me teaching me about all the new options. All in all it was a really good experience, and I would recommend them to everyone.

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Recommend Dealer
Yes
Employees Worked With
Scott
June 08, 2009

"Rich, Mary Jane, and Roger are the best service reps I..."

- gjm1113

Rich, Mary Jane, and Roger are the best service reps I have ever worked with. They are honest, upfront, and friendly. They make a point to get to know you and make you feel welcome whenever you go in for service. They cheerfully supply a loaner car when my car is in for the once a year major service. This has been wonderful and saved me much hassle tracking down rides. I have two cars serviced at Gale and have been a customer for over 10 years. I highly recommend Gale Toyota service.

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Recommend Dealer
Yes
Employees Worked With
Mary Jane, Rich, and Roger
April 11, 2005

"If you're a woman [well, if you're anyone, really], don't..."

- jkitcat

If you're a woman [well, if you're anyone, really], don't go here alone. It's not that you'll feel uncomfortable, it's just that you'll not be given a price as low as it should be, as they have this belief that you'll either wait for "your man", or that you simply don't know anything about any other dealership.

For whatever reason, there is a haughty feeling there, thinking that you're being mean and nasty if you perhaps want to buy a car at a lower price [and on virtually every vehicle from every person I've talked to, used the internet on, Lynch always has a lower price. So, unless you have a specific reason such as knowing someone there, there's very little rationale for going there instead of Lynch. It may not be a lot cheaper there, but it will always be cheaper.


But, the big thing is the way they do financing. They incessantly refuse to tell you what your payments are until you give them money. Very shady. They will constantly compare the purchase of the car to the purchase of anything else [house, TV, Swimming Pool, or whatever helps them at the time], without acknowledging that you are buying a car.

They also seem very upset if you want a car the way you want it and don't just take what they have. It's a very odd visit. It's not often I have bought a car in my trips around the sun where the sales people do everything in their power to not get something your way.

But as I said, the big thing is the shady practice of not telling you what the payments are before you give them money. (and when they do, they bring the finance person out to the middle of the showroom with you, so you're around everyone else. It's very awkward and somewhat embarrassing, and it's clear they do it on purpose because you feel awkward asking all sorts of finance questions with other people right next to you.


I would not recommend this place. There really is no point in it, anyway, as you won't find the lowest price there, and the service doesn't make up for it.

I used to buy cars here, but the service has changed so much, it's simply no longer worth it.

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Recommend Dealer
No
Employees Worked With
John
June 09, 2004

"I had bought several new cars from another dealer in the..."

- cherone68

I had bought several new cars from another dealer in the past, but when I went to purchase my next one there I fond things had changed
and it wasn't as friendly as it had been in the past. A co-worker had recently purchased a Highlander (which is what I bought and recommended that I go see Steve at Gale Toyota in Enfield. What a breath of fresh air!!! Not only did he know what he was talking about as far as the features I wanted, but there was NO pressure to buy today and the typical car sales stuff you hear about or experience. They located my Highlander I wanted ( no charge) equipped as I wanted and at the price agreed on. I have since recommended them to at least five people and all have bought there. They now have a customer for life.

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Recommend Dealer
Yes
Employees Worked With
Steve Dennis
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