Galeana Chrysler Dodge Jeep Fiat

Service staff were very helpful, friendly and provided outstanding customer service. I was in and out in less time than promised. I would not hesitate to go back there for service on my vehicles. outstanding customer service. I was in and out in less time than promised. I would not hesitate to go back there for service on my vehicles. More

Galeana's service department is the worst. I took my wife's 2019 Wrangler in for issues with her radio. I got the run around when I called for an update, so I told him to just have it ready and I would wife's 2019 Wrangler in for issues with her radio. I got the run around when I called for an update, so I told him to just have it ready and I would be there in an hour to pick it up. When I got there, my service tech lied to my face. He said he texted my wife saying that it was in the middle of an update and that he had been communicating with her all day. I had screenshots from her phone proving that he contacted her once in the morning saying they had the vehicle and then several hours she asked for an update and he told her he would look into it. She never heard back from him. His name is Matt and I highly recommend avoiding him. Then the service manager came out to talk to me. Billy is his name. He was super helpful, at first. He made all kinds of promises about having the Jeep done in 10 minutes and that if it had anymore problems, he would replace the radio with no questions asked. 3 or 4 days after we got the Jeep back, the radio completely stopped working. The screen went black for several hours before coming back on. My wife called Billy and let him know. He gave her a line of crap about that being somewhat normal after an update and that if it happened again to call and he would take care of it. Fast forward to this weekend. The radio was out from Saturday morning until Monday morning. My wife and I have both called Billy and can't get in touch with him. The first girl I spoke with wanted me to make an appointment to have the radio looked at. AGAIN. I refused. I told her I'm not bringing it in until the radio is in stock and ready to be installed. She wanted to argue with me and laugh when I told her I wanted to speak with Billy. If I could rate this place lower, I would. More

Hi just wanted to do a shout-out for the fabulous work Helene did for me in buying my Yukon XL Denali!! I can't say enough about how well informed she is on just about everything it was a pleasure working Helene did for me in buying my Yukon XL Denali!! I can't say enough about how well informed she is on just about everything it was a pleasure working with her and she always went above and beyond to make sure every little detail was handled properly. Thanks again Helene I'll be sending people to you anytime I can!! More

Very disappointed in the service department! I called a week in advance to schedule an oil change, tire rotation, and to have a side appearance piece replaced on my Jeep. The lady I spoke to said there was week in advance to schedule an oil change, tire rotation, and to have a side appearance piece replaced on my Jeep. The lady I spoke to said there was no need for an appointment that I could use the express lane. I told her I would like to make sure the part was in stock. She said she would transfer me to parts. I spoke to the parts attendant he confirmed the part was in stock. Told him I was coming to get oil change on Wednesday and asked would they be able to snap it on for me. He said yes service will put it on. It’s literally an adhesive piece that pops in. He reserved it for me and said see you on Wednesday. I pull up in the service drive today and was greeted. Let him know I was here for oil change and I had a part reserved to be put on. He said someone would be right with me. Another kid came over and greeted me and said someone would be right with me. I was the only car in the service drive this entire time. Finally a service advisor in the first position looked over and said “ Has anyone helped you, yet? “ ( nice greeting , huh) i said no they said someone would be with me in a minute. He then asked what I was in for. I explained and that caused the frenzy. He started questioning me as if I was being interrogated. He was very annoyed that I was told I didn’t need an appointment. Then he just calls someone and leaves me sitting. I can hear him on the phone saying I need mechanical. I said look if it’s that big of a deal just give me the part and I’ll put it on. Just give me the oil change. Then I sit there awhile for a manager to come out ( he requested the manager, not me) and start questioning the whole thing again. Now this manger was not so bright… he walks up to my car and starts examining the side that don’t need the part for and asks so i don’t see where you need this part! I said well obviously it’s not on that side! He goes to the other side and I get out of my Jeep to join him. I ask are you the manager ? He said well I am not the service manager but the body manager. I said ok well I am not sure what the big deal is here . I already told him just give me the part and I will handle it. Just get me back for the oil change. He then starts explaining the wrong doing of the staff. I said look it’s not my problem the staff didn’t follow your process. I need an oil change. Still can’t grasp the fact of the Non appt they I was told I didn’t need! I said just forget it. I’ll take the part and be on my way and get my oil changed somewhere else. I parked my car to go to parts and stopped by the sales desk and asked to speak to the GM. Of course that manager wanted to know what happened and I explained. He said he was at lunch and took my information. When i walked back through I stopped by and showed him the part that caused all this nonsense and he says they said you refused to be taken back! I was never offered to have my Jeep taken back but yes I cancelled the whole thing. I was done! As a manager of a car dealership myself , this is inexcusable! The advisor should have never been upset over this. He should have explained to me the process instead of questioning me as if I did something wrong and trying to find out who didn’t do their job correctly. All he had to say was we are supposed to have an appointment for this but I can go ahead get your oil change started and get back to you to see if we can install the part! It would have been simple and understandable! Instead he was not friendly from the very initial contact and he made a simple issue turn to pure frustration. It was ridiculous! I will never go back again. Of course, the GM never called me or the Service Manager! Why would the customer be right at this place? Unbelievable! More

The staff at Galeana Chrysler were very friendly and personable and not pushy like other dealerships They have a very clean environment which is pleasing to people walking them First time going throug personable and not pushy like other dealerships They have a very clean environment which is pleasing to people walking them First time going through a dealership and that being pushed or something I did not want they were very helpful on my needs and ended up finding the car I wanted More

With a dream in mind of owning the New Jeep Grand Cherokee L Overland but a unattainable task, Paul was nothing but amazing! One of the best salesman we have worked with…! The Galeana team made it po Cherokee L Overland but a unattainable task, Paul was nothing but amazing! One of the best salesman we have worked with…! The Galeana team made it possible!! More

Angelo Adamcyk is the only reason we closed on our Jeep. He is a credit to your organization and deserves much credit for his efforts. He is a credit to your organization and deserves much credit for his efforts. More

Terrible dealership! Go to the cape jeep instead! Both had issues with terrible service in the sales but especially the service sept. Brought in my new jeep for an oil change and warranty issue. Was runni had issues with terrible service in the sales but especially the service sept. Brought in my new jeep for an oil change and warranty issue. Was running rough when you first start it. Another shop I’ve been going to for years said it sounded like mass sensor issue and maybe lifters. Dropped it in first thing Monday morning. Got a call 2pm that afternoon saying they couldn’t replicate the issue and could they keep it over night to have it for a cold start. No problems, thanks for the update and I can make arrangements for the night without a vehicle. Next day…nothing. No call, no update. I end up calling late afternoon and was told they didn’t even get to it in service today but they would speak to the manager for an update and get back to me. Never got a call. Call back later to get “sorry we are closed for the evening”. So they just kept my jeep without notice for another day. Forcing me to pay for an Uber to and from my night shift. Next day I figure someone would call me as I had left messages and was told I would be getting update….Nope! I have to call by this point at midday and still no one has any idea what’s goin on or where my jeep is. Finally get hold of my service advisor 3 calls and holds later and he tells me they could t replicate the problem and worked hard on it all day yesterday even though I had been told they hadn’t looked at it yesterday. So I voice my concerns that they kept my vehicle an extra couple days without even asking me, I’ve had no updates from anyone and I’ve had to call repeatedly just to find out what’s goin on and still the issue isn’t fixed. His response, oh well, I can have the vehicle ready for you in 30 mins. The service manager was equally as dismissive. Said he had a couple staff out the day before. While I understand life happens a common courtesy call would have prevented all these issues. Had someone called and said we haven’t been able to get to it can we keep it another night I would have either said no and arranged another time when I could be without a vehicle or had the time to arrange rides to and from work. Put simply they know they are the only jeep dealer in fort myers, so feels like they don’t see the need to provide good customer service. Don’t like it…what ya gonna do? Well I’ll drive the extra 10 mins across the bridge to the Cape Coral Jeep dealer and they will be doing my service and warranty work moving forward. Terrible service, rude and complacent manners and poorly run. More

Horrible customer service, did 1 of the 3 services I asked to be done and kept my car for 2 days without updates. Unprofessional and rude workers. Gave me the run around to put air in my tires, had me d asked to be done and kept my car for 2 days without updates. Unprofessional and rude workers. Gave me the run around to put air in my tires, had me driving around the service area to go to where they inflate the tires and acted like it was a huge inconvenience to do something I asked for. Did an oil change with but no multi point inspection like I had asked for. I will never bring a car here nor refer anyone to this location. More

Mike Sears is vey knowledgeable for the Jeep brand. Mike, Angel in finance, managers Monty and Joe made the whole experience pain free. GREAT TEAM Angel in finance, managers Monty and Joe made the whole experience pain free. GREAT TEAM More