Galeana Kia

Worst car shopping experience of 50 years of shopping for cars. Salesman didn't listen to what we wanted. Agency was having a sale and had music so loud the salesman could not be heard. Salesmen were for cars. Salesman didn't listen to what we wanted. Agency was having a sale and had music so loud the salesman could not be heard. Salesmen were shouting and chanting like a football game. During this din I am trying to close a $30,000 deal on a vehicle. They told me they could not turn the noise down because the owner demanded it. When I complained to Tracy, the sales manager, two weeks later, she seemed to not care. Finally, I have noted Kia is making changes in the product they put forth as improvements but are efforts to create vehicles that are cheaper to make and more expensive to purchase. This was my last kia of 20 cars over 30 years of driving Kia. I am finished both Kia and Galeana. Galeana's ad says they treat customers like family. I feel sorry for their families. More

Big LOU is very knowledgeable and was very helpful. He took the time to go over all of the car features and help me get things set up. I highly recommend Galeana Kia Fort Myers. took the time to go over all of the car features and help me get things set up. I highly recommend Galeana Kia Fort Myers. More

Exceptional experience at Galeana Kia We needed a used car for my daughter who is a college student. As a 31 year veteran in Law Enforcement and experienced in pretty much everything, I c We needed a used car for my daughter who is a college student. As a 31 year veteran in Law Enforcement and experienced in pretty much everything, I can tell you without hesitation that the sales team at Galeana Kia in Fort Myers is exceptional and treated my daughter as one of their own. We were in and out with a fantastic deal that has my daughter smiling every day. That’s what matters to me most the genuine care and concern they showed. Carlos, Heather, Heiko and Sales Manager Eddie ! More

Bait and Switch My husband and I were given a lease quote for a 2019 Sorento. I returned to the dealer alone and was given a quote that was almost $200 more! I was My husband and I were given a lease quote for a 2019 Sorento. I returned to the dealer alone and was given a quote that was almost $200 more! I was told that there were not many Sorentos available. The rep then told me that they have many Sportage models on the lot and showed me the aisles and aisles of Sportages. Was in the showroom for 1 1/2 hours and having waited almost an hour for the "quote" on the KIA, I declined to test drive the Sportage. I asked that they email me a quote on the Sportage and I would return based on the quote. They never sent me the follow up. I feel that they overpriced the Sorento because they were hoping to unload a Sportage, I went to Fort Myers Honda, was treated respectfully, in a timely fashion and got a great deal. PS I was a repeat customer and had previously leased Sorentos since 2011 and used this dealer for maintenance. More

Great sales experience with Ben! When I called Ben was very quick to call me right back and answered all my questions. Also he was straight forward honest and trustworthy. Bottom li When I called Ben was very quick to call me right back and answered all my questions. Also he was straight forward honest and trustworthy. Bottom line Ben gave my mother in law a very good deal on her new vehicle. Ben was able to surpass with flying colors any deal that fucillio would give!! Thank you Ben would reccomend you to all my friends and anyone else who would ask if they should go to Galleana. Ask for Ven More

Service Having car trouble is always an inconvenience. However, today my troubles were eased by the excellent service performed by Shane Owens and his team. Having car trouble is always an inconvenience. However, today my troubles were eased by the excellent service performed by Shane Owens and his team. They worked my car into their schedule and worked several hours to fix the problem and then performed some upgrades that they noticed needed to be done. All of the work was still under warranty! The shuttle trip home and the return pickup by Shaun and Tim were greatly appreciated and enhanced by their friendly conversation. Great job guys! More