Galeana's Van Dyke Dodge

Reginald was my sales consultant for the two vehicles I purchased from Galeana Van Dyke Dodge. Reginald was kind, courteous and professional when assisting me. Reginald got me an excellent deal on the tw purchased from Galeana Van Dyke Dodge. Reginald was kind, courteous and professional when assisting me. Reginald got me an excellent deal on the two vehicles I purchased. I have no problem with recommending Mr. Upshaw and Galeana Dodge to family and friends. More

This is by far the worst dealership I have ever come across in my entire life. I have made many complaints to Dodge about this dealership and I am currently still in the process right now of getting my across in my entire life. I have made many complaints to Dodge about this dealership and I am currently still in the process right now of getting my car fixed after multiple failed attempts by this dealership. I leased a 2012 Dodge Charger RT from this dealership almost a year ago and took it in to the dealership for some service. When I got the car back it died twice on me. I took the car in and they first refused to give me a loaner car and said I need the extended warranty to receive a loaner car. I told them this car is still under the manufacturer's warranty and I need a car to get to work and school. They refused and I had to make a complaint to Dodge to finally receive a loaner. This is where my journey began with this sad excuse of a dealership. I have owned two GM vehicles and one Audi and the service provided at this dealership compared to the other ones I have been to is absolutely laughable in comparison, these guys have a long way to go. It's hard to fault the workers when management are the ones that are supposed to set the example. I got my vehicle back a week later and they said it was fixed, I thought great thanks guys! Instead the car drove fine for one lousy day and then it died again. I brought it right back to them and they kept it for another week and still can not find out the problem and now want me to pick my car back up. If you can not fix the car why would I want to pick it back up if its only going to leave me stranded again? While the car was there the service manager assistant seemingly drove the car as it was his personal car because an entire tank of gas was used (I would estimate around 300 miles on the conservative side) they did agree to fill my tank back up and I am in talks with Dodge right now about crediting me back the miles that were driven. I think this is completely unprofessional, if your guys can't figure out the problem then refund me my money I leased transportation and I am not getting that. I kept up my end of the deal, they are not keeping up their end. Overall the service has been very bad, Jodi the service manager is a nice guy I just feel bad he has to work with some of these people. Word of advice to anyone reading this do not make the same mistake I made and bring your car here, there are too many well run dealerships to spend your hard earned money at this place. I personally will never spend another dollar here and I will continue to tell as many people as I can to stay away from this place. However if you are looking for incompetent people to work on your car at a small, run down dealership, this is the place to be. And to Galeanas Van xxxx Dodge, if you decide to use that last sentence as your business motto, I will happily help you advertise :) More

This is the worst experience I have ever had. I contacted them about a used car, and heard back quickly, however, it was all downhill from there. When I first talked to Francine, I was just interested in com them about a used car, and heard back quickly, however, it was all downhill from there. When I first talked to Francine, I was just interested in coming to look at the car, and she was pressuring me from the get-go. Over the phone she told me I needed to send my proof of insurance or put down a $100 deposit. When I asked why, she said "to buy the car". I said, "Why would I do that? I haven't even seen the car in person yet" to which she responded "well, why wouldn't you buy it?" as if I was being a moron. Well, I'm not sure how many people buy a used car based on an internet picture alone, but apparently, I was being crazy. Because she talked to me this way, and kept pressuring me, I finally agreed to put a $100 deposit down to save the car until I could come test-drive it. I scheduled an appointment for Saturday, then, Thursday night, I noticed a new car listed on the website. I called and left a message that I was interested in that one as well. Francine called me the next morning, and told me that the new car I was interested in just got put on the lot, and that it would get me closer to my desired payments, and had all the same features as the previous car I was going to look at. I was super excited, and she said that it would be better for me to put my $100 toward that one since it was such a good deal, it would sell quickly. So, I said yes, please hold that one for me instead. Saturday morning (today), I go to the bank and take out my $4,000 for the down-payment, and make my way to the dealership. I spoke with Francine 3 times this morning on my way there, to give her updates on how close I was. This dealership was an hour drive from me, so it was quite a trip. Francine was well aware of this. I finally get there, and the first thing she says to me is "bad news, the car you paid for sold last night." I was in shock. The whole reason I paid money towards that car was so that they WOULDN'T sell it before I came in. PLUS, why did she not mention that the car wasn't even there anymore the THREE times I spoke to her before I got there? She knew full well the car had sold, but, she let me drive the hour to get there so she could try and pressure me into buying something else. After she said the one I was holding sold, she said "but good news, the other one you were interested in first is still here". I turn around, and the car looks NOTHING like the pictures shown on the website. The car in the photos was white. This car was white, but it had gigantic black racing stripe decals all over it. They obviously used photos of a completely different car, knowing that people are not going to be interested in a car with tacky stickers plastered all over it. When I mentioned that the car in the photo did not have the decals, her response was (fake shock) "well, I can peel those off for you". As if the deceit was no big deal. To make matters worse, as I mentioned multiple times that I was not interested in purchasing any car from them, due to the fact that I paid money, made a long trip, was lied to on multiple accounts, for a car that no longer existed, Francine had the nerve to say to me "Well, you know, I'm really pissed off too. This was my ONE weekend off, and I came in here as a special favor, now my time is wasted, I'm really mad". Excuse me?!? YOU are mad that YOU had to do your job? YOU are mad that YOU sold a car that I had already put money towards? It was all I could do to not punch her right in the face. I wish I had counted, but I'm sure she mentioned how mad she was that it was her day off at least 9 times. She continued to try and offer me "lower" prices on other cars, until I finally just said "I'm not interested" and got in my car. Once I pulled out, I realized that in my anger, I had forgotten to ask about getting my deposit back. So, I called Francine's cell phone (the phone I had been speaking to her on all morning) and she didn't answer. Very professional. Then I called the dealership directly, and spoke to a man, told him what had happened, and he said "Yeah, she left pretty quickly, she was really pissed". He told me that he "didn't think she even ran my credit card" and that was the only answer I got. So, I'll be watching my account for the next few days to see what actually happened. *Also, once I was home, I realized that the photos of the sold car that I was going to purchase, were a lie as well, because the model I was going to look at was an SXT, but the photos were very clearly of an R/T, so, who knows if the car I was supposed to buy even would have been what I thought it was. This place is shady, disrespectful, and deceitful all around. STAY AWAY! More

VERY RUDE USED CAR STAFF.DIDNT WANT ME TO TEST DRIVE THE CAR HOW CRAZY IS THAT I SURPRISE THEY SELL ANY CARS THE WAY THEY ACT. CAR HOW CRAZY IS THAT I SURPRISE THEY SELL ANY CARS THE WAY THEY ACT. More

Took my truck in for service and got it back in almost worse condition than before it was "fixed." They still had the nerve to charge me for parts to fix only one of the damages to my truck that occurred worse condition than before it was "fixed." They still had the nerve to charge me for parts to fix only one of the damages to my truck that occurred in their shop. After the initial transaction they suddenly stopped returning most of my calls (the service manager returned none of them) and I had to keep on top of them. The service rep routinely said he'd call me back but, almost never did. The best part of the experience was the shuttle trip. They used to be good but, now they have really gotten bad. I probably won't be back, and if I do go back it will be a last resort and a long time coming. More

Worst Dealership ever!!!!!!!! Entire dealership is unprofessional!!! bought used convertible with only 15,000 miles on it. Car salesman was polite, however failed to mention how to use key fob to drop unprofessional!!! bought used convertible with only 15,000 miles on it. Car salesman was polite, however failed to mention how to use key fob to drop convertible, and also no car book. After taking home car found a Red streak on front light they must not of looked over this car very well before selling, and also rims were filthy. This may be my fault however when originally looking at car the first time in person this was not there, until took it home a week later.Also found dirty hair brush of old hair in back seat. After putting 2000 miles on car the breaks were already shot and had to be taken in to get fixed, along with my tail pipe and exhaust... car also makes strange noise they couldnt identify... The service shop could care less about car, and never would get back to me on what exactly was wrong with car, this is the first place I've had to keep tabs on my own car at! Worst service ever! Incompetent staff. After having my car in 3 times for work at this place I will never go back! also had to fight with dealership about paying for the breaks on car to be fixed! Done dealing with this dealerships BS going to a better dealership! I dont even think this car was certified before they sold it!!!! DO NOT WASTE YOUR TIME ON THIS DEALERSHIP!!!!!!!!!!BIGGEST MISTAKE BUYING CAR FROM HERE!!!!!! More