Gallatin Ford

Used Vehicle Purchase Bought a used car from Miracle Ford. Salesman Mike Dodson was helpful and pleasant. I know it is buyer beware, but this is a Class A dealership (new a Bought a used car from Miracle Ford. Salesman Mike Dodson was helpful and pleasant. I know it is buyer beware, but this is a Class A dealership (new and Used cars), so I felt pretty confident that vehicle would be reasonably decent as would paperwork transactions. Found out later that vehicle price included $1200 for a warranty, and when I questioned why I had to purchase a warranty rather than paying the lesser price for the vehicle without the warranty the finance manager said the "bank required it." News to me that you can be forced to purchase a warranty by a bank. Also, car was delivered with 2 bad tires (not bald, faulty), shredded windshield wipers, oil change not noted, and a front bumper clip missing so the lower front bumper was loose from vehicle. First week of ownership=$550 in out of pocket repairs. Like I said buyer beware. Also, Carfax did not report the front end damage repaired from a previous collision. Well as Carfax says, they only report what people tell them. More

Great experience buyng 2 new Escapes Miracle's inventory of new Escapes far exceeded other dealers in the area. Our salesman, John James, spent most of the day helping my daughter and I f Miracle's inventory of new Escapes far exceeded other dealers in the area. Our salesman, John James, spent most of the day helping my daughter and I find two Escapes that matched our needs perfectly. He listened to what we were looking for, and took time to walk around the lot with us to find the best vehicles for us. During the test drive, he pointed out several features of the cars to get us comfortable with the newest technology. He was very open to questions, and quite knowledgeable about the features. The Finance Manager, Jim Morgan, was very helpful in explaining financing options and getting both of us the best financing packages. Everyone in the dealership went the extra mile to make us feel welcome. In 40 years of buying cars, this was by far the most enjoyable car-buying experience of my life. I will send all my friends to John James at Miracle Ford! More

Happy Couple We went in to look at a used Edge that I found on the internet site for Miracle Ford. I was contacted and set up a time to look at the vehicle with my We went in to look at a used Edge that I found on the internet site for Miracle Ford. I was contacted and set up a time to look at the vehicle with my husband. Daniel Custodio was awesome. Never pushy always very professional. We test drove three vehicles that day and felt so comfortable about how we were not bullied or strong armed into buying a vehicle there. We felt so comfortable through the whole process. Kris Somaru was also involved in the sale. He made us feel so comfortable there and never pushy. He would tell us talk your time this is a big decision. You don't hear that from a salesman. Daniel also would tell us if a car had issues. He actually drove one with us so that he could tell us if it had issues. We were so comfortable through the whole process even through the finance part. They listened to what we had to say, how much we wanted to pay for payment and did everything they could to keep that purchase in our price range. Best group of people there ever! I highly recommend Daniel and hope that if anyone is looking for a new/used car they go see Daniel Custodio he is so helpful and really a down to earth guy. Not pushy at all. Thanks Daniel and Kris for making this a great experience for us. More

Excellent service Bryan Hopper and Daniel Custodio could've been more helpful, when it came to purchasing a car. Bryan factored in what I wanted and outstandingly deliv Bryan Hopper and Daniel Custodio could've been more helpful, when it came to purchasing a car. Bryan factored in what I wanted and outstandingly delivered, where other dealers failed. The easiest sale I've ever been involved with over the phone. Daniel finished up my deal and was knowledgeable about the car. He told me everything I needed to know and even help me set up some of the features. The both of them made my buying experience excellent. Would recommend, refer, and encourage any buyer to take part in letting these two put you in the car you want at a price that works for you. More