Gallatin Ford

Jessica does a fantastic job with all the my auto needs. She worked with the insurance company She worked with the insurance company More

They are professional, and take great care of our vehicle. Dylan was a pleasure to deal with, and Tyler did a great job serving our vehicle. vehicle. Dylan was a pleasure to deal with, and Tyler did a great job serving our vehicle. More

Customer service interaction inside dealer, on phone with mobile service rep, and barrage of phone calls has failed me time after time. Harassed with endless calls. Representatives brushing off my concerns o mobile service rep, and barrage of phone calls has failed me time after time. Harassed with endless calls. Representatives brushing off my concerns onto other departments. I do not trust nor can tolerate lack of genuine customer service. This is reason I will choose another service provider. Including my next purchase. Mechanic shop performance has been stellar. On point, communicative, thorough. Really liked video tech provided for mobile service, even though mobile service was different than what I expected. More

2022 Ford F350 diesel. Display said Def Fault, and engine light cane on. Took my truck to Gallatin Ford for service. Was told two sensors on the Def system were not work Display said Def Fault, and engine light cane on. Took my truck to Gallatin Ford for service. Was told two sensors on the Def system were not working. Repaired under my extended warranty. Got my truck back two days later and had problems starting it, I had both batteries checked and learned both were bad. I had asked the service advisor about the batteries when I picked up my truck and was told they were good for 4 years. I checked online about how bad batteries and how it affected the Def system sensors. Online it states bad batteries does affect the sensors by showing bad when they are not. Contacted the service manager and was told he would be looking into it and would call me right back. 5 hours later and multiple calls to Gallatin Ford service manager and still no response. Multiple calls to service manager over the next couple days with messages left. Still no response from service manager. My paperwork provided to me said they performed a multi point inspection. Don’t believe that happened with two bad batteries. Probably replaced sensors that didn’t need to be replaced. Check of batteries showed one was completed dead and the second one only had 25 cca. Because of the poor communication with the service manager and service that probably shouldn’t have been done I will never recommend Gallatin Ford to friends or family. More

Jenna was very knowledgeable about the inventory on the lot and vehicle information. Great salesperson. lot and vehicle information. Great salesperson. More

The adviser became visibly frustrated the moment I asked if I could use a coupon their dealership had emailed me. She reacted with obvious irritation and even tried to scold me, as if I were a child, about if I could use a coupon their dealership had emailed me. She reacted with obvious irritation and even tried to scold me, as if I were a child, about when I should present the coupon. More

Javier and management assisted my husband and I with getting a brand new 2025 Ford Explorer. Javier was very professional and knowledgeable! Javier and the management are transparent and truly cares abo getting a brand new 2025 Ford Explorer. Javier was very professional and knowledgeable! Javier and the management are transparent and truly cares about what their customer needs. This will be our only go to car dealership going forward! More

Excellent service, excellent service advisor. Quality and professional service. Would highly recommend service at this Ford Dealership. Quality and professional service. Would highly recommend service at this Ford Dealership. More

Serviced my 2015 since it was new. Anything that was problematic they notify me send videos to show me explain and then we decide. Shout out to Chris, Michael, Lauren and the mechanics Anything that was problematic they notify me send videos to show me explain and then we decide. Shout out to Chris, Michael, Lauren and the mechanics that perform the work. My next car will probably come from this dealership. Thanks Y’all! More

The dealership was great with the time management of getting my vehicle in to be serviced and out in a time manner. getting my vehicle in to be serviced and out in a time manner. More