Ganley Buick GMC

Post-purchase customer service In October, we purchased a 2017 Buick Envision from Ganley Buick in Strongsville. Upon returning home, we discovered that the Intellilink Infotainmen In October, we purchased a 2017 Buick Envision from Ganley Buick in Strongsville. Upon returning home, we discovered that the Intellilink Infotainment System Manual was missing from the car. Three times we called Tony, our salesperson, and each time he promised to send the manual to us. He never did. We then called Joe, the sales manager, who promised to send the manual within 3 days. He never did. We want to warn any potential Ganley customer that their post-purchase customer service is non-existent. More

Terrible communication, indifference to customers Having researched and shopped for a specific vehicle I found what I was looking for at Ganley GMC (Pete Bauer GMC). Given the drive distance I called Having researched and shopped for a specific vehicle I found what I was looking for at Ganley GMC (Pete Bauer GMC). Given the drive distance I called to see if the vehicle was available and had a couple followup questions ahead of making the trek to Strongsville, OH. The sales person confirmed the vehicle was available but failed to return my call with answers to 2 simple questions. I followed up 6 hours later and was told that he was too busy but would call me back in 10 minutes. Never returned my call. Rather than continue to wait I contacted a dealer in Cincinnati OH with the same vehicle, got my questions answered and bought the vehicle from Cincy the next day. Bad communication, poor customer service and indifference to my objectives cost Ganley a cash sale. More

As far as I'm concerned they only take your money. Buying a used Chevrolet was one of the worst experience’s I’ve had since I’m not a car person I had to take they’re word on the 90 day warranty. Less Buying a used Chevrolet was one of the worst experience’s I’ve had since I’m not a car person I had to take they’re word on the 90 day warranty. Less than 3 weeks of ownership the ABS brake light came on the brakes were checked before purchase by them, the answer I received from service was, “$125.00 and we’ll tell you how much it’ll cost you for us to fix it.” Could be I’m upset that the 90 day warranty doesn’t cover what I believed it would, this in my opinion is a safety issue, I could never recommend this dealer to anyone. More

Will never go back...not even for recall work Buying the car was a nightmare and when I had the car looked at by my mechanic the car was nit GM certifiable, yet Pete Bauer was selling it as certif Buying the car was a nightmare and when I had the car looked at by my mechanic the car was nit GM certifiable, yet Pete Bauer was selling it as certified and when I took the car in for a recall there was damage done to the vehicle. Took it in again for a warranty issue (which it took 3 times to fix correctly) and more damage was done to my vehicle, and when I spoke with Pete Bauer about it he yelled at me for only bringing him warranty work and how he was not making any money off of me. When I began shopping for a car for my daughter I never even considered going to that dealership and I never will. More

Working with Nick Bombolis to buy our Honda Civic was a wonderful experience. He was Professional and very kind. The Finance Department was really great and we would recommend this Dealership to everyone wonderful experience. He was Professional and very kind. The Finance Department was really great and we would recommend this Dealership to everyone we know, we will go back When we buy another car!! Laura & Bill Rhoten More

I have been lookin for a new 2013 Acadia. I contacted I have been lookin for a new 2013 Acadia. I contacted 3 dealerships. the other 2 dealerships got back to me ASAP, and invited me to come take the I have been lookin for a new 2013 Acadia. I contacted 3 dealerships. the other 2 dealerships got back to me ASAP, and invited me to come take the vehicle for a test drive. I drove at one dealership and got a quote from the second. I had to call Pete Bauer myself the next day, as all I got was a form response 8 hours later from Wally at Pete Bauer. When I finally spoke with him, he didn't want to give me a quote, just wanted to know what the other dealers had quoted me and promised he could beat it. I insisted on a quote, and he relented and said he would call me back. He called back about 10 minutes later, telling me the 2013 Acadia is not out yet, which I told him wasn't true cause i had driven it. He told me the way I wanted it equipped would have to be ordered from the factory and would take 4-6 weeks. He said there would be some available soon, but all he could give me was a price range of $50, and the low point was $50 higher than my other quotes. He flat out lied to me on a few fronts, and when I called him on it, he told me I was a liar, or tried to throw other dealers under the bus. Needless to say I will not be doing business with them More

I car shopped for a Buick at Pete Bauer in Strongsville- Bob was the salesrep. Due to child care convenience at the time I eventually leased a buick from another dealership. Bob called me the day after and Bob was the salesrep. Due to child care convenience at the time I eventually leased a buick from another dealership. Bob called me the day after and told me if I were to bring my newly leased buick into the Strongsville facility I would not be given the same level of service or priority a person who bought their Buick from Pete Bauer would be given; he continued on to essentially say that I would not be welcomed at Pete Bauer Buick for the standard Buick service detailed in the GMAC smartlease agreement. He also bad-mouthed the other area dealer. He was absolutely selfish, self serving, and have lost any potential future business from me. More

Found a vehicle on Autotrader.com and I was very interested. The vehicle was described and photoed well and I worked with the internet manager Shannon. I ended up coming in and working with Ryan and interested. The vehicle was described and photoed well and I worked with the internet manager Shannon. I ended up coming in and working with Ryan and got myself a new whip. THANKKKSSS!!!!!! More

This was the best car buying experiance that I have ever had. I went into the dealership and was greeted right away with a friendly smile and a hello. Right away I know this was going to be a good. The car had. I went into the dealership and was greeted right away with a friendly smile and a hello. Right away I know this was going to be a good. The car that I bought was clean and ready to go. The finance manager was helpful and helped me get a great rate.... Go there and know that you will get the best deal.... More