Garavel Chrysler Jeep Dodge Ram - Service Center
Norwalk, CT
849 Reviews of Garavel Chrysler Jeep Dodge Ram - Service Center
I had to visit my local Jeep dealer as I had a recently purchased Jeep Compass with a satellite radio antenna issue. Initially it seemed as though Garavel didn't want to help and encouraged me to return t purchased Jeep Compass with a satellite radio antenna issue. Initially it seemed as though Garavel didn't want to help and encouraged me to return to the dealer from which I had purchased the vehicle (100+ miles away!), after I told them that I wanted them to be my primary service dealer, they were more open to helping. The service was done on time and was covered (as expected) under warranty. Keith was very friendly and helpful, and my only complaint was the initial scheduling as it seemed like they were disinterested in helping a future customer. More
Honestly, I have never been very fond of dealerships in the past as far as getting service done. They have always tended to be too pricey and lacked in their customer care. However, Garavel was a very diff the past as far as getting service done. They have always tended to be too pricey and lacked in their customer care. However, Garavel was a very different experience for me. Outstanding customer service and mechanics! They were able to fix my problems (a few bad ones) and get my car turned around to me in less time than was originally estimated. All this, and at a good price too. Believe me, I checked around and Garavel definitely saved me some good money. I will definitely trust them to handle all my service needs from here on out. Thank you to Keith (service Advisor) and the mechanic(s) working on my Wrangler. Especially the mechanic that stayed late to get my truck back the next morning. Keep up the great work! More
I woke up this morning to a flat tire on the driver's side. I have to drive to New York City and Brooklyn this weekend so I was a little concerned about getting this fixed today. When I took my truck t side. I have to drive to New York City and Brooklyn this weekend so I was a little concerned about getting this fixed today. When I took my truck to Garavel, Michelle Johnson quickly got a mechanic to take it in locate, seal, and fix the leak right away. I thought I was going to have to work from the lobby but no sooner had I turned on my laptop computer I was told my truck was done and ready to go! This place is the best and they have best people working for them!! More
Ms. Johnson took the time to explain the work that needed to be done on my Jeep and had the mechanic show me the work that needed to be done. I appreciated the time she took to explain in detailed the issues to be done on my Jeep and had the mechanic show me the work that needed to be done. I appreciated the time she took to explain in detailed the issues with my Jeep. she did so in a very professional way and was available to me when I called with additional questions. More
keith was extremely knowledgable and helpful, i had originally brought my car in for a recall and some other problems were found. I was upset because i had lost my job recently and was not expecting th originally brought my car in for a recall and some other problems were found. I was upset because i had lost my job recently and was not expecting the added cost. keith explained my options and helped keep the repairs to an amount i was able to afford. More
My car was serviced promptly and even though it needed additional work, I was informed about the work and cost involved. The additional work was performed and the car ready when they told me it would be. additional work, I was informed about the work and cost involved. The additional work was performed and the car ready when they told me it would be. I have been working with Keith for several years. I like coming here for service as they remember who I am, my car and offer me a ride to work when needed. It's always a pleasure. More
Christa was extremely helpful and polite. I will come back and see her in the future. The whole staff was friendly and asked if I needed anything. Made sure I knew what was wrong w the car and explaine back and see her in the future. The whole staff was friendly and asked if I needed anything. Made sure I knew what was wrong w the car and explained why it needed to be taken care of. A+ More
I arrived to set-up an appointment for an oil change and was glad when they had an opening and could take care of it right away. It was very convenient for my schedule. Christa Iannaccone kept me informed was glad when they had an opening and could take care of it right away. It was very convenient for my schedule. Christa Iannaccone kept me informed the entire time - in addition to the oil change, I had my air filter replaced and had a tech remove and replace my left parking light. I was also made aware that my hoses were a little swollen - I'll probably have them replaced next time I take my truck in for an oil change. Christa is the best and always a pleasure to work with!! More