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Garber Randall Buick GMC - Service Center

Canandaigua , NY

4.8
196 Reviews

196 Reviews of Garber Randall Buick GMC - Service Center

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June 13, 2024

The salesman Joe Coyle went out of his way to help me into my new seirra. He was very helpful and patient with me . More

by GJJ7X24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Coyle ✅👍
Jun 14, 2024 -

Garber Randall Buick GMC responded

We're delighted to hear that Joe Coyle provided such helpful and patient service at Garber Randall Buick GMC Cadillac. Enjoy your new Sierra, and thanks for the great review!

June 09, 2024

Very courteous and professional. Always have had a great experience with the service department as anticipated. More

by SWM7783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Garber Randall Buick GMC responded

Thank you for sharing your positive experience with our service department at Garber Randall Buick GMC Cadillac! We're glad to hear that our team consistently meets your expectations.

June 07, 2024

I'm always treated very well, and professionally, when I bring my car in for service! More

by ANNELHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Garber Randall Buick GMC responded

We're overjoyed to see the positive feedback! Thanks for choosing Garber Randall Buick GMC Cadillac!

June 06, 2024

They were quick and did a good job. The time they stated it would take and cost of service was spot on. . More

by millersteve86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Garber Randall Buick GMC responded

Thanks for the feedback! We're glad to hear our team at Garber Randall Buick GMC Cadillac met your expectations with quick and accurate service. We appreciate your support!

June 03, 2024

I have leased 3 cars with this dealership and this will be my last. My sunroof rattles and I was told the service department couldn’t hear it. They forgot to put dipstick back during an oil change and oil More

by BRITTANY7604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Macaluso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Garber Randall Buick GMC responded

Brittany, this is definitely not the level of service we aim to provide. I'd like to look into the sunroof and these issues for you again. Please reach out when you can so we can discuss further. Thank you.

June 01, 2024

Have a. waysgone beyond to take care of my needs.Will always find ways to accommodate. More

by JDRUNNER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Garber Randall Buick GMC responded

We're thrilled to see the positive feedback! Thanks for choosing Garber Randall Buick GMC Cadillac!

May 25, 2024

I had an early morning appointment to service my Cadillac that I came in from Rush, NY. I was told that it would take about half a day to complete. My wife and I stayed around Canandaigua to look at the wa More

by SLESNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Penna
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Garber Randall Buick GMC responded

Thank you for sharing your experience. We apologize for the inconvenience and appreciate your feedback on our communication. We'll work to improve this aspect of our service to ensure a smoother process in the future.

May 23, 2024

Been buying vehicles from Randall & Farnsworth for over 55 years. This is my first time for Garbers up here I have used Garber GMC in Port xx Lucie, Fla. And was very pleased More

by DSMITH3785
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Garber Randall Buick GMC responded

Thank you for your loyalty over the years and for choosing Garber Randall Buick GMC Cadillac this time! We're glad to hear you've had positive experiences with our team. Looking forward to serving you again in the future!

May 19, 2024

Reasonable, courteous on time, fair. Did not try to sell me things I did not need. Even got a free wash job More

by JIMWEIS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Garber Randall Buick GMC responded

We're glad to know you had a positive experience with us at Garber Randall Buick GMC Cadillac. We always aim for fairness and punctuality, without any unnecessary upselling. Enjoy that free car wash!

May 19, 2024

Mike was very good being new in his communication in servicing my vehicle - thank you :-) More

by ABRAUN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Macaluso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stuart Reber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Farnsworth
May 24, 2024 -

Garber Randall Buick GMC responded

It's great to know Mike made your service visit at Garber Randall Buick GMC Cadillac and good and well communicated one. Thanks for the review!

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