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Garden Grove Kia
Garden Grove, CA
4,000 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,000 reviews
December 28, 2023
Amazing service and staff, namely, Jeremy Fox. Jeremy was very helpful in explaining everything I needed and made sure I saved money in the process. Jeremy was very helpful in explaining everything I needed and made sure I saved money in the process. More
by Laila
Verified CustomerEmployees Worked With
Jeremy Fox
December 28, 2023
Amazing Service as usual. The team at Garden Grove Kia is awesome! They are so quick and efficient in the work they do. They communicate well and explain things so that you un The team at Garden Grove Kia is awesome! They are so quick and efficient in the work they do. They communicate well and explain things so that you understand what is going on. They are always looking out for your best interest. Awesome job! More
by STEVEN S.
Employees Worked With
Minh
December 28, 2023
Christopher associate was really nice and professional throughout the whole service, he let me know about the time and all the stuff they did for my car throughout the whole service, he let me know about the time and all the stuff they did for my car More
by tracymoise20
Employees Worked With
Christopher
December 28, 2023
Corey Taylor was quick to respond and I felt like he was on my side. on my side. More
by jriche
Employees Worked With
December 27, 2023
Overall, the car dealership experience was mixed. While the online price was fair, the overall cost came with $3500 of additional dealer charges, the sales team's emphasis on add-ons without clear di While the online price was fair, the overall cost came with $3500 of additional dealer charges, the sales team's emphasis on add-ons without clear disclosure was frustrating and deceptive. Negotiations were time-consuming, involving prolonged waits and back-and-forth discussions. We test drove it and then went inside to wait for 3 hours to finalize price. I appreciate the dealership staying open past closing time but it seemed like a lot of time was wasted. Kenny in finance was helpful, and Aldo and ET were able to locate the missing charger and keys. However it would have been nice to receive a checklist of the missing items versus having to identify them myself. Also a car tour, and a discussion on car functionality would have enhanced the overall experience. More
by Christine
