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Garden Grove Kia
Garden Grove, CA
3,760 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,760 reviews
November 25, 2020
We had a great experience purchasing a new Telluride Nightfall from Andrea Biggers. Andrea was very pleasant to deal with and we settled on a fair price. We visited other Kia Dealerships and were turned Nightfall from Andrea Biggers. Andrea was very pleasant to deal with and we settled on a fair price. We visited other Kia Dealerships and were turned off by the poor customer service. I highly recommend working with Andrea. We cannot wait to pick up our new SUV next month. More
by Matt G
Verified CustomerEmployees Worked With
November 25, 2020
Great experience! I called prior to showing up and they had exactly what I wanted. They did not try to up sell anything and it was great! Justin Fernandez was a great salesperson who did not try to swindle had exactly what I wanted. They did not try to up sell anything and it was great! Justin Fernandez was a great salesperson who did not try to swindle me into anything. Thankful for the great experience at the GG KIA dealership. More
by SRIZUTO
Employees Worked With
Justin Fernandez
November 24, 2020
Seriously the best dealer I have ever been to and this is my 7th car in 12 years! Everyone was very kind, even when I initially left without buying the car. They LISTENED to what my goals were with the car a my 7th car in 12 years! Everyone was very kind, even when I initially left without buying the car. They LISTENED to what my goals were with the car and did it! So much so that I drove nearly 60 miles to go to this dealer when I have one 15 miles from my house. Definitely recommend! More
by Mindy K
November 23, 2020
Excellent customer service, all my needs were met in an excellent timely manner. So thankful for all the care the employees provided my car. Thankyou excellent timely manner. So thankful for all the care the employees provided my car. Thankyou More
by carrie5lynn
Employees Worked With
Luis Mendoza
November 23, 2020
My experience almost every time is average. I am aware that my car is due for maintenance. The service adviser told me so based on milage without explaining more on why I should proceed. Before coming in that my car is due for maintenance. The service adviser told me so based on milage without explaining more on why I should proceed. Before coming in I had already made up my mind about getting a coolant exchange so I made the purchase. I was also concerned about my car's battery and asked to have it tested. I want to believe that the coolant exchange was done since I did not see that coolant reservoir properly topped off. When I picked up my vehicle I was not told if my battery was tested or not. Instead I was told that I needed four tires and alignment and if I gave a good review I would get a discount. The service advisor was Rudy. More
by toledanoluis28
Employees Worked With
Rudy
November 23, 2020
Luis helped us get our vehicle done quickly without issue. He made sure that we were aware of any outstanding recalls and got us our car back the same day. issue. He made sure that we were aware of any outstanding recalls and got us our car back the same day. More
by charles47
Employees Worked With
Luis Mendoza
November 23, 2020
Great service. I took my car in for service. My car just stopped running while on freeway. Luis advised he would check out and advise. He followed up stating issue and warranty status that would cover my re stopped running while on freeway. Luis advised he would check out and advise. He followed up stating issue and warranty status that would cover my repairs. He also provided direct line for any questions. More
by franksweb1195
Employees Worked With
Luis
November 23, 2020
One of their sales associates, tricked me into buying a new car after she quoted me a preowned one. She invited me to come to the office and when did, she informed me that the car was no longer available new car after she quoted me a preowned one. She invited me to come to the office and when did, she informed me that the car was no longer available and tricked me into buying a new one. Very unsatisfied! I Will not recommend it to anybody. More
by Ng
Employees Worked With
November 21, 2020
Having the cars serviced is not something to look forward to. Garden Grove Kia does have a comfortable waiting area. Luis Mendoza is always a great help. to. Garden Grove Kia does have a comfortable waiting area. Luis Mendoza is always a great help. More
by rmalle
Employees Worked With
Luis Mendoza
November 21, 2020
100% satisfied with the work of Paul, Michael, and E.T. They stopped at nothing to guarantee I was in a car before I left there dealership being given the best deal possible for me. Great work all around. They stopped at nothing to guarantee I was in a car before I left there dealership being given the best deal possible for me. Great work all around. Thank you guys! More
by Dylan E.
Employees Worked With
Justin Fernandez
