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Garden Grove Kia

Garden Grove, CA

4.7
3,730 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,730 reviews

August 28, 2020

Don't remember the guys name, but he was really nice and answered all of our services and oil change questions. Thank you very much More

by KIMBERLYSAMARIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Nichols Nichols
Aug 28, 2020 -

Garden Grove Kia responded

Reviews like this one always make us smile, Kimberly! We're so glad to hear that our service team made your oil change such an attentive, friendly experience. Thank you for being such a great Garden Grove Kia customer!

August 28, 2020

20 minute wait b4 drop off with an appointment. was not told could not wait for car as usual.treated poorly. buying non KIA now More

by CIDSCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
do not know employees
August 27, 2020

Luis mendoza, great customer service, super patient, and honest with me when I'm clueless about parts. Lol And kept me updated when needed s More

by Jcpgarcia92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LUIS MENDOZA
Aug 28, 2020 -

Garden Grove Kia responded

Thank you for shouting out Luis! It is great to hear that he was able to make your service experience so transparent and efficient. We appreciate your business and hope to see you back at Garden Grove Kia soon!

August 25, 2020

I had a fantastic experience at Garden Grove Kia with Andrea. She was extremely helpful and not aggressive. She was very attentive to my needs. More

by CAYOUNG7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Garden Grove Kia responded

Thank you for posting about your 5-star experience with Andrea at Garden Grove Kia. We strive to meet the needs of shoppers and I am pleased to see that came through to you!

August 25, 2020

From the initial conversation and first try to the final follow up that landed a deal, I cannot be more satisfied and thankful. They have been very patient, professional, and empathetic. I couldn't be happi More

by MT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryanna Crawford
Aug 26, 2020 -

Garden Grove Kia responded

"Patient, professional, and empathetic" are all words we love to see! Thank you so much for shopping with us at Garden Grove Kia and taking the time to share this positive feedback. We are so glad to know that you're happy.

August 25, 2020

Kadin is the greatest! Listened to what I was looking for and needing, very fun and enthusiastic, and found me a car that I would not have even thought of myself but turns out to be a perfect fit. I’ve made More

by swingtimebetty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Le, Kadin Espinosa
Aug 25, 2020 -

Garden Grove Kia responded

There is nothing we love more than hearing that our customers are enjoying their time with us at Garden Grove Kia. Thank you for sharing so many kind words about Kadin! It's wonderful that he helped pair you with the right vehicle for you. We hope that you continue to love it, and we wish you safe and happy driving.

August 25, 2020

I was greeted as soon as I pulled in and set up to have my car serviced. Car was completed in less time than quoted. More

by ediemerritt4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Aug 25, 2020 -

Garden Grove Kia responded

Thank you for trusting the Garden Grove Kia service department with your vehicle. I am glad to hear that our team completed the job to your satisfaction!

August 24, 2020

Perfect Service, Luis was my service advisor and he got everything done quick! My visit went pretty smooth, I’ll definitely come here again. t More

by andreavilla1198
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Garden Grove Kia responded

Hi Andrea - Thank you for giving our teammate, Luis, a shout out! We're delighted to hear he treated you to a 5-star service experience and we'll be sure to pass along your kind words. All of us at Garden Grove Kia look forward to seeing you back here next time!

August 24, 2020

They got me the deal I wanted and made it happen within one day. I worked with Roy and he was very nice. I was in and out in about 3 hours More

by Lady R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Roberts
Aug 24, 2020 -

Garden Grove Kia responded

Congratulations on your new car! We are thrilled to hear that Roy was able to assist with your purchase and get you into your ideal vehicle. We hope to see you back at Garden Grove Kia next time!

August 21, 2020

After I got the car it has the battery light is on and I had to send it to maintenance for two weeks also I found out someone scratched my car with a nail or keys all the way More

by ramywagihayad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Justin Fernandez
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