Garden Grove Kia - Service Center

They completed the job in a timely fashion and were courteous when I first got there. I will recommend them to my friends and family. courteous when I first got there. I will recommend them to my friends and family. More

Luis was great as usual. Prices are too high. Put the little sticker back on the window with the mileage for your next oil change. little sticker back on the window with the mileage for your next oil change. More

Excellent group ..Luis Mendoza is the best person. for explain me what need my car .i know him.for more the 7 years..when he work in other agency ..you need more employer same to him. Thanks explain me what need my car .i know him.for more the 7 years..when he work in other agency ..you need more employer same to him. Thanks More

Overall, it's good. There is no complain. Thank you for your prompt service. I was able to pick up my car the same day. your prompt service. I was able to pick up my car the same day. More

I made an appointment thinking my reserved time was priority. As I waited to be acknowledged and checked in, I see that my business is not needed or important unless I am dealing with a salesperson to priority. As I waited to be acknowledged and checked in, I see that my business is not needed or important unless I am dealing with a salesperson to buy a car. I counted 4 behind desks, 2 more running around. Lack of process? Short staffed? These issues should never get in the way of your #1 priority, the customer. More

Luis was very helpful and friendly. He took the time to explain what was done during my service and helped me understand when I needed to get certain things changed like my tires. explain what was done during my service and helped me understand when I needed to get certain things changed like my tires. More

Brought my car in for a basic oil change at my appointed time on a Saturday morning at 10AM. So they tell me they're backed up and may take a longer than usual hour/hour and a half. Fine I can wait around f time on a Saturday morning at 10AM. So they tell me they're backed up and may take a longer than usual hour/hour and a half. Fine I can wait around for a little bit longer. It is now 1:15 PM. More than 3 hours and the service rep Kaleb has only come check on me once, not a progress text or anything a couple hours in. OH he didn't even check in with me I had to go back into the service office to see what was going on. Come in guys. This is literally just an oil change and it looks like this is going to take 3.5+ hours. Completely and utterly unacceptable service for something so basic. I usually try and stay loyal and stick with the dealerships where I purchased my vehicle but that is not happening with GG Kia anymore. Buying a car here was fine but servicing it here is no bueno. Go elsewhere to get your car serviced. Would absolutely NOT recommend this dealership for service. One last thing. I didn't even get into price. It's $130 for a basic synthetic oil change. Never again. More

I had to bring my car in for an engine light diagnostic. Once the problem was found and the replacement part was ordered, I was told that the it would take a day to replace it, and that a loaner car would b Once the problem was found and the replacement part was ordered, I was told that the it would take a day to replace it, and that a loaner car would be made available to me. When the past arrived, I received a text from Andrea Villa in Service Department and she set up my appointment with Luis Mendoza (my go to Service Consultant), she said that she would have a loaner car ready for me when I arrived. I showed up at 8:30, talked with Luis for a few minutes, then hopped in my lane car and left. The car was ready that afternoon, so I dropped off the loaner car in the morning. No hassle, no mess, exactly how things should go at a Service department! More