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Garden Grove Kia - Service Center
Garden Grove, CA
1,942 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,942 Reviews of Garden Grove Kia - Service Center
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August 03, 2021
I made an appointment thinking my reserved time was priority. As I waited to be acknowledged and checked in, I see that my business is not needed or important unless I am dealing with a salesperson to priority. As I waited to be acknowledged and checked in, I see that my business is not needed or important unless I am dealing with a salesperson to buy a car. I counted 4 behind desks, 2 more running around. Lack of process? Short staffed? These issues should never get in the way of your #1 priority, the customer. More
by dcbruinfan
Verified CustomerEmployees Worked With
Department issue and concern
July 31, 2021
Brought my car in for a basic oil change at my appointed time on a Saturday morning at 10AM. So they tell me they're backed up and may take a longer than usual hour/hour and a half. Fine I can wait around f time on a Saturday morning at 10AM. So they tell me they're backed up and may take a longer than usual hour/hour and a half. Fine I can wait around for a little bit longer. It is now 1:15 PM. More than 3 hours and the service rep Kaleb has only come check on me once, not a progress text or anything a couple hours in. OH he didn't even check in with me I had to go back into the service office to see what was going on. Come in guys. This is literally just an oil change and it looks like this is going to take 3.5+ hours. Completely and utterly unacceptable service for something so basic. I usually try and stay loyal and stick with the dealerships where I purchased my vehicle but that is not happening with GG Kia anymore. Buying a car here was fine but servicing it here is no bueno. Go elsewhere to get your car serviced. Would absolutely NOT recommend this dealership for service. One last thing. I didn't even get into price. It's $130 for a basic synthetic oil change. Never again. More
by Lorenzo Y
Employees Worked With
Kaleb
July 31, 2021
Luis was very helpful and friendly. He took the time to explain what was done during my service and helped me understand when I needed to get certain things changed like my tires. explain what was done during my service and helped me understand when I needed to get certain things changed like my tires. More
by gabrielahuerta96
Employees Worked With
Luis Mendoza
July 16, 2021
Kurtis Hwang is very courteous and friendly. Yes, I would recommend this dealership and you won't be disappointed. My car was ready as promised. would recommend this dealership and you won't be disappointed. My car was ready as promised. More
by dragontamer711
Employees Worked With
Kurtis Hwang
July 15, 2021
I had to bring my car in for an engine light diagnostic. Once the problem was found and the replacement part was ordered, I was told that the it would take a day to replace it, and that a loaner car would b Once the problem was found and the replacement part was ordered, I was told that the it would take a day to replace it, and that a loaner car would be made available to me. When the past arrived, I received a text from Andrea Villa in Service Department and she set up my appointment with Luis Mendoza (my go to Service Consultant), she said that she would have a loaner car ready for me when I arrived. I showed up at 8:30, talked with Luis for a few minutes, then hopped in my lane car and left. The car was ready that afternoon, so I dropped off the loaner car in the morning. No hassle, no mess, exactly how things should go at a Service department! More
by akalcantara71
July 14, 2021
Not responsive. 3 weeks after I visited them to check sliding door fault, I have to call them again to check the status of the parts. They said the parts was ready. They did not call me even though parts sliding door fault, I have to call them again to check the status of the parts. They said the parts was ready. They did not call me even though parts already had arrived. More
by kbs
Employees Worked With
July 09, 2021
Quick and easy to make an appointment. Services performed were within the time limit stated. They offer free wifi, refreshments, and snacks. Awesome experience. Allowed me to continue working while I waited were within the time limit stated. They offer free wifi, refreshments, and snacks. Awesome experience. Allowed me to continue working while I waited in their lobby. Jacob was easy to work with as my car received an oil change & got a spare tire kit installed. More
by Stacy Cruz
Employees Worked With
Jacob Aguirre
July 09, 2021
Great experience. Fast service.Thank you Aaaaaa. Great experience. Fast service. Thank you Aaaaaa. Aaaaa aaaaaaa aaaaaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa Great experience. Fast service. Thank you Aaaaaa. Aaaaa aaaaaaa aaaaaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa aaa More
by billoc1
Employees Worked With
Armando
July 07, 2021
My first experience as a Kia owner, and I will not be back to this dealer. I had to wait at least 30 mins for someone to even check the car in. After that, they ended up holding the car an entire day t back to this dealer. I had to wait at least 30 mins for someone to even check the car in. After that, they ended up holding the car an entire day to finish diagnosing the problem when we all knew exactly what the problem was, and what part was needed to be ordered, without a loaner car, I had to uber home and back. They called me a day later to let me know they ordered the part (which they knew that first day). I looked in the log, and the car was never even unlocked during that day, so they never even looked at it! Still waiting for a loaner car to take the car in for the replacement part.... Its been 2 weeks. More
by info88
Employees Worked With
don't remember
July 06, 2021
No pressure to take on additional services that weren’t needed. In and out quickly. Comfortable waiting area. Will go back without hesitation. Well done. needed. In and out quickly. Comfortable waiting area. Will go back without hesitation. Well done. More
by walterafable
Employees Worked With
Julian
