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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,924 Reviews

1,924 Reviews of Garden Grove Kia - Service Center

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December 03, 2024

Well I ended up trading my car for a new car, but Luis in Service was awesome earlier in the day when I checked my car in for service. I strongly recommended Kia Garden Grove. More

by Sluggo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
Dec 03, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis provided awesome service during your visit at Garden Grove Kia! Thank you for recommending us, and we hope you're enjoying your new car.

December 02, 2024

Luis at the service center was well organized and very efficient. He kept me informed every step of the way of the status of my vehicle. I was very pleased with not having to wait for help and how quick More

by KORI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Dec 03, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis provided such efficient and organized service at Garden Grove Kia. Keeping you informed and minimizing wait times is our goal, so we're glad your experience reflected that. Thank you for sharing!

December 02, 2024

Customer service was great. The rep was friendly and knowledgeable. They assisted me right away and hassle free. More

by mary_elizalde22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Dec 03, 2024 -

Garden Grove Kia responded

Mary, we're delighted to hear that you had a hassle-free experience with our team at Garden Grove Kia. Thank you for sharing your positive feedback!

December 02, 2024

They were quick and kept in touch with me about my vehicle which I like. More

by jaimeewilkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Garden Grove Kia responded

We're delighted we could deliver an excellent experience! - Garden Grove Kia Team

December 02, 2024

Eric was great! Loaner car was available and made the experience easy. My car is now running much better. More

by Stephanvanasch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ramirez
Dec 02, 2024 -

Garden Grove Kia responded

We're delighted to hear that Eric and the team at Garden Grove Kia made your experience smooth with a loaner car. Thanks for sharing your positive feedback!

December 01, 2024

My review is based on my repeated service experiences. GG Kia has repeatedly given our family great service. I have been able to drive my 2014 Kia Soul with confidence knowing the warranty was handled by More

by Gary S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Dec 03, 2024 -

Garden Grove Kia responded

Gary, we're delighted to hear that you've consistently had great service experiences with us at Garden Grove Kia. Your recommendation means a lot, and we truly value your trust in our team! Safe travels with your 2014 Kia Soul!

November 26, 2024

Had major service done to my Stinger recently. Christopher was an amazing help from beginning to end. More

by bianca.zamarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Nov 26, 2024 -

Garden Grove Kia responded

We're delighted to hear that Christopher provided excellent assistance during your Stinger's service at Garden Grove Kia. Thank you for sharing your experience with us!

November 26, 2024

Was not happy that my battery was still under KIA warranty and dealer didn’t warrant the warranty on their own battery. Battery had a 9/22 sticker showing it should still be good until 9/25. More

by GERRY.SANTANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis in service
Dec 11, 2024 -

Garden Grove Kia responded

Gerry, I apologize for the inconvenience regarding your battery warranty. It sounds like there may have been a misunderstanding, and I'd be happy to look into this further for you. Please feel free to reach out so we can address this issue together. Thank you, Craig Atchison - Service Manager - 714-823-4949

November 26, 2024

I love going to the dealership, the service advisor LOUIS, the manager Chad. they’re always pleasant to speak with and answers all of my questions. Keeps me informed on my vehicle. The wait times isn’ More

by DMAC600C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with us! We're delighted to hear that Louis and Chad have been so helpful during your visits to Garden Grove Kia. It's great knowing our team keeps you informed and comfortable while you're here. We look forward to seeing you again soon!

November 25, 2024

I am left completely satisfied after each maintenance appointment. My car is available in promised time and it is returned to me clean. The service department has always been very kind and accommodating. More

by Yeva Honcharova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in the service department
Nov 25, 2024 -

Garden Grove Kia responded

Yeva, we're delighted to hear that our service department at Garden Grove Kia consistently meets your expectations. Thank you for sharing your positive experience with us!

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