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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,932 Reviews

1,932 Reviews of Garden Grove Kia - Service Center

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January 19, 2024

They are located in Garden Grove which makes it convenient for me to get my vehicles serviced there More

by ernstpaulj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 19, 2024 -

Garden Grove Kia responded

We are so glad that Garden Grove Kia is a convenient place for you to get your vehicle serviced! Thank you for the five-star review, and we'll see you down the road.

January 16, 2024

Service was friendly, dealership was clean and coffee was decent. Only real complaint is the lack of an obvious trashcan in the lounge area. More

by kilwags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain
Jan 16, 2024 -

Garden Grove Kia responded

We appreciate your feedback! It's great to know you found our service friendly and the dealership clean. We'll take note of your suggestion about a trashcan in the lounge area as we are always looking for ways to improve. Thanks for sharing your feedback! -- The Garden Grove Kia Team

January 16, 2024

Nice place and Good Service. Nice staff especially Luis. Good Location. Always have taken good care. More

by Bobbyrock.slaughter200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Jan 16, 2024 -

Garden Grove Kia responded

Thank you for the review! We appreciate the kind feedback about Luis and hope to see you again at Garden Grove Kia!

January 16, 2024

Luis Mendoza was very helpful and clear on everything I needed. I received fast and friendly service. More

by jyniguez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Jan 17, 2024 -

Garden Grove Kia responded

We're glad to know Luis provided you with clear and friendly service at Garden Grove Kia. Thanks for the positive feedback!

January 15, 2024

Fast and friendly service. Effrain was professional and efficient. I know that my appointment will go smoothly if I see him there. More

by gamalocoman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Jan 15, 2024 -

Garden Grove Kia responded

We're glad to know that Effrain and our team at Garden Grove Kia provided you with efficient, professional service. We appreciate your feedback and look forward to seeing you again!

January 14, 2024

My experience at garden grove Kia was smooth and the service advisor was especially kind and informative. I was very surprised how quick my vehicle was ready, and am thankful for the free car wash! More

by johnalegaspi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Jan 15, 2024 -

Garden Grove Kia responded

John, we're glad to know your visit at Garden Grove Kia was smooth and efficient. Thanks for the shout-out about our service advisor! Enjoy that clean car of yours!

January 13, 2024

Friendly workers with great customer service skills, fast and super efficient was happy to say they had my vehicle ready on time.:) More

by AMYFOREMAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Garden Grove Kia responded

We're glad to know you had a positive experience with our team at Garden Grove Kia! Thanks for highlighting our efficiency and customer service. Enjoy your vehicle, and we hope to see you again soon!

January 12, 2024

Very professional, friendly, and attentive to all my concerns. The services were done in a timely manner and I was very happy to have my car complimentary washed. More

by DANIELBROWN4242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Jan 12, 2024 -

Garden Grove Kia responded

Daniel, we're glad to know you had a positive experience at Garden Grove Kia and appreciated our attention to detail! Thanks for the review!

January 12, 2024

Was told my car would take 2 hours for maintenance service. Four hours later I got my car. No car wash as "we didn't have time". At one time I was told "no more than 15 minutes". Forty five minutes la More

by Kiadriver
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service people not listed
Jan 23, 2024 -

Garden Grove Kia responded

I'm sorry to read about your recent experience with us. We strive for efficiency and clear communication, so it's disappointing that we fell short during your visit. I understand how frustrating this can be and would like the opportunity to make things right for you. Please reach out at a time convenient for you so we can discuss further. Thank you, Craig Atchison - Service Manager - 714-823-4949

January 11, 2024

Jeremy was awesome, prompt, and guided me through what was happening. Keep kicking butt and stay awesome man. More

by NIC.COLLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jan 11, 2024 -

Garden Grove Kia responded

We're glad to know that Jeremy provided you with an awesome experience at Garden Grove Kia! We'll be sure to pass along your kind words. Keep enjoying the ride, and stay in touch if there's anything else we can assist you with!

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