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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,908 Reviews

1,908 Reviews of Garden Grove Kia - Service Center

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September 26, 2023

Great service and professional attitude. Efrain was knowledgeable and provided updates as needed. Will continue to take my vehicle to GG Kia. More

by Rose Escutia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
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Sep 26, 2023 -

Garden Grove Kia responded

Rose, we're glad to know Efrain and our team at Garden Grove Kia were able to provide you with great service. We look forward to continuing servicing your vehicle in the future!

September 26, 2023

Rip off. $400 for oil change. Hate loathe disgust dishonest lame regret rude never again. stealership More

by roberto.d.rochall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Fernandez
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September 26, 2023

Jeremy was extremely attentive and helpful. He had clear communication and I can’t be more satisfied. Job well done More

by 4nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in service department
Report | Print
Sep 26, 2023 -

Garden Grove Kia responded

We're so glad to know that Jeremy was able to provide you with the attentive and clear communication you deserved at Garden Grove Kia. Thanks for sharing your satisfaction, we appreciate it!

September 22, 2023

Good quality work but expensive ($139 for oil/filter change vs $65 at Ford dealer) and kinda slow (almost 2 hrs vs less than 1 hr at Ford). Nice waiting room... More

by gregory.g.lindstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in Service
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September 22, 2023

My appointment was for 7:30 the gates did not open until 7:36. I promptly met by Luis my service adviser. Waiting room was clean. Miss the free donuts, thanks covid. More

by KCRIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Sep 24, 2023 -

Garden Grove Kia responded

We appreciate your patience and understanding with the slight delay at Garden Grove Kia. We're glad to know Luis was able to assist you promptly, and we miss those free donuts too! Thanks for leaving a review.

September 20, 2023

Most of the employees are rude and seem like they hate their job. Poor communication More

by EVSKRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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September 20, 2023

Very good, timely, good customer service. Friendly. That is why I bring my Kia to Garden Grove More

by ROSSMARRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Report | Print
Sep 20, 2023 -

Garden Grove Kia responded

Thank you for this 5-star review of Garden Grove Kia! We truly appreciate your loyal business!

September 20, 2023

I am very satisfied with the service that you provide and will continue taking the car More

by gladysrosas525
Recommend Dealer
Yes
Employees Worked With
Efrain Perez
Report | Print
Sep 21, 2023 -

Garden Grove Kia responded

Your review means a lot to us! Thank you for choosing Garden Grove Kia and for sharing your experience. Drive safely until we see you again!

September 19, 2023

It is the great center for checking my vehicle. People are so kind. Coffee and hot chocolate are great. More

by alex.jongpil.ko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Sep 19, 2023 -

Garden Grove Kia responded

We're glad to know you had a positive experience at Garden Grove Kia, Alex! It's great that our team and amenities met your expectations. We look forward to seeing you again next time!

September 15, 2023

Luis was very attentive to our needs and made the drop off of our vehicle run smooth and quickly. Called back to notify the vehicle was ready for pickup around the same time he mentioned before we left! More

by ivettetorres
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, Service
Report | Print
Sep 15, 2023 -

Garden Grove Kia responded

We're glad to know that Luis was able to provide you with an efficient and smooth service at Garden Grove Kia. Thank you for your feedback, we appreciate it!

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