Gary Crossley Ford

Sam was very good at dealing with me on two vehicles,ordered one,picked up at Illinois.Spend alot of ti9me talking on internet and discussing options and prices. Frankie petty showed me the t vehicles,ordered one,picked up at Illinois.Spend alot of ti9me talking on internet and discussing options and prices. Frankie petty showed me the technology of the cors entertainment, sync etc. She was very informative with all aspects of my vehicle when I knew nothing. Now I am more informed and ready to use the technology the vechicle has on it.I bought it to use it and now I can. Thanks More

I went to Crossley Ford this afternoon for the first time. I had a specific vehicle in mind along with a list of options that I wanted and options I did not want. After having my trade-in vehicle appra time. I had a specific vehicle in mind along with a list of options that I wanted and options I did not want. After having my trade-in vehicle apprasied, we negotiated very quickly on a vehicle in stock and were both very satisfied with the terms or the sale. My new F-150 FX4 was quickly groomed for delivery and I was given a very good briefing of its many controls and options before I left. This was the best experience I've had in all my new vehicle purchases. More

Her instruction on how to use My Ford Sync was concise and very helpful. She is friendy and knowlegable. I feel I can now set up what I need using Sync. and very helpful. She is friendy and knowlegable. I feel I can now set up what I need using Sync. More

Except for the length of being there (7hrs) Great experience. Love Lisa and Frankie was very helpful. Just wish I wasn't there all day long!! experience. Love Lisa and Frankie was very helpful. Just wish I wasn't there all day long!! More

Bought my 2012 Ford Focus at Gary Crossley Ford and couldn't have asked for a better customer service experience. They have great cars for good prices and amazing employees. couldn't have asked for a better customer service experience. They have great cars for good prices and amazing employees. More

Frankie was very helpfulw ith the techie stuff. DeShon is low pressure but nice. The only I could say is be prepared to spend soem time there. THey have so many people buying vehicles, that you have to wait low pressure but nice. The only I could say is be prepared to spend soem time there. THey have so many people buying vehicles, that you have to wait while they detail your new vehicle. More

Frankie was fabulous. She answered all my questions and knew the SYNC system inside and out. She is very pleasant and welcoming. I also had some issues with items that were not put on the car before it w knew the SYNC system inside and out. She is very pleasant and welcoming. I also had some issues with items that were not put on the car before it was delivered to me. Frankie made sure she took care of the things she could and made note with the department managers of the issues as well. She is definitely an asset to Crossley Ford! More

My windshield got broken on my new Ford Fusion I purchased from Gary Crossley due to a kid throwing an apple out of a bus window. It was determined this was done on purpose. I have been very busy la purchased from Gary Crossley due to a kid throwing an apple out of a bus window. It was determined this was done on purpose. I have been very busy lately and Stacy in aftermarket helped me with a loaner so I didnt have to take time off of work to get my windshield replaced and my "brow" tinting redone. She just really seem like she cared. Which was nice since my windshield getting broken was done on purpose & I was kind of loosing faith in the generocity of people. Who would of thought faith could be restored at a car dealership? More

This was a very nice process to be involved in. Jerry did not pressure my decision, he respected that I walked in with something in mind. I had a car picked out from the web site and Jerry didn't try to sway not pressure my decision, he respected that I walked in with something in mind. I had a car picked out from the web site and Jerry didn't try to sway my decision or talk me into a different vehicle. He found the car I wanted and put me in it. Frankie walked me through the Sync and did an amazing job explaining the basics. She gave me enough info to give me a good start. My experience from beginning to end was great. More

I requested information online and within 10 minutes I was contacted by Andrea. She hooked me up with Tim Parnacot and he called me withing 20 minutes. I was impressed.I told Tim what I wanted and we sc was contacted by Andrea. She hooked me up with Tim Parnacot and he called me withing 20 minutes. I was impressed.I told Tim what I wanted and we scheduled an appt for Saturday morning. Tim and Sam Dorsey were very knowledgeable about their product. They answered all of my questions and addressed all of my concerns. I've never had a salesperson sit in the car with me and walk me through how everything works. Frankie Petty was excellent. She walked me through all of the technology and I'm excited aobut going to her classes. The people I worked with went above and beyond and I would recommend anyone looking for a new vehicle to check them out. . More