Gary Rome Hyundai

Called Gary Rome inquiring about a car they had on the Called Gary Rome inquiring about a car they had on the wedsite, spoke to Bill Watt, he called right back to say the car was still in stock. We t Called Gary Rome inquiring about a car they had on the wedsite, spoke to Bill Watt, he called right back to say the car was still in stock. We told him we would stop by this evening, but decided to go right away. Went to dealership and Bill was out to lunch, they called him and he came back with 5 minutes. Within 4 hours Bill put my 21 year old daughter in a very safe , beautifull 2011 Hyundai. Bill spent alot of time showing her all the bells and wistles this car had to offer. The people that work there are great. After owning about 6 cars in my life time, Gary Rome Hyundai will be the only place I would ever buy a car from. I have a new appreciation for buying a car. I felt like I just spent a great day with good friends. Many thanks Melanie Sapelli More

This dealership has UNBELIEVABLE customer service. The whole team went above and beyond to help satisfy me, especially Mike Pijar. With a smile always on his face, he followed through and made sure I got whole team went above and beyond to help satisfy me, especially Mike Pijar. With a smile always on his face, he followed through and made sure I got the right car that I was looking for. Never once did I feel like I was overstepping my boundaries with asking too many questions. I would sincerely highly recommend this dealership, and this service to ANYONE looking for a new/used car! More

It was a pleasure to be met at the door when I came to drop my car off for it's first oil change since buying the car back in April. The staff was just as friendly today as they were when I first came to drop my car off for it's first oil change since buying the car back in April. The staff was just as friendly today as they were when I first came to Gary Rome to buy my car. My sales person Jason Cisek came right over and asked me how I was liking the car and if I was still happy with my decision to go back into a sedan after being in a SUV for years. I could not be happier. Thanks again for the great service and see you in a few months for my next service visit. More

I first met John Linnehan in the summer of 2011 when my husband and I were poking around looking to see the color of a specific Hyundai model. I had been looking more locally but drove down to Holyoke to husband and I were poking around looking to see the color of a specific Hyundai model. I had been looking more locally but drove down to Holyoke to see what they had on their lot. It had to be near closing time but John took us out back to the lot and showed us the color of the car I had been interested in. Then he let me go back and forth between various cars, sitting in them, checking out different colors & styles and options. He really spent a lot of time with us, so much time that no one realized we were out back and they started to lock the gates (with us inside). It was pretty comical, but John was laid back and we continued our conversation well after closing time. He was super patient throughout all of this. Then he told me about the Veloster that was coming out and showed me a picture of it. I knew that was the car for me but it wasn't supposed to be in for several months. I had a deadline to trade in my old vehicle for something new so I kept my eyes open at various Hyundai dealers for the Veloster. One came in, but not at Gary Rome. So I bought my Veloster from "the other dealer" and I love my car, but the experience with the other dealer’s GM was so unpleasant that I could not go back there for warranty work or general service. I remembered how well John Linnehan treated me months earlier and went to talk to him. I told him about my experience and he suggested I bring my car to Gary Rome’s service department if I didn’t mind the drive. He also sat down with me a few times and explained all the things about my new car that I wasn’t made aware of when I bought it. He even helped me set up my Blue Link on his computer, to make sure all functions were working properly. Keep in mind, he didn’t get a dime out of me. I now take the hour drive to Holyoke for all my service and I know that if I have a question that is not service related, John will answer it. What I found to be pretty impressive, was that he knew I was treated wrong with my purchase at “the other dealer” yet he didn’t badmouth them, he just made sure I got good service at Gary Rome. Every time I come in, John always stops to say hello as do many other Gary Rome employees. Just a few more comments that I think are important to note. At Gary Rome, you will notice how professional the staff appears and how clean the showroom is. You don’t see that at every dealership. As for prices go, I didn’t buy my car from John, but his kindness and willingness to help is priceless and that means a lot to me. More

John was helpful, polite and knowlegeable. He made me feel that I had a good person to lead me through the purdchase of my car. I am very happy with my car and my decision to buy a car from Gary Rome Hyu feel that I had a good person to lead me through the purdchase of my car. I am very happy with my car and my decision to buy a car from Gary Rome Hyundai. Thank you John!! More

I have bought several cars in my lifetime and, hands down, my experience art Gary Rome Hyundai has been the best! Michael Pijar, the salesperson with whom I worked, was knowledgable, available, pleasan down, my experience art Gary Rome Hyundai has been the best! Michael Pijar, the salesperson with whom I worked, was knowledgable, available, pleasant and really listened to me. I have been in sales and was very clear with Mr. Pijar that I did not want this to be a typical back and forth, play the game sales transaction. After speaking with him for quite some time I said that he had one chance---come back to me with the best deal he could offer and if it matched what was in my head (which I did not tell him), I would by the car on the spot. None of this, "I have to speak to my manager" game. Mr. Pijar came back to me with exactly what I had in my head. He did not play games i.e., he respected this customer which meant everything to me. Everytime I bring my car in for maintenance and service he makes it a point to say hello and see how everything is going. I recommend him and Gary Rome Hyundai to everyone I know who is looking to buy a car. Sincerely, Eileen Drumm More

John Linnehan was the best salesperson I have ever had the pleasure of working with. He was not overly aggresive, was extremely knowledgeable and I didn't feel like he was running a con game on my husban the pleasure of working with. He was not overly aggresive, was extremely knowledgeable and I didn't feel like he was running a con game on my husband and I. We left the dealership very pleased and happy with our purchase instead of second guessing ourselves. I would most definately recommend Gary Rome Hyundai in Holyoke as the place to go for a new car! This dealership also gets very high marks for their parts department. Before the purchase of the new car, we tried to repair the old Hyundai and the only place to find the parts needed was at this Holyoke dealership. My husband was very impressed! Note, we live down the road from another Hyundai dealership and they didn't have any of the parts we needed!! Again, this is an awesome dealership! More

I had a great experience at Gary Rome Hyundai. The people there are low key and relaxed,and want you to feel comfortable. I recently bought a 2013 Accent and worked with sales rep, Michael Pijar. Mike was wa there are low key and relaxed,and want you to feel comfortable. I recently bought a 2013 Accent and worked with sales rep, Michael Pijar. Mike was warm and friendly and had excellent knowledge of the car. I was interested in the Accent hatchback, so the sales managers searched for one for me. During the search, Michael called me several times to check in with me and let me know what was available. Since I purchased the car, I have called Mike with questions around the gas mileage (I haven't been able to get 40mpg highway, as Accents are supposed to get) and every time, Mike has been kind and patient, trying to help me to have the best experience possible. I would highly recommend Gary Rome and Michael. It's such a relief and joy to walk into a car dealership and be treated respectfully.I am also happy with my Accent, although I still have concerns that I may not get close enough to the 40mpg highway expectation. More

I was having an issue that I was originally told would not be covered at all under my extended warranty. After going in to talk with the service guys, they said they could look at it and find out from th not be covered at all under my extended warranty. After going in to talk with the service guys, they said they could look at it and find out from the warranty people if it would be covered. I dropped it off this morning and was greeted by Phil. Everything was done very quickly and professionally. He even offered to have my car washed (which is something I have never been offered before. He called me when they figured everything out and set up to have me picked up from work and to be brought home until it was ready and then they picked me up again. Phil was able to explain everything to me in a way I could understand and I left feeling very confident that everything was done properly. Thank you!! More

We just purchased our 4th vehicle from Gary Rome Hyundai. Mark Baron has been our salesman for the last 3 cars. Mark makes buying a new car as painless as possible and pulls out all the stops for his custo Mark Baron has been our salesman for the last 3 cars. Mark makes buying a new car as painless as possible and pulls out all the stops for his customers. I even sent my parents in with his name and they bought a car from him as well. There is never any pressure to with Mark. He doesn't hover and knows when to step away when discussions need to happen. We have a driveway with 3 Gary Rome cars thanks to Mark. We are loyal customers and any future vehicle needs will be taken care of at Gary Rome. We drive from Ware to Holyoke for all service needs...even simple oil changes that can be handled in a local garage. The service can't be beat. More