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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.4
1,071 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the K4, Sorento, Soul, K5, Niro, EV6, EV9, Carnival, Telluride and Sportage making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 1,071 reviews

August 01, 2025

Fast friendly service , and explained the repair work to be done. Called us when the work was completed More

by JIM1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Sanchez
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Aug 01, 2025 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 31, 2025

The information on charges was not clear. More money was charged than what was estimated. More

by Rs2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Sanchez
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Aug 01, 2025 -

Gary Rome Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. Can you please contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 31, 2025

They are very customer oriented; providing shuttle pick-up, car washes, and a loaner car. More

by NAC.1951
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 31, 2025

Took my car in for a simple recall on a multi function arm. One would think that they would have the part ready. We took the car down and while my wife waiting for 2 hours they inspected the car and sai More

by matnels71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Rivera
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Aug 01, 2025 -

Gary Rome Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Aug 01, 2025 -

Gary Rome Kia responded

Mathew, thank you for providing your contact information so we could review your appointment. We apologize we had to contact you at home, we called out the name in the waiting area, no one responded. To assure we provided an update, we called the contact number on file. The specific recall for your vehicle is required to be a 2-step process by Kia. We are required to follow Kia's instructions which require inspection and evaluation for the first appointment and an installation for the next visit. We understand the inconvenience this provided and we do apologize. Lastly, our prices are competitive in the marketplace. We are terribly sorry if anyone was yelling across the room. The customer service advisor you were working with is in training. When a customer declines services, especially safety, we need to note that information in our files. Again, we could improve in how we were communicating and we discussed with our team.

July 31, 2025

Everyone was super friendly and very helpful. Relaxed waiting room, clean and quiet. I would recommend them to anyone. More

by ADRIENNEP13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Sanchez
Report | Print
Jul 31, 2025 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

July 26, 2025

My family has bought all of their vehicles from them! Fantastic service every step of the way! More

by RODRIGUESTAMELA1
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Martin
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Jul 26, 2025 -

Gary Rome Kia responded

Thank you so much for choosing Gary Rome Kia! Please let us know if we can be of any more assistance.

July 25, 2025

10/10 recommend! ! they take such good care of me every time I am there to get my car serviced <3 More

by Suniahd
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ivy Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisden Toccaline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 24, 2025

I had a serious issue with a car. I recently bought here. It was very stressful, but all in all between the dealership and the Kia corporation I would have to say it was all well done More

by TUCKER0708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 23, 2025

Service was excellent. Car wash was great. Everyone was professional. They took my car in at a timely manner. An excellent experience. More

by SANE50991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 21, 2025

Everyone was very nice and easy to deal with. They made the entire process very stress free! More

by Joeymajor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Gary Rome Kia responded

Here at Gary Rome Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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