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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.4
1,206 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the K4, Sorento, Soul, K5, Niro, EV6, EV9, Carnival, Telluride and Sportage making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 1,206 reviews

March 03, 2026

I left three different voicemails for the service department to call me regarding an appointment, but never heard from them. At one point a voicemail was left for me and when I immediately returned i More

by EDWARD.ABRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 03, 2026 -

Gary Rome Kia responded

Thank you for your feedback. We sincerely apologize that your voicemails were not returned, that’s not the experience we want for our customers and we understand how frustrating that must have been. We’re glad the quality of the work met expectations. We also understand your concerns about pricing, and our rates reflect factory-trained technicians, manufacturer parts, and thorough inspections. We appreciate your input and would be happy to connect directly to discuss further.

March 01, 2026

Excellent as always. Competent, trustworthy team that goes out of the way to be their best. More

by NSTIMAC
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
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Mar 01, 2026 -

Gary Rome Kia responded

It’s great to know Kayliana and our crew provided the reliable service you depend on for your Kia Forte. Your kind words about our team’s trustworthiness inspire us to keep giving our best. Thank you!

February 28, 2026

Pleasant experience Staff are friendly and accommodating. Will return and recommend friends and family Thanks More

by DARRELLANDNICHOLE
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
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Feb 28, 2026 -

Gary Rome Kia responded

Thank you for sharing your pleasant visit and recognizing our accommodating team. We’re glad you felt welcome and look forward to caring for your Kia again. Kayliana appreciates your recommendation to friends and family.

February 28, 2026

The sales person, John Bryson way amazing. Very knowledgeable and explained everything perfectly to My Daughter and myself. More

by kimhalmers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bruso
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Feb 28, 2026 -

Gary Rome Kia responded

Thank you for highlighting the clear and thorough guidance you and your daughter received from our sales team. We’re delighted you’re enjoying your new Kia.

February 26, 2026

Dan was great. He helped me find exactly what I was looking for. But they wouldn’t give me what I wanted for my trade-in which was only 3000. but other than that a More

by Allie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Fortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2026 -

Gary Rome Kia responded

Thank you for this feedback, Allie. While we're glad that Dan provided you with great customer service, it's disappointing that you didn't have a 5-star experience at our dealership. Thank you for bringing it to our attention. We appreciate your business and hope you enjoy your new vehicle!

February 25, 2026

Great Kayliana was awesome. Great SERVICE. Kayliana was awesome. Great SERVICE. She was great and i appreciate her help. 10/10 service. More

by RAZ.LRH
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
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Feb 26, 2026 -

Gary Rome Kia responded

Thank you for sharing your experience. We’re delighted Kayliana provided excellent service on your Kia Seltos. We look forward to assisting you again.

February 24, 2026

Extensive repairs Brakes, steering, axels, recall, and other maintenance. Trisden was super helpful both on the phone and in person helping me understand the work and sorting out payment More

by BELLLOON
Recommend Dealer
Yes
Employees Worked With
Trisden
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Feb 24, 2026 -

Gary Rome Kia responded

It’s great to hear your Kia Optima’s brakes, steering, axles, and recall work were handled thoroughly. We’re pleased the process was clear and smooth from start to finish. Thank you for trusting us with your maintenance needs.

February 23, 2026

Not very pleasurable. I did not have a good experience with the service. I never do. More

by NONE25
Recommend Dealer
No
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
Report | Print
Feb 27, 2026 -

Gary Rome Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Feb 27, 2026 -

Gary Rome Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 23, 2026

I bought a new Kia. This dealership wanted to charge me thousands extra for paying cash! So, I financed it to supposedly get the better rate and as soon as the payments More

by Raffy512
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Nathan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Mar 02, 2026 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Mar 02, 2026 -

Raffy512 responded

The finance manager and the salesman kept telling me to wait at least 3 months before I paid off my balance! What kind of business does this to a person? I think the salesman and the finance guy were making extra on me! Why make me finance it when I wanted to pay the same price for a cash deal? They upped the price if I were to pay cash! I am not impressed and I made sure I paid it off as soon as I got my first payment in the mail. This was last year and I have not recommended this dealership!

Mar 02, 2026 -

Gary Rome Kia responded

We would like to clarify a few details that may be helpful. The purchase price of the vehicle was the same whether you chose to finance or pay cash. The reason we suggested financing was to allow you to qualify for the additional $1,000 incentive through Kia Motor Finance. That incentive is not available on cash purchases. Our intention was simply to help you receive the extra $1,000 in savings. You would have the option to pay off the vehicle at any time after financing, but this structure ensured you did not miss out on that rebate. We apologize if this was not explained clearly during the process. Our goal is always to provide full transparency while helping our customers take advantage of every available savings opportunity.

February 21, 2026

It was amazing service The service was amazing I had a great experience, thank you so much I appreciate it I will be coming back ?? More

by JANA_YOSSRY12
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
Report | Print
Feb 22, 2026 -

Gary Rome Kia responded

It’s wonderful to hear your service visit for your Kia Forte was so positive. Our team appreciates your feedback and looks forward to welcoming you back.

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