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Gary Rome Kia
Enfield, CT
819 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the Forte, Sorento, Soul, Optima and Sedona, making us a good choice as your Enfield Kia car dealer.
Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams.
Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:30 PM
Tuesday 8:30 AM - 8:30 PM
Wednesday 8:30 AM - 8:30 PM
Thursday 8:30 AM - 8:30 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 819 reviews
April 18, 2024
Staff was polite and friendly and my vehicle was ready ahead of the time they quoted. It was quite refreshing to see the dealership give a free oil change & return my vehicle to me much cleaner than I bou ahead of the time they quoted. It was quite refreshing to see the dealership give a free oil change & return my vehicle to me much cleaner than I bought it in. Makes the experience much nicer than other dealerships I have been with. Will look forward to future experiences with Gary Rome. More
by DANTEGALLO
Verified Customer
Helpful April 13, 2024
Fantastic experience … I love how they kept me informed every step of the way … thank you for making the process so easy !!! every step of the way … thank you for making the process so easy !!! More
by Jjustbob
Employees Worked With
Other Employees :
Ivy Velez
April 11, 2024
I have been a customer of the Gary Rome dealerships both Kia and Hyundai. I personally have purchased three vehicles from them. A 2011 and a 20, 20 Sorento, a 2013 Hyundai Santa Fe and I recommended a frien Kia and Hyundai. I personally have purchased three vehicles from them. A 2011 and a 20, 20 Sorento, a 2013 Hyundai Santa Fe and I recommended a friend purchase a vehicle from Gary Rome Kia of Enfield. I have no complaint with the dealership itself. The dealership took far too long to repair the problem and then when I went to retrieve the vehicle after they said it was ready to go, it was still malfunctioning and the dealership apologized and said they had to contact Kia engineering for further instructions. Also during this repair. Which is under warranty, I spent over $800 renting of replacement vehicle. Gary Rome company says that Kia does not provide substitute transportation and Gary Rome retains six vehicles for lending to customers who have vehicles being repaired under warranty. When they did finally complete the repair on my vehicle, I was told that the previous repairs were correct but somebody had neglected to reset the vehicle's computer. They did this after which it ran fine. So I had rented a vehicle for approximately 5 days simply because somebody forgot to reprogram the car's computer. Also, the person who I had recommended purchase a vehicle from Gary Rome Kia had a vehicle develop a transmission problem which took Gary wrong Kia almost a month to solve. I do not recommend their service department. If my vehicle develops another engine drivetrain issue that would be covered under warranty. I will simply take the vehicle to my time honoring mechanic who was always provided me with first-rate service. Very disappointing. Also, when I spoke with management of Gary Rome Kia they informed me that there's nothing that they could do about the cost of my rental vehicles. Perhaps I am wrong but in consideration of the time it took them. It makes me wonder if the $800 spent for rental vehicles would have been better spent with my own mechanic mentioned above.. More
by TEKNOFOSSIL58
Employees Worked With
John Bruso
April 11, 2024
Scheduled my recall without have replacement part on hand. Three hours waiting while tech sees if part is bad and time off work just to be told”yep bad part, we’re going to put it all back together and hand. Three hours waiting while tech sees if part is bad and time off work just to be told”yep bad part, we’re going to put it all back together and let you know when you can come back and take more time off just to get done what should already been done. The technician was quite upset and questioned why the recall service was scheduled when the part wasn’t there. Waste of his time and mine. More
by Mikegrady59
Employees Worked With
Service dept
April 10, 2024
The sales person at the store was very rude. He told me that I cannot do a test drive on a demo car if I am not going to buy it. He was forcing me to share my old car details, and made me very d He told me that I cannot do a test drive on a demo car if I am not going to buy it. He was forcing me to share my old car details, and made me very disrespectful. He took the photo copy of license and denied by saying all these stuff. The treatment I received was far below the level of professionalism and respect that I expect from your establishment. I encountered disrespectful behavior, a kind of rude language and dismissive attitude. I will never ever buy KIA in my life, nor I would recommend anyone. More
by Bharani
April 08, 2024
Justin was beyond incredible to work with, David as well. I can’t imagine buying a car from any other dealer! They set the bar way too high. Complete professionals both in how they treated me, approached the I can’t imagine buying a car from any other dealer! They set the bar way too high. Complete professionals both in how they treated me, approached the deal, and conducted business in general. Wonderful experience! More
by SCOATES9
