Gary Rome Kia

I was very disappointed with the service department. I brought a used car from there had brake issue from first day I got...trying to get ahold of people there was a night mare never answered the phone I brought a used car from there had brake issue from first day I got...trying to get ahold of people there was a night mare never answered the phone and never returned calls. I brought my car there 3 times for brake issues ..they change part of brakes just dusted out front brake. They needed to b change ..finally the 3 time they did it and told me if it still makes noise then it's the way I drive well for your information it did it ro me and my and my daughter so all 3 of us can't b bad...very very dissatisfied More

I went to my first service appointment for an oil change and recall fix. Everything was completed in a timely fashion and I was pleasantly surprised that the first oil change was free. and recall fix. Everything was completed in a timely fashion and I was pleasantly surprised that the first oil change was free. More

This past Monday, my wife and I went to Gary Rome Kia with the intention of trading in our current lease, a 2020 Kia Sportage EX for a new one. Being in our seventies, obviously, we have made numerou with the intention of trading in our current lease, a 2020 Kia Sportage EX for a new one. Being in our seventies, obviously, we have made numerous purchases from numerous dealers and dealt with their sales people. We had the good fortune to interact with Brian Boglisch(Sales Consultant) and Shaun Stevens(Finance Manager). To make a long story short, due to the state of the economy and thus the more limited amount of the particular vehicle we desired, they convinced us that it would be more beneficial,FOR US, to purchase our lease than to lease/buy a new Sportage, at this particular time. We were shocked at their honesty and the fact that they put us before their company! By the way, if they were to sell our 2020 Sportage, they would have made at least a six thousand dollar profit, not to mention the profit from us buying a new one. Needless to say, when we decide to lease/purchase again, it will be from them. Gary Rome should consider himself very fortunate to have employees of Brian and Shaun caliber, working for him. Sincerely, Kevin and Betsy Boyle More

When I was buying a new car I experienced very good sales service in an open and transparent atmosphere service in an open and transparent atmosphere More

Clean Friendly Courteous Quick No pressure Professional Would recommend them to anyone Truthful Straight forward Professional Would recommend them to anyone Truthful Straight forward More

Great place! Justin is always easy to deal with and professional.Service is top notch. Third car we have purchased from him he’s our go to guy! He won’t disappoin Justin is always easy to deal with and professional.Service is top notch. Third car we have purchased from him he’s our go to guy! He won’t disappoint! More

Incompetent, impersonal, unprepared, indifferent. The service manager was dismissive and indifferent to solving problems. We were told that service wouldn’t be covered under warranty even though they The service manager was dismissive and indifferent to solving problems. We were told that service wouldn’t be covered under warranty even though they didn’t diagnose anything. Spent an hour on the phone with Kia to get an explanation, and Kia told us the dealer was incompetent. We’re told that the problem was unlikely to be a certain part (obc) while another dealer told us that absolutely was the problem. They had no idea what a chademo charger was, but told us they had a fast charger, but they did not. Basically don’t know how to service an electric vehicle. Couldn’t even record my name and email address correctly for this survey, but perhaps they’re just worried about what I’ll say… More

Justin Martin was very professional and made me feel very appreciated. He answered all my questions. I had been looking at a Subaru but decided on the Kia and it was mainly because of his sincere intere very appreciated. He answered all my questions. I had been looking at a Subaru but decided on the Kia and it was mainly because of his sincere interest in my needs More

How to330oil changed call Dara two and asked for a few things to get done nothing never got done and car was never washed when they said they were going to do it not good things to get done nothing never got done and car was never washed when they said they were going to do it not good More

Time means nothing here. A fifteen minutes wait turned into two hours, over things I never asked for. A fifteen minutes wait turned into two hours, over things I never asked for. More