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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.4
1,034 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the K4, Sorento, Soul, K5, Niro, EV6, EV9, Carnival, Telluride and Sportage making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
Contact Dealership

809 Enfield Street

Enfield, CT

06082

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Showing 1,034 reviews

April 30, 2023

All went well except when I went to my car it was parked too close to the car by it I almost had to enter from passenger side. More

by geostevenpatty
Recommend Dealer
Yes
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Apr 30, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We are so very sorry about the parking job we did. We will share your comments with our team, and we look forward to working with you again.

April 28, 2023

They say the car came with a 36mile 3 yr warranty as if they were paying for it. Even averaged it in my monthly payments without me noticing it. Nope, found out they don’t after I signed the paperwork… whi More

by SCJON202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nathan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2023 -

Gary Rome Kia responded

I am so sorry to hear that you are unhappy. I would love to discuss what happened and have an opportunity to either explain the confusion or apologize if we did something wrong. We have an amazing customer satisfaction index and we pride ourselves on doing "the right thing".. I would ask that you please call me at your earliest convenience and we can review what didn't make your experience perfect. David Nathan 860.253.4753

Apr 29, 2023 -

SCJON202 responded

If you would really want to reach out and try to make things right or explain what happened all you have to do is look up who bought the 2020 Nissan Rogue on 4/8/23. My name number email are all there. SR

April 26, 2023

I had a good experience with the place Not much to do but sit down and watch tv since I usually walk around and look at the new or used cars and I didn't see many outside the dealership unless they were in t More

by Pratoj
Recommend Dealer
Yes
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Apr 26, 2023 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

April 24, 2023

Good experience. Will be doing business with you guys again. Thank you for everything you did. More

by JUANCITO0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2023 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 24, 2023

Quick, friendly & knowledgeable service! And a free car wash & vacuum. I Highly recommend Gary Rome Kia Service! More

by redhed813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
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Apr 25, 2023 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

April 23, 2023

Very easy to complete the transaction. Had a baby the day of picking up the new car and the dealership was very accommodating and quick with paperwork. I would do business with them again More

by ANGPASS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Gary Rome Kia responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

April 22, 2023

Very prompt, courteous service. Went above and beyond We would highly recommend your services. Great More

by erica06027
Recommend Dealer
Yes
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Apr 23, 2023 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 21, 2023

I was there for an oil change and a tire rotation. It took the amount of time that I was told and as far as I know everything was good. More

by TAMIPG
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
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Apr 22, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 21, 2023

Every time we go there we are always greeted nicely. Dealership is very well kept. Never walked out of there disappointed. Will continue to go there as long as they are open. We have leased 5 cars in to More

by MFSBB2ND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2023 -

Gary Rome Kia responded

Thank you very much for the compliment! We are happy to hear that you've always had a great experience and we appreciate your business with us at Gary Rome Kia

April 14, 2023

They need to be more aware of warranty. They told me I didn't have a warranty. Just need to be more knowledgeable behind the desk. More

by Lazzie8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2023 -

Gary Rome Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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