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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.5
854 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the Forte, Sorento, Soul, Optima and Sedona, making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 854 reviews

March 29, 2022

At the end of the day it was an all-around very good experience it would’ve been a five star if the woman’s supervisor didn’t come out with an attitude More

by DNH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2022 -

Gary Rome Kia responded

We are very happy to hear Telesha and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
March 29, 2022

Unbelievable experience! Best staff around! I will recommend Gary Rome Kia to anyone who will listen! More

by DEEDEEJAXELVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2022 -

Gary Rome Kia responded

DeeDee, Thank you so much for your excellent review! We are so glad that Justin and David had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

Helpful
March 27, 2022

They have a very friendly staff they answer any and all questions you may have and they don't try to sell you something that you definitely don't need like some other dealerships try to do More

by red125083
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 28, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience. We appreciate the five-star rating. We look forward to having you as one of our valued customers for years to come.

Helpful
March 27, 2022

I have purchased all my vehicles from Gary Rome and I bring them in there to have them serviced the last time I was there they did not check the transmission fluid they did not check the antifreeze and c More

by DNH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
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Apr 13, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
March 25, 2022

Driverside rear window motor needed to be replaced. 2019 car part not in stock so it was ordered by their parts dept. Once in stock, rescheduled service date. Took less than an hour to replace. Service More

by PARTELO331
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline- Service dept
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Mar 25, 2022 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gary Rome Kia!

Helpful
March 24, 2022

I have been bringing my car to Kia Enfield for service since I bought my new Kia Optima in 2013. Most of the time I have been pleased with service. However, I have found that this service center has imp More

by DEB.ROLLEND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector, Service
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Mar 25, 2022 -

Gary Rome Kia responded

Deb, Thank you for taking the time to share your feedback with us. Hector and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
March 24, 2022

Emission the wait wasn’t to long! Happy about that. Y Thank you so much! More

by SHARON0609
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
No idea
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Mar 25, 2022 -

Gary Rome Kia responded

Shannon, We appreciate your business and our team looks forward to serving you again soon!

Helpful
March 24, 2022

10 cars and 2 decades of these Clowns and I'm done they used to be passable John Mann, his enabling Boss and their rapidly declining Service Dept are just embarrassing. More

by EPROJEKT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dangelo Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2022 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
March 23, 2022

They were so helpful because it was my first time with the new car. They took care of me and made me feel like I had been going there for years. I definitely want to go back for my next oil change. More

by KYLE.BAILLARGEON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2022 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia, Kyle, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

Helpful
March 22, 2022

Service at this Gary Rome dealership was as efficient and of the same quality as Gary Rome in Holyoke. Staff was likewise as courteous as the dealership in Holyoke. More

by MR.JOHN.LEVASSEUR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service crew was great
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Mar 22, 2022 -

Gary Rome Kia responded

John, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
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