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779 Reviews of Gary Rome Kia - Service Center
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August 14, 2025
I was told the car will have complimentary vacuum and wash. None of that was done after the service. The car was very dirty with grime on the wheel that was not there before. Also the driving door nub ca wash. None of that was done after the service. The car was very dirty with grime on the wheel that was not there before. Also the driving door nub cap was off. I thought it was lost. Found it inside the door inside the car. Next time finish everything before calling the costumer to come pick up the car please. More
by Irina
Verified CustomerEmployees Worked With
August 14, 2025
Everyone was friendly, smart, efficient and welcoming. Will take the other car for emissions testing Will take the other car for emissions testing More
by NONE25
August 12, 2025
I have a kia sportage with 30,000 miles on it. Also bought the extended warranty. I had an issue with the Air conditioner blowing hot air. Brought it to be serviced after waiting two weeks for a Also bought the extended warranty. I had an issue with the Air conditioner blowing hot air. Brought it to be serviced after waiting two weeks for a loaner car which I still didn't get. They told me Kia wouldn't warranty it because quote there looked to be outside interference. I asked what does that mean? They said the alternator looked to be replaced and the AC line was hitting it. Now don't you think for one it should've never had a alternator problem and two if it did it would've been replaced by Kia. Under warranty....basically I got charged $200 for a car wash. Bunch of idiots over there.......never going there again. And never buying a Kia again..... More
by Cantarachris
Employees Worked With
August 07, 2025
Everything was very professional from dropping off my vehicle to getting a call that my vehicle was ready for pick up vehicle to getting a call that my vehicle was ready for pick up More
by MARK.KING3
Employees Worked With
August 05, 2025
Had a very good experience there. Very professional. Would not hesitate to go there again. Very professional. Would not hesitate to go there again. More
by HELEN.MARIEG
Employees Worked With
August 02, 2025
Was pleasantly surprised by the bumper to bumper warranty repairs. Didn't expect the trunk seal to be covered. yayyyyy. Hope the window track is surprising also. repairs. Didn't expect the trunk seal to be covered. yayyyyy. Hope the window track is surprising also. More
by MAMISCO
Employees Worked With
August 01, 2025
Fast friendly service , and explained the repair work to be done. Called us when the work was completed be done. Called us when the work was completed More
by JIM1210
July 31, 2025
They are very customer oriented; providing shuttle pick-up, car washes, and a loaner car. pick-up, car washes, and a loaner car. More
by NAC.1951
Employees Worked With
July 31, 2025
Took my car in for a simple recall on a multi function arm. One would think that they would have the part ready. We took the car down and while my wife waiting for 2 hours they inspected the car and sai arm. One would think that they would have the part ready. We took the car down and while my wife waiting for 2 hours they inspected the car and said yes it needs the recall but we don't have the part. They called me at home when they couldn't be bothered to find my wife in the waiting area. When my wife asked why they didnt have the part and why she had to wait two hours, she was told by a rude service manager that its a two visit repair which is ridiculous. The same manager hollered out "document that" to the person at the desk when we said we didnt want them to do a severely overprices brake job there. Now we have to waste another 2 hours to go down their for a simple switch recall. 4 hours for the multi function arm repair and rude to boot..... More
by matnels71
Employees Worked With
Angel Rivera
July 31, 2025
Everyone was super friendly and very helpful. Relaxed waiting room, clean and quiet. I would recommend them to anyone. Relaxed waiting room, clean and quiet. I would recommend them to anyone. More
by ADRIENNEP13
