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Gary Rome Kia - Service Center

Enfield, CT

4.3
755 Reviews
Call Service Center (860) 253-4753

755 Reviews of Gary Rome Kia - Service Center

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June 02, 2025

Quick recall job way faster than said. That was good. Was offered a free wash - I will decline next time. Car was dirtier than when I arrived. More

by DEREKDALLAS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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June 01, 2025

Customers are treated with respect and courtesy when they ask questions about their vehicle. This is what brings the customer back for further service on their vehicle. More

by WKISS47212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2025 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 31, 2025

Great service Great service, very knowlegeable. Friendly staff Always happy with service Good good good More

by ROBERTOTORRES75
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
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May 31, 2025 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 24, 2025

KIA is simply the best in all aspects of buying, leasing or service! Absolutely Excellent More

by Patti523
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisden Toccaline
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May 24, 2025 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 06, 2025

The staff is very friendly. The service is excellent! They shuttle me home and called me when my car was ready. No complain complaints from me. More

by KWHITE52021
Recommend Dealer
Yes
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May 06, 2025 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia. We look forward to having you as one of our valued customers for many more years to come!

May 05, 2025

Poor communication between parts and service Poor communication on pricing and availability between parts and service More

by spooner.bruce
Recommend Dealer
No
Employees Worked With
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
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May 05, 2025 -

Gary Rome Kia responded

Hi Bruce: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

April 30, 2025

Kayliana was amazing. The best dealership service we've ever received. So helpful and kind and understanding. More

by JWULFFLEFF
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
Report | Print
Apr 30, 2025 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 29, 2025

I was disappointed I did t get a copy of the multi-point inspection report. Also I tried to find out the status of the service and no one answered. I ended up just showing up and fortunately the car was don More

by MAGBOWEN67
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
Report | Print
Apr 29, 2025 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 28, 2025

Everyone was nice, dealership was clean, I was in for just a few hours. And there was popcorn! More

by spdealer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

April 27, 2025

Fast service with a smile. Very accommodating. Answered all my questions explaining the service being done. More

by Jason.annette.gunn
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
Report | Print
Apr 27, 2025 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

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