Gary Smith Ford Inc.

Worst service department, two days ago I dropped my truck for oil service, just now i get back to pick it up and after they made paid my bill for service the employee walked me to my truck showing me the sid for oil service, just now i get back to pick it up and after they made paid my bill for service the employee walked me to my truck showing me the side fender and rear bumper crashes! They told me that they will fix, and during the fix process they wil provide me a Ford Fiesta for replacement, I work masonry and general construction, for this reason I drive a 2019 Ford 350 Duty I do deliver bricks and masonry materials! And they want to put me in a Ford Fiesta replacing my truck! The value in my truck More

Sales Manager Rusty Chambers is disrespectful, arrogant and hot headed. I've never had a manager cuss and throw a temper tantrum like an infant towards me, a customer. Manager needs to be fired or sent to and hot headed. I've never had a manager cuss and throw a temper tantrum like an infant towards me, a customer. Manager needs to be fired or sent to therapy. Ford headquarters will be getting notified of his piss poor attitude to customers trying to buy a new vehicle. Never will I recommend this dealership to anyone in the military or local friends due to his conduct as a manager. More

I would give a half star rating but it’s not possible.Bought a used car and told it would be checked and fixed Total lie they did not fix the service department is a Joke all I heard was it’s a possible.Bought a used car and told it would be checked and fixed Total lie they did not fix the service department is a Joke all I heard was it’s a 2007 used car I knew that when I paid for it. They don’t honor their word even when it’s in writing Beware they don’t care about customer once you sign ............... More

Failed to install dowels when they replaced engine (8257.00!) resulting in cracked flywheel and other damage to transmission (2000.00). A different Ford dealership we took it to claims they should be (8257.00!) resulting in cracked flywheel and other damage to transmission (2000.00). A different Ford dealership we took it to claims they should be liable due to their improper installation but after 3 weeks, 3 different excuses and multiple calls between dealerships and myself they refuse to be liable. They claim that due to the miles on the transmission we can't prove it was their fault. Acting like the other ford dealer is just out to get them or something. It's ridiculous and we just want our car fixed! Forced to take legal action now. More

All I can say wow great job!!Kris Morris did a fantastic All I can say wow great job!! Kris Morris did a fantastic job setting me up and also helping me the following day to set up all my phone apps! All I can say wow great job!! Kris Morris did a fantastic job setting me up and also helping me the following day to set up all my phone apps! More

Very bad customer service Lack of customer service and honesty! Every time i was given different time frame, at the end after 7 days i just went to pick my truck and take it so Lack of customer service and honesty! Every time i was given different time frame, at the end after 7 days i just went to pick my truck and take it somewhere else. More

Worst Customer Service EVER So, around 4pm me and my brother showed up at the dealership, so when we were about to park we were asked if we needed help, we said that yes! So this So, around 4pm me and my brother showed up at the dealership, so when we were about to park we were asked if we needed help, we said that yes! So this guy names RICH took at to the car that we were looking for so then you know we talked about the car and all that, and after little while after checking the car me and my brother decided to buy it if we get a good deal. First, the price on the car that it said on the sign in the paper says $16,998. We were told that he can work on the price if he asked his boss, then he asked his boss and came back in about 10mins and passed the words from us that they can do $15,998. So, me and my brother went on our phone really quick to find out what’s the value of the car because we dont want to get overcharged. While im checking on my phone i went to cargurus and saw the car that he was selling to us and the price on the website is $15,998, so i told to him that the car is actually 15,998 not 16,998. Rich explained that 15k is the online price not the retail price, i said that “so if i am shopping online i’ll expect that when i get to your dealership it’s 15,998 plus the deal not the 16,998”. He quickly raised his voice and sounded like pissed, “so how much is the offer that you wanted on the car”. I told to him that i dont wanna waste his time if your boss approves $14,500 OUT THE DOOR we’ll get it, if not then me and my brother will find other car. He gave a shot for $14,500 out the door we got approved on the deal. So we said that we’re going to buy the car right now. So everything has been set up but when the time that we were signing for all the paper work. I saw that the car is $14,500 + 900+ tax. I reacted quick and ask the finance guy about the 900 tax because me and RICH talked about the deal $14,500 Out the door. So, the financing guy got confused and called rich about it. RICH called his boss and after 20 mins. Rich said that “im sorry for miss understanding with my boss, he thought that its 14,500 plus the tax” i said “man clearly you wrote on the paper $14,500 OUT THE DOOR, how’s that confused you or your boss?” He was explaining that if he sells the car for $14,500 out the door they’ll lose 2,200$. I said “ i told you in the first place if i cant get that in 14,500$ out the door im not buying the car” he said that his boss miss understood the paper that he gave to him. And i said why we have to suffer from y’alls fault? Clearly its $14,500 out the door on the paper how you guys missed that?. Also, they signed my PAL, so now I have to go to my bank and request a new one. IT really frustrating that me and my brother stayed there for 3 hours to get the car and all went for nothing. Worst experience ever More

Jeremy bullock is a xxxxxxx This place deserves 0 stars they lie to customers and everyone that walks thru the door.. I sent jeremy bullock a customer in this buisness when u sen This place deserves 0 stars they lie to customers and everyone that walks thru the door.. I sent jeremy bullock a customer in this buisness when u send a customer a car deal u are paid a referral fee.. I was promised a referral the salesman jeremy bullock has ducked and dodged me for 6 months over a measly 50 dollars.. Pretty sad that someone working for a company like ford cant keep there word.. He even said the owner gary smith said he wouldnt pay it.. So they lied to me like they do there customers to get what they want.. Do not buy a car there and if u do defenitely dont buy from jeremy bullock at less u wanna be ripped off More

Great sales personnel great selection. Just brought my third vehicle from Gary Smith Ford, 2nd from Fred Kratt. I have always been treated well. The team at Gary Smith Ford is friendly, h Just brought my third vehicle from Gary Smith Ford, 2nd from Fred Kratt. I have always been treated well. The team at Gary Smith Ford is friendly, helpful and always professional. I never feel pressured and know I am getting a great deal. Plus, the service department is awesome. Thanks Fred! More

GREAT EXPERIENCE! had a great experience with Ross Nurrito in sales and the rest of the team. I highly recommend Gay Smith Ford. Ross is extremely friendly and knowled had a great experience with Ross Nurrito in sales and the rest of the team. I highly recommend Gay Smith Ford. Ross is extremely friendly and knowledgeable. More