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Gastonia Chevrolet Cadillac Buick GMC

Lowell, NC

4.9
218 Reviews
Gastonia Chevrolet Buick GMC is the premier car dealer in the greater Charlotte area. Browse our inventory of new Chevy, Buick and GMC vehicles as well as used cars for sale. Find monthly special offers and schedule service online. Get auto repair and maintenance done at the Gastonia Chevrolet Buick GMC Service Center in Lowell, NC.
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831 South Main Street

Lowell, NC

28098

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Showing 218 reviews

April 22, 2013

McKenney Chevrolet has a lot to learn about customer service. Do you homework before buying and that doesn't mean just a test drive. Search the safety, NHTSA, and compare. We have multiple other dealers More

by gaylessonic
Recommend Dealer
No
Employees Worked With
Other Employees : Jace Stowe, Dave Sherrin, Clif Calvert
May 10, 2013 -

Gastonia Chevrolet Cadillac Buick GMC responded

Ms. Johnson. GM was told that if you have taken the car to another dealersihip, and they have diagnosed it, then they let them fix it. It is a new car and under warranty. We will be glad to diagnose the car, and fix the car. It will all be under warranty. When we sell a new car and a problem occurs, then we fix the problem. If there is a decision to replace the car then that has to come from General Motors. That is not our decision. Jace Stowe

May 10, 2013 -

gaylessonic responded

The dealership told the GM rep for me to take somewhere else and trade it. The GM rep said the dealership is responsible for purchasing back a defective car they sold to their customer. McKenney is responsible for this decision not GM. And McKenney is the one responsible for customer satisfaction even if it's a matter of honor. It will be interesting to see GM's reaction to Jace Stowe's transfer of this responsibility. Yes, it is a new car-and where is the loyalty to your customers-that you sold a defective vehicle and know it's value dropped upon recognition of the transmission issue. McKenney and Jace Stowe act like it's a defective window or door lock-who wants to buy a car with a history of transmission issue...but they're in the car business and know that-notice McKenney is not offering to buy back he car....see this people because I've done business there for twenty five years and this is the way they treat me.

May 10, 2013 -

gaylessonic responded

And NOTE they had the car on May 1st the entire day-And did not diagnose the problem and refuse to take ownership for it. Does anyone ever get tired of getting the run around...?' You know where you buy something-and it's doesn't work...and they take it back to fix it. But low and behold it's still not fixed...and you take it back....and they-you know this?

May 10, 2013 -

Gastonia Chevrolet Cadillac Buick GMC responded

Ms. Johnson. I talked to Clif and that is not what was said. I will just leave it at that. I was not a part of that conversation, but I do trust Clif. It is not my decision to buy back a car. I know that there is nothing I can do to convince you of that. No dealership builds a new car, therefore they are not responsible for buying the car back. We have made our GM representative aware of your situation. As with any customer, I will be glad to look at your car, and fix the car if needed. Let me know if I can help. Jace Stowe

May 10, 2013 -

gaylessonic responded

I don't know who you think you are in life...but let me open your eyes. That was my money-it's my money and customer services matters little in your arrogant reply. All that matters is you got rid of that car....and you'd cared not that it was to me. All you care about -is that it will be ME that takes the loss in the end. You don't decide we will leave it at that....and believe I know you very well.- Keep that smirk for the cameras when they arrive because we are far from over on this. You've lied to me-and that was just reported to GM-and they're not very happy-about the shift back to their court--and everyone reading this understands just how wrong you are----only you and those drawing a check and responsibility for this mess agree with you. I 'll keep this civil-I don't care what Cliff thinks.....he had the car and failed to attend that issue.

April 20, 2013

Salesman was helpful and obviously understand the technology built into the car. Willing to show several vehicles and never felt rushed. The financing piece was the best experience I've had. Rober More

by mccuen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Carr
April 03, 2013

Sales and Service personnel were courteous and helpful in every visit I made. I am completely satisfied in every respect. Even with the construction going on everyone was at their best. I was shown severa More

by rjrumfelt
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Harold Varner, Clif Calvert
March 26, 2013

Working with Tom Carr was pleasant, enjoyable and informative. When Tom told us something, it happened. This has not always been our experience when looking at cars. Tom and the Staff at McKenney More

by frank40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Carr
March 24, 2013

Excellent service. Tim Driddgers is why I came back to purchase the Equinox. I loved the fact I could explore the lot without pressure from a sales associate. In the past my husband would visit when the d More

by kimah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Driddgers, Matthew Surbeck, David Horne
March 23, 2013

We had not planned to buy a car that night, but Tim Driggers' style of salesmanship made us extremely comfortable. He let us do the talking and determine what we wanted. It was a great experience and I More

by Nancyacc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Driggers
March 22, 2013

Me and my wife want to thank Tim Driggers for making our experience at mckinney chevorlet a great one and will recommend mckinneys to all our friends and family. Thanks again Tim More

by homicidaltie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim DriggersGreat =
March 20, 2013

Started off by contacting them through internet and they were very helpful in getting the car ready cause I was working and didn't have alot of time to wait around when I got there it was sitting there read More

by keto7274
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bill Starke, Jace Stowe, Angelia Matthews, Clif Calvert
March 19, 2013

My husband and I had a good feeling about this McKenney dealership the moment we drove up and were met by Dave Sherrin. Dave was so very knowledgeable about any vehicle on the lot, no matter which brand w More

by bso7292
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sherrin
March 09, 2013

Mr. Harold Varner is the best car salesman I have ever worked. He is patient, kind and he knows his product! This was the first time I had brought my Cadillac back for service and I received a true red ca More

by queenbee61
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Varner