Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gastonia Chrysler Dodge Jeep RAM
Gastonia, NC
4,168 Reviews
Gastonia Chrysler Dodge Jeep Ram always maintains competitive new and pre-owned inventories of Chrysler, Dodge, Jeep and Ram vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 2339 East Franklin Blvd to see for yourself!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,168 reviews
April 28, 2017
Horrible! Never Again! I would never return to this dealership and I would tell people if they value their money to stay away at all cost. Thought I was gonna make a deal on I would never return to this dealership and I would tell people if they value their money to stay away at all cost. Thought I was gonna make a deal on the 2013 White Jeep Grand Cherokee Laredo 4x4 with 45,000 miles on it. While test driving the brakes had a shake and vibration when applied among a few other issues. We even took it to our own ASE certified mechanic and he confirmed the brake issue. After three test drives the salesman became irritated because he finally felt the shake after trying to cover it up by holding the steering wheel tighter. The car still shook. All I wanted was for them to resurface the front rotors to fix the vibration in the front wheel and I would take the car. The salesman then told us that we should just fix the rotors ourselves after we bought the car. I'm sorry but no one should have to put their vehicle in the shop the day they buy it and pay for it themselves, new or pre-owned. That's not how it works. So I went and told the manager about the salesman's attitude and that how he said we should fix the car ourselves. I asked him if he was willing to loose a sale over resurfacing front rotors to give the customer piece of mind about buying the jeep. The manager then became confrontational telling me how they have gave and gave and that I haven't gave anything towards the deal, that they shouldn't have to fix a broke car in order to sell it to a customer. It's not my job to compromise on a car deal. I'm not the one trying to sale a vehicle. That was all I needed to know and I said well you just lost this sale and I will never do business with Gastonia Dodge and I will warn everyone I know about them. My biggest concern is if the vehicle passed their certified pre- owned inspection and had brake issues along with other problems, then there is a bigger problem at hand and someone is not doing their job, letting vehicles with issues be sold. Just remember they lost a sale over resurfaced rotors, not new ones or even brake pads. Just resurfaced ones to give me piece of mind. To them you're the problem and they are doing you a favor by letting you buy from them. No thank you. I or anyone else shouldn't have to risk getting into a confrontation and being talked down to because we call you on your lies. Never again and I will be notifying corporate headquarters of the altercation. More
by TRivelle
Employees Worked With
Mark Raines
April 28, 2017
An easy going comfortable experience I really never planned on buying another brand new vehicle, but after shopping at Gastonia Dodge and finding exactly what I wanted and was looking for I really never planned on buying another brand new vehicle, but after shopping at Gastonia Dodge and finding exactly what I wanted and was looking for, these guys all made it a very nice and comfortable experience. Carlos Ratto was very polite, and answered all of our questions, and everyone at the dealership was exceptionally polite and helpful. I would definitely recommend this dealership, and if I ever have any further vehicle purchase needs, I would definitely shop this dealer first. More
by Rod2017
Employees Worked With
Carlos Ratto
April 28, 2017
Dealer Review I already knew what I wanted when I pulled in the parking lot. Carlos did his job as far as I'm concerned. He let me test drive and did all the typica I already knew what I wanted when I pulled in the parking lot. Carlos did his job as far as I'm concerned. He let me test drive and did all the typical salesman stuff. He made sure I got my vehicle cleaned and fueled after purchase as well. My only suggestion would be to read over your paperwork. I could have saved myself a lot of money by financing with my own bank but I let the excitement of getting a new vehicle distract me. The numbers on my contract were worked around to benefit the dealership also. If I was telling a friend thinking about buying from here i would say be careful and read all the numbers carefully. More
by Gregshort3229
Employees Worked With
Carlos Ratto
April 28, 2017
BEST CAR BUYING EXPERIENCE EVER. The sales representative was willing to make sure I got the exact vehicle I wanted. The entire dealership was courteous and polite throughout the The sales representative was willing to make sure I got the exact vehicle I wanted. The entire dealership was courteous and polite throughout the entire process. More
by Ram1500
April 25, 2017
Made my day Austin and Tim were fantastic. Enjoyed them almost as much as driving away in my Challenger RT! Austin was laid back and patient while Tim worked out Austin and Tim were fantastic. Enjoyed them almost as much as driving away in my Challenger RT! Austin was laid back and patient while Tim worked out a great deal from the bank. More
by Thatguy17
Employees Worked With
Tim Carlson, Austin Page
April 24, 2017
Excellent folks to work with Best car buying experience I've had since buying my 1st new car in 1970! Thanks to Gerald and Jason for making my purchase as painless as possible. Best car buying experience I've had since buying my 1st new car in 1970! Thanks to Gerald and Jason for making my purchase as painless as possible. More
by Monopolyman
Employees Worked With
Gerald Morrison, Jason Johnson, Gerald Morrison, Jason Johnson
April 24, 2017
Carlos ratto is a very nice and patient person Carlos was very nice and patient with us he explained everything Clearly so we could understand we were pleased with our visit to carlos ratto,god ble Carlos was very nice and patient with us he explained everything Clearly so we could understand we were pleased with our visit to carlos ratto,god bless everybody. More
by dodgegastonia
Employees Worked With
Carlos ratto, Carlos Ratto
April 21, 2017
Great Customer Service. As always I was treated like family. Danny Craig always goes out of his way to take care of me. He is always calling to check on me and make sure I As always I was treated like family. Danny Craig always goes out of his way to take care of me. He is always calling to check on me and make sure I am happy with my purchase. While at the dealership, everyone is kind and makes the visit pleasurable. More
by Chad
Employees Worked With
Danny Craig, Danny Craig, Jason Johnson
April 21, 2017
Going To Buy All My Fleet Vehicles From Here! I work in a Residential and Commercial Industry and have anywhere from 40-60 vehicles in my fleet at anytime averaging 75K-100K miles a year! We go th I work in a Residential and Commercial Industry and have anywhere from 40-60 vehicles in my fleet at anytime averaging 75K-100K miles a year! We go through them quickly. I chose Dodge over the other 30 Corporate local recommended vendors because I also only buy all of my personal vehicles from this Dealership. I was worried about how much time the whole process would take, being that these were Commercial Fleet Vehicle Purchases. I was in and out in 30 minutes from meet, greet, paperwork, finance and all. Daniel went above and beyond to earn my Company business and we will continue this relationship without any issues! That I am sure of! The whole team was awesome from the finance (Tim), sales manager (Jason) and the other Sales Reps as well. Each one made it a point to acknowledge me and introduce themselves, knowing I was Daniel's customer. That speaks a lot about their character and are just great people in general. More
by OHD Charlotte
Employees Worked With
Other Employees :
Danny Craig, Jimmy Grant, Jason Johnson, Daniel Thombs, Jordan Snipes, Aaron Lewis , Tim Carlson
April 20, 2017
Went in for a water, walked away with a new JEEP! Mark was very knowledgeable about the vehicles and the process. He was patient with me, as I am picky. He bent over backwards to meet my needs. Mark was very knowledgeable about the vehicles and the process. He was patient with me, as I am picky. He bent over backwards to meet my needs. James was very thorough explaining the leasing process on my new Jeep. It's great when the people you are working with find a way to connect with you. Our finance guy, Devin Schrad found a connection with football. It made the time go by faster. After 4 or 5 sodas and some snacks, I was SOLD! (but then he charged me $5 for a cap....just kidding) More
by Jesse the Jeep Owner
Employees Worked With
Mark Raines, James Sicuro
