Gastonia Chrysler Dodge Jeep RAM

I brought my Jeep in for service because I heard a popping or rubbing noise in the rear. The service dept found after examination that one of the rear shocks was blown out. I don't know the correct popping or rubbing noise in the rear. The service dept found after examination that one of the rear shocks was blown out. I don't know the correct terminology but the shock is broken and needs to be replaced. The service department representative said that they would try to find one to replace it. He said he would call and let us know when he located one. After more than a couple of weeks, we had not heard from him so we started calling the dealership to see if he had found one. We had to make several calls to finally get someone to call us back. He said he could not locate a replacement shock. He told us that Carolina Customs in Cornelius, NC had originally installed the shocks. They are FOX 2.5Performance Internal By-Pass Shocks. They were on the Jeep when I bought it and were listed as standard equipment on the invoice in the window. We were told that we could call them directly and have the broken shock replaced. We did that but they have never returned our calls. We think there is some sort of problem between your dealership and Carolina Customs and we are caught in the middle. I don't feel safe pulling a trailer because it is hazardous. I am afraid it may lean to one side and cause me to lose control of the vehicle. I feel like your dealership has neglected to follow up on a warranty issue and hope I will get discouraged and be forced to replace the shock myself. I would like to have a response from you. I don't know what else to do. More

My Loan APR was outrageous but they did get me approved lol, communication is lacking… typical dealership lol, communication is lacking… typical dealership More

Personsable, good experience. They worked with me as much as they could to get my number where I wanted it to be. Carlos Ratto did a great job and was very knowledgeable. I’ll be They worked with me as much as they could to get my number where I wanted it to be. Carlos Ratto did a great job and was very knowledgeable. I’ll be back! More

Always a good experience when dealing with this dealership… if you have a concern and bring it to their attention, they will address it and take good care of you… dealership… if you have a concern and bring it to their attention, they will address it and take good care of you… More

I can only say that I wish the NEW owner of this dealership would be present to hear Jason Johnson's tactics when speaking with a customer. I assume he will see that this is removed from this site dealership would be present to hear Jason Johnson's tactics when speaking with a customer. I assume he will see that this is removed from this site so that the owner will not be able to ask me about what he said. More

Good folks job well done kept me informed handled service issues well very satisfied at the work issues well very satisfied at the work More

If it’s not a routine oil change, prepare for long wait times, leaving your vehicle with no offer of another to drive the days while it’s getting worked on and costly repairs times, leaving your vehicle with no offer of another to drive the days while it’s getting worked on and costly repairs More

As always, the work on my Jeep was performed quickly and courteously by an excellent group of associates who understand what Customer Service truly means. Thank you for caring. courteously by an excellent group of associates who understand what Customer Service truly means. Thank you for caring. More

It was a pleasant experience. We made the drive from West Virginia and the deal was done quickly. We was on the road and headed back home within an hour. We made the drive from West Virginia and the deal was done quickly. We was on the road and headed back home within an hour. More

We were very satisfied with salesman & manager we dealt with. They both were very personable. with. They both were very personable. More