Gates GMC Nissan

Hassle-Free Experience Nothing could have gone any smoother with the experience I had at Gates Nissan! My [now previous] car had been totaled during a snowstorm and Tara/Gat Nothing could have gone any smoother with the experience I had at Gates Nissan! My [now previous] car had been totaled during a snowstorm and Tara/Gates Nissan had me in a new vehicle within one day of my initial call to them. - They were more helpful than my own dealership, where I'd gotten my my [now totaled] Impala lease from! Tara was responsive, always available, and answered questions as they arose (even by text!). I was worried about getting approved for a car and even more worried about changing from a car maker/company I was comfortable with. From the first call I made to her, she made me feel like I always had options -she never said no and offered alternatives and resolutions to issues as they arose (crucial to good customer service and unfortunately, typically often lacking). Tara made the process feel like a collaborative effort, in which we were working as a team towards a mutual goal - to get me back on the road ASAP. Everything was decided WITH Me; not decided For Me or About Me. It can often feel like it is the needs of the dealer(s) that determines what "works" for the customer, but Not in this case! The whole experience was concise, to the point, and LITERALLY hassle-free. A total of two, maybe three hours of my life were spent, from start to finish, in getting me my new car. I called Tara just before closing on a Saturday and that Monday afternoon I was driving myself to work. (It would have been that Sunday, the very next day, but I was unavailable). :-) The typical car buying process can take DAYS of nonstop annoying phone calls, back and forth emails, websurfing, negotiations, sleepless nights, an ever-nagging feeling of indecision, etc, etc. It doesn't have to be this way. It SHOULDN'T have to be this way! Thank you Gates Nissan. More

Great experience!!!! This was my first time buying a new car and my experience was wonderful. Martin was professional and the biggest help in my buying process. He listene This was my first time buying a new car and my experience was wonderful. Martin was professional and the biggest help in my buying process. He listened to exactly what I wanted and needed. I would recommend him to everyone! All the employees at Gates were cheerful and welcoming. More

Overall great people and great service I most definitely would recommend this dealer and sales agent because not only was he able to help but also went out of his way to make sure I was sat I most definitely would recommend this dealer and sales agent because not only was he able to help but also went out of his way to make sure I was satisfied with my vehicle and did not give up on the fact that he wanted me to leave with a great vehicule that I would be comfortable with and the way I was treated was exceptional the financing was a great deal to my budget More

Best Car Purchase Experience Ever Having purchased several cars in my 30+ year driving life, I have never had such an easy, friendly, and fair buying experience as I did at Gates GMC B Having purchased several cars in my 30+ year driving life, I have never had such an easy, friendly, and fair buying experience as I did at Gates GMC Buick Nissan in North Windham, CT. I did a lot of online research to find the car best suited for my current needs. I could have gone to a closer local dealership, but I immediately got a good feeling about Gates after talking to Nick (one of the managers) and then Tara who did all the work in organizing my purchase. Even having to drive an hour for this purchase, I'm very glad I chose to go to Gates because (something about being in the country, perhaps?) the service is impeccable. Tara is very professional, confident, accommodating, and super efficient in getting things done so that my time at the dealership was made as simple and swift as could be. I love the car and would/will absolutely return there for any future auto purchases. More

first time dealing with Gates My wife and I started searching for a vw beetle convertible on cargurus. She was specific on colors so search was nice and narrow. We found one at Gat My wife and I started searching for a vw beetle convertible on cargurus. She was specific on colors so search was nice and narrow. We found one at Gates and after still looking around, we found a couple more. Our first call didn't result in anything. We looked again for the Gates car but it wasn't on gurus anymore. I called and they said it was being sold. A few days later andrew contacted us and said the car was still available. We went to go look at it a few days later and were shown a very nice, well maintained VW. Andrew was very helpful on all our questions about the car. We were shown the service dept and the rest of the dealership. We went over a few things and walked out with the car. Chris the finance manager was also very helpful. I would recommend Gates to any I know looking for a mv. More

Stress free shopping This my second Nissan purchase with Tara! I have local dealer but travel 45 minutes because Tara is the best! She listens and understands my needs, of This my second Nissan purchase with Tara! I have local dealer but travel 45 minutes because Tara is the best! She listens and understands my needs, offers information about vehicles I may be interested in, takes me for test drives and in a matter of hours I have a new vehicle! No stress! Tara makes buying a car a great experience. Thank you Tara! More

NEW YEAR - NEW CAR THEY MADE IT HAPPEN! EVERYTHING WAS QUICK, FAST AND EASY! NO QUESTIONS OR CONCERNS. THEY NEVER MISS A BEAT WITH THE ENTIRE CAR BUYING PROCESS. THANK Y THEY MADE IT HAPPEN! EVERYTHING WAS QUICK, FAST AND EASY! NO QUESTIONS OR CONCERNS. THEY NEVER MISS A BEAT WITH THE ENTIRE CAR BUYING PROCESS. THANK YOU! More

Great experience! We recently went to Gates and leased a new GMC 1500 sierra truck . We love the vehicle and the process was very easy and stress free. We communica We recently went to Gates and leased a new GMC 1500 sierra truck . We love the vehicle and the process was very easy and stress free. We communicated online with Martin and made the deal. When we went to the dealership to sign paperwork everything went smoothly we got a great price and great vehicle and overall an awesome experience! Thanks Martin and Tomas! More

Amazing Experience for a 2nd Time This time it was my turn to get a new car. I was between 2 different vehicles and Martin Q. took the time to go through the vehicles and all their fe This time it was my turn to get a new car. I was between 2 different vehicles and Martin Q. took the time to go through the vehicles and all their features with me. He was very patient and had answers for all my questions to help me with my decision. Nissan Pathfinder for the WIN! Then Ryan L.was extremely patient and knowledgeable to all my Leasing questions. After discussion, I was sold that Leasing was the right option for our family. I highly recommend the team of Martin and Ryan! More

Paul Bacon awesome salesman Paul Bacon is a great salesman. He went above and beyond to help make a truly great deal on our new Buick Envision. He's always polite and never pu Paul Bacon is a great salesman. He went above and beyond to help make a truly great deal on our new Buick Envision. He's always polite and never pushy and work hard with his manager to get the deal we are looking for. Would definitely send other people to him if they are looking to buy a car More