Gates GMC Nissan

Outstanding customer service during and after the sale I went to Gates GMC to see a CPO GMC Sierra that I had seen on the internet arriving at 10 am. I was looking over the truck on the lot when I was gre I went to Gates GMC to see a CPO GMC Sierra that I had seen on the internet arriving at 10 am. I was looking over the truck on the lot when I was greeted by Brandon Bourney. We discussed the truck, what my objectives were and after a few prerequisites took the truck out on a test drive and returned to the dealership. I had a 10 year old truck to trade (1 owner with complete service record), Tomas Gates appraised it and presented me an offer that was lower than I desired. After a brief negotiation we agreed on an acceptable trade-in value for both parties. The sales agreement, insurance and financing was arranged (with the my bank) no less by 1 pm. I thought I was going home and would be returning to pick up the truck in a day or two. Not the case. While the paperwork being completed, the truck was being prepped for delivery. I drove the truck home that day at 3 pm. Showing the truck to a friend that evening in my driveway under lights, we noticed a crease in the bed side panel. I hadn't seen it during under daylight for whatever reason. The next morning, I called Gates and asked for Brandon. He was off and Charlie Mannix took my call. I explained the concern, he asked me to bring the truck in for the body shop to look at. I brought it down, the body shop looked it over and called in the Dent Wizard who straightened the panel like new while I waited. I have purchased previously from other Gates dealerships and had a good experience. The customer service at Gates GMC Nissan was heads and above anything I've ever experienced while purchasing a vehicle (and I've bought a few or them). Next time I'll go to Gates first! More

Amazing Sales and Service Went to get my truck serviced and walked out with a new Denali. Jim went out of his way to get me the pricing I was looking for to include calling mu Went to get my truck serviced and walked out with a new Denali. Jim went out of his way to get me the pricing I was looking for to include calling multiple dealers to find the right truck. A++++ Highly recommended. More

Replacement vehicle I needed to replace a car that was totaled by the insurance company . I located a vehicle at Gates and called Nate Rameaka to start the process. It wa I needed to replace a car that was totaled by the insurance company . I located a vehicle at Gates and called Nate Rameaka to start the process. It was all completed in a week. Gates was able to match the best interest rate I was offered by my credit union and I drove my car home this morning. Everyone I dealt with at Gates was quick to respond, thorough and very helpful. Nate took car of insurance transfers, found information regarding my bike hitch and gave me a tour of their service area. Due to unforeseen circumstances, this was the second vehicle purchased from Gates in a three week period. I would definitely recommend others to them. More

Quick and easy repair. After getting a bad door ding on vaction I called my salesman Paul Mazza. He told me to call when I get back. I called and was told to come in on tues After getting a bad door ding on vaction I called my salesman Paul Mazza. He told me to call when I get back. I called and was told to come in on tuesday. I arrivedat 9am and in an hour in half Mark Miner had me on my way satisfied with the repair. How can you improve on that? More

Great experience overall. My car was recently totaled so I was in desperate need of a new vehicle. Todd Desilets was my salesman. His overall personality, honestly, professiona My car was recently totaled so I was in desperate need of a new vehicle. Todd Desilets was my salesman. His overall personality, honestly, professionalism and respect towards me was exceptional. I couldn't be happier with the vehicle I purchased and my entire car buying experience. I would highly recommend this dealership. Thank you Todd Desilets, you were a joy to work with. More

Service was amazing and everyone was very friendly. I I loved Gates! I was treated nicely from the moment i walked in the door to the moment I left with a new car. I looked at many different cars and Paul I loved Gates! I was treated nicely from the moment i walked in the door to the moment I left with a new car. I looked at many different cars and Paul was very nice and kind to show us them all. They also showed me where my car would go for service if necessary. Very nice and clean place. More

Great customer service Todd Desilets was my sales person and his name us not on the list. He went out of his way to quickly find the car we were looking for in the price ra Todd Desilets was my sales person and his name us not on the list. He went out of his way to quickly find the car we were looking for in the price rang I was looking for. Cris Messier found me a great rate within my payment range. Both were courteous, attentive and great to work with. More

2017 Titan purchase Tara in sales was great to deal with. She answered any questions I had and gathered information via text to make the sales process as quick and painl Tara in sales was great to deal with. She answered any questions I had and gathered information via text to make the sales process as quick and painless as possible. Would highly recommend her and Gates to anyone looking for a vehicle. More

My excellent 2017 vehicle purchase I have been coming to Gates for years. Their customer service is far superior than anyone else around. I always recommend Gates whenever I can. I have been coming to Gates for years. Their customer service is far superior than anyone else around. I always recommend Gates whenever I can. More

Stress-free and enjoyable Jay Handfield was wonderful. He was knowledgable, helpful and made the purchase easy and stress free. From the initial visit and test drive to the pic Jay Handfield was wonderful. He was knowledgable, helpful and made the purchase easy and stress free. From the initial visit and test drive to the pick up and paperwork, it was very easy and pressure-free. Chris Messier was very helpful and clear. All the staff were welcoming and friendly. More