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Gates GMC Nissan
North Windham, CT
3,850 Reviews
We here at Gates GMC Nissan CT are glad to be at your service. We value all of our customers and want to make sure that you have an excellent experience here at our Connecticut GMC/Nissan location. If you are coming in for service, enjoy free wifi internet access in our leather couches in our service lounge, get a complimentary coffee and car wash with every service visit, even if it is just for an oil change. Can't make it to North Windham, CT that is fine, we will come to you for anything!! Need to get an oil change, want to look at a new car, need a ride to work, we do it all here at Gates GMC Nissan CT. Call us today or stop down and visit, your 100% satisfaction is our goal and promise.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,850 reviews
December 24, 2021
After forty years of various car purchases, I have discovered that there is a decent and efficient car dealership on the East Coast. One huge THANK YOU to Gates Nissan salesperson Paul Bacon. If discovered that there is a decent and efficient car dealership on the East Coast. One huge THANK YOU to Gates Nissan salesperson Paul Bacon. If you seek or desire straight forward salesmanship, Paul is the one for you...informative, knowledgeable, responsive, reliable, courteous and pleasantly funny. He can even provide the best restaurant referral. Kudos to your approach, response and delivery Paul, you are the sale! Merry Christmas and Happy New Year, C. Leyden, Proud Owner of a Nissan Frontier More
by Cheryl
December 21, 2021
We are bought multiple vehicles from the team at Gates and I will never go anywhere else. Nick and Martin are beyond accommodating. It’s the kind of customer service you continue to talk about. We tell ev and I will never go anywhere else. Nick and Martin are beyond accommodating. It’s the kind of customer service you continue to talk about. We tell everyone we know to go to Gates!! More
by Jm0317richardson
Employees Worked With
December 20, 2021
This was amazing purchasing experience. It all started when I placed a call to inquire about a specific SUV in a specific color. Nick Florentino provided me with the best auto purchasing experience. I ap when I placed a call to inquire about a specific SUV in a specific color. Nick Florentino provided me with the best auto purchasing experience. I applaud the dealership owner and his staff for being open to pricing discussions. When most dealerships are price gauging, Gates GMC/Nissan/Buick did not and therefore I gave them my business. Thank you! Everyone at the dealership that I came in contact with from Gary, who chauffeured me, Tomas who greeted me when I arrived. I had great conversations with Veronica, Martin and Chris. What an amazing team. But most importantly I am grateful for Nick Florentino my Sales & Leasing consultant. He consistently stayed in touch with me and made sure this deal would not fall apart. You see, this was an online purchase 1300 miles from my home in FL. Today my car arrived 2 days after I purchased it. More
by Richrb01
December 10, 2021
Extremely professional dealership and courteous employees. Salesman was regularly in contact with us regarding availability and pricing of vehicles. employees. Salesman was regularly in contact with us regarding availability and pricing of vehicles. More
by D holman
December 08, 2021
I purchased a certified pre-owned 2018 Nissan Rogue Sport in the beginning of June of 2021. Shortly after purchasing it I realized the back door locks weren't unlocking, I originally assumed it was possibly in the beginning of June of 2021. Shortly after purchasing it I realized the back door locks weren't unlocking, I originally assumed it was possibly just child locks activated. Upon further inspection it wasnt and it was different doors on different days. It had seemed to be the locking mechanism was just failing, no matter if I used the key fob or the button on the inside of the driver's door. I notified the sales of this issue and that I was not happy with the purchase of this vehicle due to having children and not being able to get them out of the vehicle easily with the locks not working. I have not been able to properly lock my car either for peace of mind. When my car finally went in to the service department 3 months following the original complaint I was told by them that this was a previous issue on this vehicle and that all of the parts have been replaced with the previous owner so they had no idea what it could have been. They held my car for 3 days with no answer. They told me they would get ahold of an engineer to come out to look at it to see if it was a computer issue, they said it would be about two weeks Not to mention when I purchased this car not once did they disclose that this car had a previous lock issue, so with it being a certified preowned vehicle I looked at the checklist they provided and everything was checked off, including the section for window/door lock operation, even though I have clearly had issues with the locks since day 1. After telling me it would be two weeks for the engineer I waited a few more weeks. About 6 weeks later I decided to give them a call since I never heard anything back or any type of update. Within a week they finally were able to schedule something for December. That appointment comes up and then the night before it ended up having to be canceled due to the engineer not being able to come in. I use my car for work daily and can drive upwards of 150 miles just in one day. I have children and also intellectually disabled individuals in my car everyday for work as well, there has been several instances where they have not been able to get out of the car due to the locks not working which could easily cause a behavior and injure themselves or me. I cannot even lock my car while at the grocery store or even home and am at higher risk of a break in, that my insurance wouldn't fully cover due to me not taking proper precautions. This car has caused extreme issues and 6 months later nothing has been resolved. *As of December 9th I do now have an appointment for December 14th, so we will see what gets resolved* More
by katelynnsignorino
December 04, 2021
Helpful, friendly professionals. From the salesman to the sales manager everyone offered assistance throughout the process. A salesman walking by even offered coffee. You will feel welcome from the minute yo sales manager everyone offered assistance throughout the process. A salesman walking by even offered coffee. You will feel welcome from the minute you walk in the door. More
by billsayers1958
December 01, 2021
Nick f. And tom g. Worked with me to get to the terms I could afford. They were professional, knowledgeable and courteous. I received a call very shortly after I inquired about the rogue sport on line from could afford. They were professional, knowledgeable and courteous. I received a call very shortly after I inquired about the rogue sport on line from tom gates. My overall experience with gates dealership was top notch. I felt no pressure. More
by Donnalee
December 01, 2021
I was very impressed with customer service , friendly , rapid sense of urgency, explanation of all the paperwork. Thank you Brian & Mr Messier A great Welcome from the man who opens the door for the cust rapid sense of urgency, explanation of all the paperwork. Thank you Brian & Mr Messier A great Welcome from the man who opens the door for the customer. More
by Nonna
November 30, 2021
Clean , everyone was friendly and Martin was the best he knew exactly what I was looking for, I really don’t think I would buy a car from anyone else . knew exactly what I was looking for, I really don’t think I would buy a car from anyone else . More
by Satisfied customer
November 28, 2021
The Gates GMC dealership provided my wife and I with a perfect customer experience. From the moment I reached out with a brief online inquiry concerning a 2021 GMC Sierra, I was immediately contacted by T perfect customer experience. From the moment I reached out with a brief online inquiry concerning a 2021 GMC Sierra, I was immediately contacted by Tom Gates and setup an appointment the next morning. Paul Bacon, our salesman, was friendly, responsive and extremely knowledgeable, not only about the vehicle itself, but in patiently walking me through the entire vehicle test drive and purchasing process. Chris Messier, made the entire financing and paperwork process understandable and trouble-free. The entire truck buying experience could not have been more seamless, especially with their attention to detail. Our satisfaction was unparalleled – with the Gates team going above and beyond in every aspect! More
by Narragansett
