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Gates Nissan

Richmond, KY

5.0
1,095 Reviews
At Gates Nissan we offer a complete line of New Nissan models in Lexington , along with used cars, trucks and SUV's by all manufacturers. Our sales staff will help you find that new or used car you have been searching for. For years, our financial staff has offered expert advice for those seeking a Nissan car loan or lease. Our service doesn't stop there. Our customers can come in and take advantage of our knowledgeable Nissan service technicians, and a fully-stocked inventory of Nissan car parts & accessories. Gates Nissan of Richmond is the ONLY Central Kentucky Nissan Dealership that was designed and built to Nissan Corporate specifications. Gates Nissan of Richmond proudly sells and services new and used Nissan cars, trucks & SUV's for ALL of Central Kentucky including Lexington, Danville & Nicholasville!
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4098 Atwood Drive

Richmond, KY

40475

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Showing 1,095 reviews

May 30, 2019

Excellence is not an accident Nissan service center works overtime to keep their customers on the road. Pamela and Kathy are great at getting you an out as fast as safety allows. More

by Murano2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jun 06, 2019 -

Gates Nissan responded

Thank you so much! Our service team here at Gates Nissan are top notch and we're so happy to hear your experience was good! Please don't hesitate to reach out to us if need anything!

May 25, 2019

Extremely satisfied I had a blowout on Thursday, called late that afternoon and was able to get my vehicle in the next day to have the tire replaced. All went so smoothly More

by Greg30Wsr30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Gates Nissan responded

Thankfully you were ok during the blowout! Always our pleasure, and thank you for allowing Gates Nissan to serve you!

May 22, 2019

First time service We had finally put enough miles on our car to warrant our first service. I was a 1/2 hour early for mu appointment and was taken right in. Service wa More

by steve101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Gates Nissan responded

Thank you so much for offering your service experience with us! Kathy and her service team work extremely hard so it pleases us so much to hear your kind words about your visit. Thank you for your business and trust in Kathy and Gates Nissan!

May 20, 2019

Car repair I was very pleased with the friendly staff and the promptness fixing the the transmission on my rogue and also for the drinks and snacks that they of More

by Nisson.kevin16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Simmons, Pamela Thompson
May 22, 2019 -

Gates Nissan responded

Thank you so much for trusting Gates Nissan! We appreciate you taking time to share your feedback with us!

May 17, 2019

Above and Beyond! Gates Nissan is spectacular! From Pamela to Bobby, through coordination, patience, kindness, pleasant demeanor and showing a genuine concern for the c More

by SHall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby (at parts counter) AWESOME JOB!, Pamela Thompson
May 22, 2019 -

Gates Nissan responded

Absolutely our pleasure! We are extremely grateful for your time and trust in our team at Gates Nissan. Your recommendation is so appreciated!

May 14, 2019

Oil change and tire rotation I brought my 2018 Rogue in without a scheduled appointment. They had in serviced in no time. I was very pleased with the fast , friendly service at Ga More

by Bat210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Gates Nissan responded

Thank you for your kind words and time to share your experience with us at Gates Nissan! We are grateful for your trust in us!

May 10, 2019

Pleasantly Surprised I brought my 2017 Nissan Rogue in for an oil change and tire rotation. They determined that I also needed two air filters. My prior experience with th More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
May 14, 2019 -

Gates Nissan responded

Thank you so much for sharing your service experience with Pamela! While we are extremely sorry for the wait during your first visit, we certainly want to make our guests' experiences memorable and enjoyable. Thank you for your continued trust in us and allowing Pamela and our Gates Nissan family serve you! Your recommendation is so appreciated!

May 09, 2019

Service visit 5/8/19 I brought in my 2013 Juke for A/C service & an oil change. The staff is always friendly, knowledgeable, & respectful. Absolutely zero complaints! I More

by bethany_b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
May 13, 2019 -

Gates Nissan responded

Thank you so much for sharing your service experience and your kind recommendation! Your business is so appreciated!

May 08, 2019

Great, Friendly Service Department! Fast, Friendly Service! Would highly recommend this service department to anyone. Will continue to come back here to have my car serviced. Thank you More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
May 13, 2019 -

Gates Nissan responded

That's wonderful to hear! Always our pleasure to offer a great experience! Thank you for your continued trust in us at Gates Nissan!

May 06, 2019

Great Experience All work was performed in a quick and professional manner with great attention to detail. Employees are extremely friendly and always willing to help More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

Gates Nissan responded

Thank you for providing your service experience feedback with us! Thank you for allowing our Gates Nissan family serve you!

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