Gates Nissan

I have been a customer at Gates Nissan Richmond for over 15 years. This week I purchased my third new vehicle from them. Aladdin worked with me, and he is amazing! So knowledgeable. He explained and dem 15 years. This week I purchased my third new vehicle from them. Aladdin worked with me, and he is amazing! So knowledgeable. He explained and demonstrated all aspects of the car, and was a whiz in connecting my phone with all the technological components of the car. The vehicle I traded in was eight years old and I had no idea auto technology had changed so much in eight years. I know I'll be calling him to find out how to change a feature or how to set something up. Only Gates services my vehicles. The service department always friendly, always helpful. Jobs done right the first time. Never any do-overs. Kathy and Brian have been in the service department all the years I've been going to Gates. They always explain what repairs/service was done and what future maintenance/service may be needed. Gates is a great dealership. No pressure or pushy people. They will work with you in any way possible to make you a happy customer. More

Aladdin did a great job! Nick Simmons went above and beyond. It was great experience from start to finish. Highly recommend! Nick Simmons went above and beyond. It was great experience from start to finish. Highly recommend! More

Excellent experience. Very comfortable environment, knowledgeable staff, easy financing, went above and beyond to accommodate our needs and value our time. Aladdin has tak Very comfortable environment, knowledgeable staff, easy financing, went above and beyond to accommodate our needs and value our time. Aladdin has taken extra care to make sure we're set up on MyNissan. Nick and Aladdin were wonderful! More

No pushy salespeople, easy process from start to finish. Loving my new 2025 Rogue Rock Creek! Loving my new 2025 Rogue Rock Creek! More

10/10 amazing. I worked with Emily to get in quickly! Then worked with Aladdin and he did amazing at showing me the cars I wanted. I ended up with an AMAZING vehicl I worked with Emily to get in quickly! Then worked with Aladdin and he did amazing at showing me the cars I wanted. I ended up with an AMAZING vehicle that is great for my little family. I also worked with Victoria and she was just a sweetheart and worked with my financing to help me out after maternity leave !! Scott was also so nice and understanding of me being there for awhile! More

Excellent service! Excellent employees! Great dealership hands down! I've been with Gates since 08 and have never had a bad experience. From the salespeople to the serv Excellent employees! Great dealership hands down! I've been with Gates since 08 and have never had a bad experience. From the salespeople to the service employees, everyone is polite and professional. As well as easy to talk to! More

GREAT EXPERIENCE WITH ALADDIN HE IS VERY KNOWLEDGEABE AND I WOULD RECOMMEND GATES TO FRIENDS AND FAMILY ----THANKS ALADDIN AND I WOULD RECOMMEND GATES TO FRIENDS AND FAMILY ----THANKS ALADDIN More

Great experience! !! They were friendly, truthful, and very helpful. I found the exact truck I wanted for a price way below other dealerships. They didn't try to up-sel !! They were friendly, truthful, and very helpful. I found the exact truck I wanted for a price way below other dealerships. They didn't try to up-sell me another truck, or add extra cost to the truck I bought. They were very quick with paperwork and were very hospitable. I will definitely shop here again. More

Had a really good experience with Megan, no pressure to buy very knowledgeable, am very satisfied with dealership buy very knowledgeable, am very satisfied with dealership More

First off I'm not good at writing reviews but here goes. I purchased my first new car at Gates Nissan in October of 2020. A salesman by the name of Michael Stidham showed me a few vehicles. He was knowledge I purchased my first new car at Gates Nissan in October of 2020. A salesman by the name of Michael Stidham showed me a few vehicles. He was knowledgeable and kind. Made my experience truly pleasant. I did purchase a vehicle with his help. I continued to have my vehicle serviced at the dealership. The service staff is excellent. Thank you Gerald, Andrea, Kathy and the guys in the shop. Fast forward to March of 2025. I purchased another vehicle with the help of Megan Gross. She was also knowledgeable and kind. A pleasure to deal with. Thank you Megan. And thank you Emily and Victoria. Thank you to Kim who transfers my calls. One last thing. I do wish the checkout counter was a little friendly but you never know what someone is going thru. Thank you Gates Nissan. More