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Gates Nissan - Service Center

Richmond, KY

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399 Reviews

399 Reviews of Gates Nissan - Service Center

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May 19, 2021

I had such a wonderful experience dealing with Michael and the Gates Nissan team. He was upfront and honest and helped me in my purchase as well as my trade in. I highly recommend home and the team for More

by MWcustomer1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Scott Witt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Statham
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2020

Service Dept. I've been going to Gates Nissan for 10-plus years. Purchased 2 vehicles from them and they have serviced 3 vehicles I've owned. Service always done More

by Servicefan
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2020

Kathy and crew in the service dept. are always so happy and helpful! I always feel welcome there and know I can trust them to do a great job. I won’t take my Murano anyplace else! Great job!!! More

by Keeleyg1
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2020

Great Dealership Everyone at the dealershop does a great job from the time you enter until you leave. Our first purchase at Gates was 15 years ago and we have been c More

by jhensley47
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Scott Witt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Simmons
July 02, 2020

Great place and great people that work there Great place and great people that work’s there,have always been good to me and done all they could for me, been going there for 14 years. More

by ldreffitt
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2020

Good service and friendly staff. Our family has used Gates Nissan for many years to purchase vehicles as well as service. Will continue to use them. More

by Debbie Lowry
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea
June 15, 2020

Disappointed that my battery was measuring very low on the tester but still couldn’t be replaced. It’s only 31 months old with an 84 month warranty on it. I’m still having issues off and on with getting i More

by Romeo4688
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Gates Nissan responded

Thank you for sharing your experience. We are sorry that we were not able to replace your battery at this time.

June 08, 2020

I had to take my Murano in for service at Gates Nissan Richmond Ky. Kathy was extremely helpful and very friendly. She does a great job in the service department. Thanks Gates More

by nitachall
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Gates Nissan responded

Thank you for your kind words regarding our Service Department and Kathy. We appreciate your continued support!

May 27, 2020

oil change and tire changed As always Gates Nissan is there to take care of our vehicles needs. We had our normal oil change but also we needed new tires. While they where doing More

by Chris Cobb
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea.
Jun 01, 2020 -

Gates Nissan responded

Thank you, Chris! We appreciate your continued support of our Service Department. Thank you for sharing your great experience!

May 27, 2020

Always nice and professional. Fast service department with friendly staff. Fast check out. They always let me know how my car is doing with inspection. More

by JLeet
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Gates Nissan responded

Thank you for your kind words!

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