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Gates Nissan

Richmond, KY

4.9
1,121 Reviews
At Gates Nissan we offer a complete line of New Nissan models in Lexington , along with used cars, trucks and SUV's by all manufacturers. Our sales staff will help you find that new or used car you have been searching for. For years, our financial staff has offered expert advice for those seeking a Nissan car loan or lease. Our service doesn't stop there. Our customers can come in and take advantage of our knowledgeable Nissan service technicians, and a fully-stocked inventory of Nissan car parts & accessories. Gates Nissan of Richmond is the ONLY Central Kentucky Nissan Dealership that was designed and built to Nissan Corporate specifications. Gates Nissan of Richmond proudly sells and services new and used Nissan cars, trucks & SUV's for ALL of Central Kentucky including Lexington, Danville & Nicholasville!
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4098 Atwood Drive

Richmond, KY

40475

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Showing 401 service reviews

November 04, 2025

Over a month, $2,000 later, 5 times in their shop. Still car not fixed. This place is a thief, would not recommend them at all. More

by joynettacutts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2023

Worst service department I've ever dealt with. I've owned 7 Nissans from gates and I'M DONE. They will make some kind of excuse why they can't fix your vehical or tell you there is nothing wrong w More

by Last time with Gates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021

I had such a wonderful experience dealing with Michael and the Gates Nissan team. He was upfront and honest and helped me in my purchase as well as my trade in. I highly recommend home and the team for More

by MWcustomer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Witt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Statham
July 13, 2020

Service Dept. I've been going to Gates Nissan for 10-plus years. Purchased 2 vehicles from them and they have serviced 3 vehicles I've owned. Service always done More

by Servicefan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2020

Kathy and crew in the service dept. are always so happy and helpful! I always feel welcome there and know I can trust them to do a great job. I won’t take my Murano anyplace else! Great job!!! More

by Keeleyg1
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2020

Great Dealership Everyone at the dealershop does a great job from the time you enter until you leave. Our first purchase at Gates was 15 years ago and we have been c More

by jhensley47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Witt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Simmons
July 02, 2020

Great place and great people that work there Great place and great people that work’s there,have always been good to me and done all they could for me, been going there for 14 years. More

by ldreffitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2020

Good service and friendly staff. Our family has used Gates Nissan for many years to purchase vehicles as well as service. Will continue to use them. More

by Debbie Lowry
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea
June 15, 2020

Disappointed that my battery was measuring very low on the tester but still couldn’t be replaced. It’s only 31 months old with an 84 month warranty on it. I’m still having issues off and on with getting i More

by Romeo4688
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Gates Nissan responded

Thank you for sharing your experience. We are sorry that we were not able to replace your battery at this time.

June 08, 2020

I had to take my Murano in for service at Gates Nissan Richmond Ky. Kathy was extremely helpful and very friendly. She does a great job in the service department. Thanks Gates More

by nitachall
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Gates Nissan responded

Thank you for your kind words regarding our Service Department and Kathy. We appreciate your continued support!

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