Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gates Nissan
Richmond, KY
1,092 Reviews
At Gates Nissan we offer a complete line of New Nissan models in Lexington , along with used cars, trucks and SUV's by all manufacturers. Our sales staff will help you find that new or used car you have been searching for.
For years, our financial staff has offered expert advice for those seeking a Nissan car loan or lease. Our service doesn't stop there. Our customers can come in and take advantage of our knowledgeable Nissan service technicians, and a fully-stocked inventory of Nissan car parts & accessories.
Gates Nissan of Richmond is the ONLY Central Kentucky Nissan Dealership that was designed and built to Nissan Corporate specifications.
Gates Nissan of Richmond proudly sells and services new and used Nissan cars, trucks & SUV's for ALL of Central Kentucky including Lexington, Danville & Nicholasville!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,092 reviews
January 23, 2017
Battery Issue We had a battery installed in our 2012 Maxima and had an issue with the cables becoming loose and causing the car not to start. I got the vehicle star We had a battery installed in our 2012 Maxima and had an issue with the cables becoming loose and causing the car not to start. I got the vehicle started and home and called Gates. Pamela and Kathy told me to bring the vehicle in and they would take care of the problem. Long story short they fixed the problem free of charge and cleaned the engine and the exterior of the car. Very pleased with the service at Gates Nissan. More
by JoeB
January 14, 2017
Professional customer and car care Convenient scheduling with e-mail follow up reminders. Upon arrival I asked to have my oil changed and tires rotated in addition to the work I had ori Convenient scheduling with e-mail follow up reminders. Upon arrival I asked to have my oil changed and tires rotated in addition to the work I had originally scheduled. They were happy to accommodate and completed all of the work in a very timely manner. I would definitely recommend the Gates Nissan Service Department team. More
by Jon
January 11, 2017
Bought 2017 Murano The service has been excellent for the 10 years I had my 2007 Murano and that is the most important thing to me so I bought another one. Ron Penningto The service has been excellent for the 10 years I had my 2007 Murano and that is the most important thing to me so I bought another one. Ron Pennington has been very friendly and helpful! More
by Kathy
January 07, 2017
Great experience We came in with the goal of lowering our car payment, trade two vehicles and buy two newer ones. Ali and Michael worked with us for a more than fair d We came in with the goal of lowering our car payment, trade two vehicles and buy two newer ones. Ali and Michael worked with us for a more than fair deal. We had an issue of a low tire on one vehicle and Pamela took care of us. Great buying experience More
by AMMonroe
Employees Worked With
Michael Statham, Ali Ennakoa, Pamela Thompson
January 06, 2017
Always A Great Experience Thanks again, to the folks at Gates Nissan Service Dept. Repairs and cost are detailed prior to service. Pamela is always courteous and knowledgeable. Thanks again, to the folks at Gates Nissan Service Dept. Repairs and cost are detailed prior to service. Pamela is always courteous and knowledgeable. I highly recommend Gates Nissan! More
by Cakes
Employees Worked With
Pamela Thompson
January 05, 2017
Factory Recall Service - Airbag Very well done from the time of the factory notice through advising the dealership, ordering the part, scheduling an appointment, and finally installi Very well done from the time of the factory notice through advising the dealership, ordering the part, scheduling an appointment, and finally installing the updated part for the passenger airbag. Thanks to all the staff who made this happen behind the scenes too - so well done, as always. More
by Mark Carroll
Employees Worked With
Pamela Thompson
January 04, 2017
Great service & friendly staff! I have been going to Gates Nissan for the past 7 years. I will not take my vehicle anywhere else! I am a single working mom of 2 boys and know how i I have been going to Gates Nissan for the past 7 years. I will not take my vehicle anywhere else! I am a single working mom of 2 boys and know how important it is to NOT be taken advantage of. I have found a service department and dealership that is reliable & dependable. Thank you Gates Nissan Service Department! You all are the best! More
by heather_lewis9
January 03, 2017
car purchase Ronnie Leet is truly a professional. My purchase went smooth, he kept in touch with me and handled the sale flawlessly. I would highly recommend him. Ronnie Leet is truly a professional. My purchase went smooth, he kept in touch with me and handled the sale flawlessly. I would highly recommend him. More
by George
Employees Worked With
Ronnie Leet
January 03, 2017
Great place always friendly and clean they keep you updated on your vehicle. I am so glad I bought a Nissan from Gates. I will return to this dealership aga place always friendly and clean they keep you updated on your vehicle. I am so glad I bought a Nissan from Gates. I will return to this dealership again. More
by Victoria
January 03, 2017
Above and Beyond! Gates Nissan went above and beyond to make the best of my purchase experience. They were wonderful to work with and I just can't say enough about how Gates Nissan went above and beyond to make the best of my purchase experience. They were wonderful to work with and I just can't say enough about how fantastic they were. I ??my new Rogue!!! More
by laura
