Gateway Subaru - Service Center

The Dealership is Awesome! They treat everyone with respect and kindness! They have a great guest area with Coffee Water and snacks! They welcome Pets which is Great for us tha They treat everyone with respect and kindness! They have a great guest area with Coffee Water and snacks! They welcome Pets which is Great for us that bring our Furbabies with us! More

As always, outstanding service by the entire Service Dept. managed by Kris Parker. A terrific, congenial, and professional person in charge of numerous people. The girls up front Faith, Marie, and Kay Dept. managed by Kris Parker. A terrific, congenial, and professional person in charge of numerous people. The girls up front Faith, Marie, and Kayla are extremely helpful, are happy to be dealing with the public, assisting those of us older customers with moving items from our cars to loaners or to just carry items inside as we work on tasks in their great waiting areas. I can't say enough about the service mechanics. They are always welcoming and utilize terrific manners. Thank you to Ryan Dryden, Ryan Nauman, Kenny Webster, Kenny Fludd, Tyler, Jay, Nate, Patrick, Jackson, and Josh. I hope that I did not leave out anyone. They never make me feel dumb when I ask a question or don't understand how to work something in my vehicle. I enjoy taking them treats and they make it a point to thank me in person. This is my third Subaru Outback. My salesperson was Joe Kostecki from WV and he is knowledgeable, not pushy and a joy to work with. A huge thank you to Kris Parker and his entire team for making taking your car in to be serviced a treat. By the way, there are always coffees, teas and waters available and snacks. The ladies room is pristine. Every employee I have encountered in the last ten years has been an asset to the Gateway Subaru Company. Looking forward to buying my next Subaru in the not so distant future. More

Friendly experience, Kayla was very helpful and answered all my questions pertaining to my service visit. Thank you all my questions pertaining to my service visit. Thank you More

Friendly experience in service, Kayla was professional and answered all my questions when asked, thank you. and answered all my questions when asked, thank you. More

Dead battery twice in one week. Refused to replace the battery the first time which should have been done. Refused to replace the battery the first time which should have been done. More

Always friendly and clean. It is easy to get an appointment and the car is done in a timely fashion. It is easy to get an appointment and the car is done in a timely fashion. More

Follow up from previous service (maintenance, wheel alignment). Also had to replace the front brake pads and have the rotors turned. By the time I got home (52 miles away), there was a rubbing sound co alignment). Also had to replace the front brake pads and have the rotors turned. By the time I got home (52 miles away), there was a rubbing sound coming from the left front of the vehicle. Subsequently, had to return to the dealership. Adjusted backing plates on rotors. Found normal noise in morning due to condensation that may be rubbing rotors. not sure that the rotors would still have condensation on them after driving 52 miles to the dealership for a 1:15 appointment. No charge assessed. More

Polite and professional. I was in and out in no time. My car was taken care of and even got a free car wash afterwards. Love the crew here. I was in and out in no time. My car was taken care of and even got a free car wash afterwards. Love the crew here. More

They are helpful and take time to listen. I don’t mind waiting because the lounge area is comfortable. I don’t mind waiting because the lounge area is comfortable. More