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43 Reviews of Gateway Subaru - Service Center
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November 09, 2023
Not very happy with customer service at the Gateway dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back orde dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back order for 8 months and possibly wasn’t going to be available at all. A few days later another dealership had it in a week. Also the Gateway service rep disappeared when I had questions about a window that didn’t stay closed that Gateway simply cleaned the gasket- nope, that was tried before by another dealership and a local independent mechanic without success. The dealership that got the module correctly identified the problem & replaced the gasket instead. Problems corrected. I can’t recommend Gateway More
by Susan
Employees Worked With
September 13, 2023
The staff are very welcoming and quick to speak to you. The work and customer areas are clean and well cared for. The work and customer areas are clean and well cared for. More
by pastorrich
September 06, 2023
Always great service. Pleasant efficient .Proffessional. Bought the service package when we leased our Ascent. Best idea ever. Pleasant efficient .Proffessional. Bought the service package when we leased our Ascent. Best idea ever. More
by debbiepfaff52
August 28, 2023
The entire staff at Gateway Subaru have been extremely helpful, professional, and friendly. I have never had this positive an experience at a car dealership and service center in the past. helpful, professional, and friendly. I have never had this positive an experience at a car dealership and service center in the past. More
by Mededitor
July 11, 2023
Very knowledgeble service writers who go out of there way to satisfy their customers. Service manager very knowledgeable and answers all concerns. A caring and considerate Service Manager. A great crew to satisfy their customers. Service manager very knowledgeable and answers all concerns. A caring and considerate Service Manager. A great crew More
by bobrose1
Employees Worked With
Kris Parker Svc Mgr. The best
July 04, 2023
The best car dealership I have ever used. No pressure they just wanted to know that all my questions were answered and my needs were met No pressure they just wanted to know that all my questions were answered and my needs were met More
by dtcretty
March 14, 2023
I use Gateway for all my service needs. They are very organized & I’m never disappointed with the work they do. They are very organized & I’m never disappointed with the work they do. More
by jagrim
Employees Worked With
March 06, 2023
I showed about 20mins early for my appointment, walked into the service desk and was met by a smiling woman, who took my keys and asked if I would be waiting for the vehicle, and I replied "yes". She poi into the service desk and was met by a smiling woman, who took my keys and asked if I would be waiting for the vehicle, and I replied "yes". She pointed towards a set of doors and said have a seat, we will call you. Approximately an hour later, the same woman came out, and told me my vehicle was ready. Seemed to be a clean squared away shop. Service folks were friendly. More
by RC
Employees Worked With
Service agent, no name given.
February 27, 2023
always helpful and complete the service timely the initial sales transaction was very professional and acceptable initial sales transaction was very professional and acceptable More
by arthensh
Employees Worked With
