Gatorland Toyota - Service Center

The service was fast and He helped me with some pricing of other services my Husband will need soon He also talked to me about tires for my husbands truck Very nice young man. of other services my Husband will need soon He also talked to me about tires for my husbands truck Very nice young man. More

Scheduling was easy and online, check in was quick, courtesy drop off was prompt and efficient. There is only one thing I would recommend. You should offer to wash and detail the customers car. This do courtesy drop off was prompt and efficient. There is only one thing I would recommend. You should offer to wash and detail the customers car. This doesn't have to be complementary service, but I would have taken advantage of it if it wasn't too pricey. Another service that I would pay for is an offer to bring my car back to me or pick it up for service. I would pay at least another $10-$15 for this type of service. Otherwise quality all the way around. Patrick More

Thank you Shad, you are always top notch. I appreciate your professionalism and your personal interest in making sure my auto is well taken care of. Gatorland is lucky to have you on their team! your professionalism and your personal interest in making sure my auto is well taken care of. Gatorland is lucky to have you on their team! More

I have owned my Highlander for 4 years and have 100,000 I have owned my Highlander for 4 years and have 100,000 miles on the vehicle. I have used Gatorland Toyota Scion for all scheduled service maint I have owned my Highlander for 4 years and have 100,000 miles on the vehicle. I have used Gatorland Toyota Scion for all scheduled service maintenance and have never had a problem or been suggested to do something I felt uncomfortable with. The have all the records available and have notified me as to recalls on parts. They have reminded me more than once when the part has come in; but I have not (too busy or too sick to remember). I have not always had an appointment and am usually in and out in a reasonable amount time (as car service goes). I will continue to take my vehicle to Gatorland Toyota Scion and because my vehicle is in great shape plan on passing it down to my son when he is ready for his first vehicle (2 or 3 years down the road). I am that confident in the vehicle and the service of it. Finally, I know when I pull in if Gene is there he recognizes me and greets me with a smile and a comfortable how are you doing today. I can also count on him to tell me what my wait will be like, Thank you Gene. Traci D. High Springs, Florida More

(Note: My rating is strictly for auto repairs and services - never bought a car from here) If I could give them a 0 I would. Almost every time I have taken my vehicle to Gatorland Toyota there has services - never bought a car from here) If I could give them a 0 I would. Almost every time I have taken my vehicle to Gatorland Toyota there has been an issue. Getting the service manager involved doesn't help much either. He doesn't ever return phonecalls or do what is promised. I waited WEEKS for him to get a chip to update the out-of-date navigation system they installed in my car. Might I add this was the second system change they had already done. I had to contact Regional Toyota to have my issues addressed. Thank you Kirby! Now that I no longer get free service I don't think I will ever take my car back. I took it once to get serviced and told them I wanted it washed. I was called and told my vehicle was ready and it was not washed. I was promised that the next time I brought it back the wash would be free. Not to my surprise the next time I took it back and even told the general manager I wanted it washed, it was not washed! They offered to run it through their "quick" wash, the cheap one which is not what I wanted. I was already late for work and so fed up that I said I'd take it somewhere else. The service manager told me not to kill anyone. Not ever going back to that mess! Unfortunately it is the only one near my home but I am willing to drive farther for good service! More

I have always recieved good service at Gatorland. This time I was only there because my tire pressure light was on and it turned out I had a nail in a tire and required a patch. I'm not sure what sys time I was only there because my tire pressure light was on and it turned out I had a nail in a tire and required a patch. I'm not sure what system they use to send service reminders but a day or two after my 30k service I recieved a reminder that my 35k service was due. The service reminder shoud be updated after a major service. Also, the monthly calls at the end of the month, letters or both saying would i like a lower interest rate are very annoying. It is like a bait and switch scam since it isn't offering lower interest rate on my current vehicle but wanting to get me into a new vehicle. I have repeatedly asked to have my name removed from the phone and mailing list but the calls and letters keep coming to the point where I plan to report it. I have said I only want to hear anything regarding service. i have said that if and when I want to purchase a new Toyota that I will and have a specific salesman I will use. The monthly calls border on harassment, The service department is great but the monthly calls and letters trying to get me to buy a new car have to stop. Thank you. More

Bryan was very courteous and helpful when we had our car serviced at Toyota. Although I called quite often, he was always very responsive and kept me up to date when parts would arrive and how soon it woul serviced at Toyota. Although I called quite often, he was always very responsive and kept me up to date when parts would arrive and how soon it would take to get the car fixed. When a second family Toyota had problems, he was able to quickly get the car fixed knowing we already had a car in the shop. Not least, when he noticed that our car needed 4 new tires, he gave me an estimate of how much it would cost to replace without a hard sell. When I had a few unexpected few hours during my work hours, he was quick to answer my questions about which tires were best for the car, and then arranged to have the tires replaced the same day. Because of Bryan, I plan to bring my business back to Gatorland Toyota. More

Brought the Sienna for warranty work, Chris called and told me that there was another warranty item that they fixed, the car was done in less than two hours as promised. There were also several other item told me that there was another warranty item that they fixed, the car was done in less than two hours as promised. There were also several other items she pointed out to me needing attention in the near future. More

I had to bring my new car (less than 3400 miles) in because I had gotten a nail in one of my tires. Everything was great. Gene Hall (who I always ask for when I come in) was friendly, efficient, and because I had gotten a nail in one of my tires. Everything was great. Gene Hall (who I always ask for when I come in) was friendly, efficient, and made me feel like a valued customer. I noticed that the other Service Technicians were idle while customers asking for Gene were stacked up. I watched how he dealt with other customers and my opinion of him only got better. He insured I was kept aware of everything that was happening and the entire appointment took much less time than I had anticipated. More

I took my 2005 Avalon in for service and when the repairs were done and I got my car back there were some issues. I went to Chris Sumerlin about the problem and she had an attitude right away, saying it was were done and I got my car back there were some issues. I went to Chris Sumerlin about the problem and she had an attitude right away, saying it was noted on the service report, but the BIG PROBLEM was she NEVER informed me of the problem. I then talked with the Service Manager- Robert Hurlbert and all he could do was to try and cover there lies and make the problem go away meaning ME! I will never recommend this DEALER for anything, they LIE and then they cover up there lies by trying to make it sound like the customer was WRONG!! This problem could have been handled much better if they would have just said they made a mistake and fixed the problem right away. Instead they avoid returning calls and trying to make this issue right with the customer- ME!! More