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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,713 Reviews
Call Service Center (352) 224-3400

2,713 Reviews of Gatorland Toyota - Service Center

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May 27, 2023

They were fast, responsive. It was a little loud and uncomfortable in the waiting room for “2 hours. I would like them to provide a van to take people somewhere to avoid just si More

by KAREN.RIDENOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Report | Print
May 30, 2023 -

Gatorland Toyota responded

Thank you for sharing your feedback about our fast and responsive service. We apologize for any discomfort you may have experienced during your two-hour wait. We understand that waiting for an extended period can be inconvenient. We want to assure you that we already offer an Uber service. This means that while your car is being serviced, we can arrange for an Uber ride to take you to your desired destination and then bring you back to our dealership when your service is complete. We hope this service provides you with a more convenient and comfortable experience during your wait. We appreciate your feedback and thank you for choosing our services. If there's anything else we can do to further enhance your experience, please let us know.

May 27, 2023

Why does it take 2. 75 hours to change oil when one has an appointment? Why does your employee tell me they are going wash the car and then not? it is not nice to lie to More

by Navb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Report | Print
May 26, 2023

Excellent service, totally recommend. They received my car and took care of it the same day. Ariana Jordan was super helpful in the service department. More

by Edwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariana Jordan
Report | Print
May 30, 2023 -

Gatorland Toyota responded

Thank you for your positive feedback! We're thrilled you received excellent service and had a great experience with Ariana in our service department. Your recommendation means a lot to us, and we appreciate your kind words. Thank you for choosing our services, and we look forward to serving you again soon!

May 26, 2023

Very good, but I don't have time to write a bunch of stuff. Take this requirement off your survey. Also, I didn't rate your Internet guy because he was not talked to. More

by ronthornton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
Report | Print
May 30, 2023 -

Gatorland Toyota responded

Thank you for your feedback and for choosing Gatorland Toyota. Thank you again for your input, and we value your continued support.

May 26, 2023

Arnaldo and the dealership are both very good but I was not pleased with it taking 2 hours to patch a tire. More

by RBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
Report | Print
May 30, 2023 -

Gatorland Toyota responded

Thank you for your feedback regarding Arnaldo and our dealership. We appreciate your kind words about our service. However, we apologize for any inconvenience caused by the wait time to patch your tire. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our dealership, and we hope to serve you better in the future.

May 26, 2023

Nancy Voss was our Service Advisor she is very Knowledgeable and a Outstanding Service Adviser.. Highly Recommend Gatorland Toyota.. More

by Retnavycook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Report | Print
May 30, 2023 -

Gatorland Toyota responded

Thank you for your positive feedback about Nancy, our Service Advisor. We're thrilled she provided you with knowledgeable and outstanding service. Your recommendation means a lot to us, and we appreciate your kind words. At Gatorland Toyota, we strive to provide exceptional service to all our customers, and it's great to know that Nancy delivered on that promise. We value her expertise and dedication to ensuring a positive service experience. Thank you for choosing Gatorland Toyota, and we look forward to serving you again in the future with the same level of excellence.

May 26, 2023

Arnaldo was very welcoming and helpful. This was our second service appt and service is excellent! Arnaldo was very knowledgeable of our 4Runner and explained several questions we More

by MARIEHANNAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
Report | Print
May 30, 2023 -

Gatorland Toyota responded

Thank you for your positive feedback about Arnaldo! We're thrilled he provided you with a welcoming and helpful experience during your second service appointment. We're delighted that Arnaldo was able to address your questions and provide you with the information you needed. We're fortunate to have Arnaldo on our team, and we'll pass along your compliments to him. Thank you for choosing our services, and we value your continued support!

May 26, 2023

My coordinator did a great job because the car didn’t get fixed the first time and when another repair was needed she was able to work out a plan for subsequent repair that wasn’t as costly as it could’ve be More

by gvlcoopers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariana Jordan
Report | Print
May 30, 2023 -

Gatorland Toyota responded

Thank you for your feedback! We apologize for any inconvenience caused by the initial repair not being successful. We're pleased that our advisor worked out a plan for the subsequent repair that helped reduce the overall cost. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. Thank you for choosing our services!

May 26, 2023

The service of my car was great, as with any dealership that I have used for service. I liked that they included a courtesy car wash as well. I will be returning when my service is due again and on my othe More

by waterwj58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariana Jordan
Report | Print
May 30, 2023 -

Gatorland Toyota responded

Thank you for your positive feedback about the service of your car! We're delighted you had a great experience with us and that the service met your expectations. We're also pleased you appreciated the courtesy car wash. It's our way of going the extra mile to ensure your satisfaction. We look forward to serving you again when your service is due and with your other Toyota. Thank you for choosing us, and we value your continued support!

May 25, 2023

I came to the Dealership without an appt for an oil change. From start to finish I was treated with courtesy and respect. My Service Advisor was great! He had eye contact, smiled whlie assisting me an More

by broderseni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Valentine
Report | Print
May 25, 2023 -

Gatorland Toyota responded

Thank you for sharing your wonderful experience with us! We are happy your visit to our dealership for an oil change was relaxing and positive. It's great to hear that your Service Advisor went above and beyond to ensure your satisfaction. Thank you for choosing Toyota, and we appreciate your feedback. We look forward to serving you again and providing you with the same level of exceptional service.

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