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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,713 Reviews

2,713 Reviews of Gatorland Toyota - Service Center

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May 03, 2023

Great handling of an unexpected energy. They took me right away and resolved the issue quickly. It was a pleasure dealing with Ms. Jordan, the service manager I spoke with. More

by fordpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariana Jordan
May 04, 2023 -

Gatorland Toyota responded

Thank you for your positive review! We're delighted to hear that our team handled the unexpected issue with efficiency and resolved it quickly. We take great pride in having a dedicated and capable team, and we'll be sure to pass along your kind words to Ariana. Thank you for choosing our services, and we look forward to assisting you with any future needs you may have.

May 02, 2023

Too long for an oil change over 2 hours with an appointment. Disappointed they could match a coupon of another Toyota dealership. More

by rrosadogidic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Valentine
May 01, 2023

First time getting an oil change at Gatorland. Will not be back. $80 is ridiculous! More

by ashealy513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Bess
May 01, 2023

Fast. Thorough. Informative. Job well done. No complaints. I am very grateful for Gatorland Toyota! More

by ANDYF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
May 01, 2023 -

Gatorland Toyota responded

Thank you so much for your kind words and positive feedback. We're thrilled you had a fast, thorough, and informative experience with us. We appreciate your gratitude and trust in Gatorland Toyota. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again.

April 30, 2023

Brian Bess is the best service person I have ever worked with and I am old! More

by Doeyperson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bess
May 01, 2023 -

Gatorland Toyota responded

Thank you for sharing your great feedback with us! We're glad Brian has provided you with exceptional service and that you consider him the best service person you have ever worked with. It's always rewarding to receive such high praise from our valued customers. We'll pass on your kind words to Brian and acknowledge his dedication and commitment to providing excellent service. We appreciate your continued support and trust in our services. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for being a valued customer!

April 30, 2023

The service department. is well run, efficient, and good to work with. Nancy is especially good to work with. More

by BJMISENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
May 01, 2023 -

Gatorland Toyota responded

Thank you for your kind words and positive feedback about our service department. We're delighted you found it to be well-run, efficient, and a pleasure to work with. We also appreciate your specific mention of Nancy. She is an exceptional member of our team, and we're thrilled to hear that she provided you with excellent service. We'll pass on your compliments to her, as it's always rewarding to recognize the hard work and dedication of our staff. Thank you for choosing our service department for your automotive needs, and we look forward to continuing to provide you with top-notch service in the future. If you ever need any assistance, please don't hesitate to reach out.

April 30, 2023

I'm hopeful the repairs will get my sons car working good. I'm very happy with the customer service I received including the videos. More

by chirotrax97@aol.com
Recommend Dealer
Yes
Employees Worked With
Ariana Jordan
May 01, 2023 -

Gatorland Toyota responded

We're thrilled to hear that you're very happy with the customer service you received, including the videos. We believe in transparency and keeping our customers informed throughout the repair process, and our video updates are one way we strive to achieve that. Rest assured that our team is dedicated to diagnosing and resolving the issues with your son's car promptly and efficiently. If there's anything else we can do to assist you or if you have any questions or concerns, please don't hesitate to let us know. Thank you for choosing us for your automotive needs. We genuinely appreciate your business and trust in our services.

April 30, 2023

Brian took really good care of me and my car. I trust his opinion on my car More

by GRANTBUCK22
Recommend Dealer
Yes
Employees Worked With
Brian Bess, Brian Bess
May 01, 2023 -

Gatorland Toyota responded

Thank you for sharing your positive feedback about Brian and your experience with us. We're delighted Brian took good care of you and your car. We'll pass on your kind words to Brian, as recognition of his exceptional service is always appreciated. Thank you for choosing us for your automotive needs!

April 30, 2023

Brian is ALWAYS so courteous and professional. He makes you feel comfortable even when he has to deliver news about unexpected repairs. He is an asset to Gatorland Toyota. More

by Mbdharre
Recommend Dealer
Yes
Employees Worked With
Brian Bess, Brian Bess
Apr 30, 2023 -

Mbdharre responded

I have always been very pleased with the service I have received at Gatorland Toyota. In addition, the customer service has been exceptional!

April 30, 2023

hi 5 Service was fast and friendly. The video was helpful and Arnaldo kept me well informed. More

by JHorvath
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella, Arnaldo Mella
May 01, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your positive experience with us. We're delighted to hear that our service was fast and friendly and that the video helped you understand the progress of your vehicle's service. Arnaldo is a valued team member, and we're thrilled that he kept you well-informed throughout the process. We believe in open communication with our customers, and it's great to hear that Arnaldo's efforts contributed to your satisfaction. We appreciate your business and the trust you've placed in us. Please don't hesitate to reach out if there's anything else we can do for you. We look forward to serving you again in the future.

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