Gaudin Ford

I was involved in an accident and was able to request where my car went so I asked for it to be taken the Gaudin Ford, as I had work done there previously and it turned out well. Unfortunately this time where my car went so I asked for it to be taken the Gaudin Ford, as I had work done there previously and it turned out well. Unfortunately this time was not the case, after having been told that the hood for my car was on back order I would be able to get a hood for a higher package (GT) instead of the one that came with my car, so I agreed that doing so would be acceptable. Unfortunately after trying to order that hood, I can only assume it wasn't available either. I got calls along the way, a hood for a 2011 is not available, nor 2012, nor 2008, etc. Eventually in turned in to my car being in the shop for 42 days, all held up because of a hood. I finally got a call before Thanksgiving from Chris Duell that my car was available to be picked up and I could come get it any time I'd like. The same day I received another call from Chris and a voice mail stating that the car is ready to be picked up but, they haven't received a guarantee of payment from the Insurance company so they cannot release my car. I called Chris back and asked him what was going on, he told me again that he could not release the car and that he would get back to me if he heard anything back from the Insurance company. That was on Tuesday, I still had not heard back from him by the following Monday, so I called Gaudin myself and they said my car was available since last week and I should have picked it up then, to which I told them I received a voice mail the previous Tuesday that my car was ready but that I could not come pick it up. Chris said that he never had that conversation with me and I told him that I still had the voice mail on my phone of him stating that. I finally went to pick up my car, on the 42nd day of it being in the body shop and went to return my rental car, and they told me that since the body shop said my car was done a week before, I would have to pay the difference in the rental period (1 week). I called the insurance company, played them the voice mail of Chris stating the car was available but I couldn't pick it up and they eventually paid for it. I was at that point, very, very tired of dealing with Chris and Gaudin ford, but when I took my car out the next weekend, my hood wasn't aligned properly, so I had to drive the 40+ miles from my house to Gaudin Ford for them to fix that again, very irritating considering they had the car for 42 days, you'd think they'd be able to get it right in that period of time. After driving my car for less than 300 miles since the work was done, the Mustang emblem on the grill fell off, I called back again to state that more problems happened, Chris said "Those things fall off all the time, come in and we'll give you a new one." So now I have to drive another 40+ miles from my house back to Gaudin to get another emblem placed on my car. I am very tired of dealing with Gaudin, and Chris and will not be returning to Gaudin Ford fo anything. More

Working with John and Pat was such a positive experience and they took the "Drama and Trauma" out of buying a new car. These gentlemen could not have been more cordial or forthwright in their manner. There and they took the "Drama and Trauma" out of buying a new car. These gentlemen could not have been more cordial or forthwright in their manner. There was no hard sell or pressure. We agreed on a model and when it was not readily available they suggested ordering the car made to our spec. We were made well aware of the lead time necessary, and that worked for us, so we intiated the deal. The catch was that the car was to have been available at Christmas and we had plans to be out of town for an extended period of time. John assured us the car would be waiting for us and they would not sell it to someone else! The car arrived and we took delivery in January. The entire process was so positive that I wish we needed to buy another car! More

Ramiro Alvarez was the best car salesman I have ever worked with. I never felt pushed, and he respected what I wanted. He made the experience feel like I was working with one of my friends. He was hones worked with. I never felt pushed, and he respected what I wanted. He made the experience feel like I was working with one of my friends. He was honest and open. And he was very informative also. Thank you Ramiro. More

Our brakes went totally out and they got us on the road as soon as they could. Thank you very much! The valet staff at the Wynn recommended Gaudin. as soon as they could. Thank you very much! The valet staff at the Wynn recommended Gaudin. More

chris provided good informations and taking care of me from start to finish of services, everybody else was friendly and informative, took bit longer to get the services done probably because the holiday from start to finish of services, everybody else was friendly and informative, took bit longer to get the services done probably because the holiday seasons. More

Gaudin Ford and the folks I dealt with were the best. I compliment them on their friendly & honest service. They were not at all pushy and were very patient with me while I picked out a new vehicle. I compliment them on their friendly & honest service. They were not at all pushy and were very patient with me while I picked out a new vehicle. I have already recommended them to others and will continue to do so. I give them a perfect score because of the way I was treated. Above board, professional and just plain nice. Their dealership is beautiful and the customer service is tops. Bottom line: They are great and so is my 2013 Ford Fiesta! Thank you. Sharon Sheppard Pahrump, NV More

Best experience ever!!!!!!!! Super happy with the service Ramiro was very professional and knowledgeable and guide me through my purchase follow up after to ensure everything was ok. That to my was b service Ramiro was very professional and knowledgeable and guide me through my purchase follow up after to ensure everything was ok. That to my was best costumer service I ever had!!! Definitely be back :) More

I have bought my % mustangs in a row from Steve O over at team ford because he is a family friend. My wife and I moved to a new home by your new Gaudin dealership on rainbow. Therefore we wanted to try you a team ford because he is a family friend. My wife and I moved to a new home by your new Gaudin dealership on rainbow. Therefore we wanted to try you all out because it was so close. I had my brakes changed by you and an oil change.. We are very happy with the service and my salesman was awesome! Mike preus More

Tonight we went to Gaudin Ford and bought a new F150 we were so pleased with the service we received From Ramiro Alvarez he has great customer service skills made us feel at home, he gave us very valuable were so pleased with the service we received From Ramiro Alvarez he has great customer service skills made us feel at home, he gave us very valuable information which made us choose the right truck for our family i would definitely recommend Ramiro and Gaudin Ford great company. More

Thanks for the great service! Was a pleasure with you guys..the team is ALWAYS wonderful here. But why is this survey making me use 25 words when just saying you guys rock covers it?! :) guys..the team is ALWAYS wonderful here. But why is this survey making me use 25 words when just saying you guys rock covers it?! :) More