Gaudin Ford - Service Center

Dropped off my 2021 F-150 limited with a laundry list of small items that needed to be addressed as well as a 30k mile service. Took over a week to get it back and when I did the components around the rear small items that needed to be addressed as well as a 30k mile service. Took over a week to get it back and when I did the components around the rear view mirror and the cap that enclosed that area were sitting in my passenger seat, while the wiring from multiple sensors was dangling out from behind the mirror. They said that it spontaneously fell while it was parked and that I needed to buy a new windshield for like $1650 and it wasn’t under warranty. I have never once seen those things fall or be loose. I have tried calling and left 3 messages for a service manager to call me back so we can discuss and I have yet to hear back. The service advisor was helpful, responsive and pleasant while my truck was under repair but the final result was less than acceptable. More

Purchased my Escape at Gaudin. They delivered my vehicle to me in the dark. They closed the doors and lights out, everyone left except for the salesperson. I returned to have it They delivered my vehicle to me in the dark. They closed the doors and lights out, everyone left except for the salesperson. I returned to have it detailed and they didn't have time. I'm supposed to be a VIP but that's just a scam. I purchased a warranty and they wouldn't honor it. I swore I would never go there again. Now, the bolts to the plate under my vehicle have fallen out. Went to two other Ford dealerships and they wouldn't fix it. Went to Gaudin and just terrible customer service, especially when I'm supposed to be a VIP. Sad that they don't have empathy, even human kindness to help. Too bad they couldn't take less than 5 min to just put new bolts in. Frustrating to even keep talking about it. More

Last year my husband objected to $200 of tests when all the service department had to do was check the battery first, which was the problem. After not receiving any recourse, he wrote a poor review. Gaudi the service department had to do was check the battery first, which was the problem. After not receiving any recourse, he wrote a poor review. Gaudin Ford offered to refund the $200, if he would change the review, which he did. But he never received the $200 even after multiple phone calls and more promises. Gaudin Ford has lost a customer and received another bad review. I believe the service department gets good reviews as long as you agree with everything they do, once you don’t, they won’t work with you to rectify the situation. More

My issues are with trying to obtain service from the service department at Gaudin Ford. The way they do things is very customer unfriendly and very different from many other dealers. You cannot sche service department at Gaudin Ford. The way they do things is very customer unfriendly and very different from many other dealers. You cannot schedule an appointment online. Every other dealer I've gone to except this one allows you to schedule an appointment online. Gaudin Ford doesn't. It is walk-in, first-come, first served. They have two types of service, one labeled "oil change/quick lane" and the other "service". Contrary to what one would think, "oil change/quick lane" is for anything that doesn't require a diagnostic service. I feel this terminology is confusing, but that's the least of my concerns. There are two lanes, one for each type of service. You choose the lane based on the service you need. Unfortunately, the lane designation is painted on the ground, hidden from view when cars are waiting in the lane. You would think they would use labeled traffic cones or overhead signs which would always be visible (something that other dealers have done for years), but apparently nobody at Gaudin Ford has thought of that yet. Gaudin Ford does not have greeters. At every other dealer except this one, a service greeter will meet you at your car while you are waiting in line, take down your information and inform your service writer that you are here. This is a nice personal touch and reassures the customer that they are being looked after. I guess since Gaudin Ford doesn't take appointments, they have no need to do this. If you got into the wrong lane (see above), you're out of luck. When I got in line, the car ahead of me either didn't know they were supposed to drive forward into the building or was having problems with their car. Nobody from Gaudin Ford came out to investigate. I gave up and decided to try getting service at another dealer. I feel like Gaudin Ford is way behind other dealers when it comes to valuing customers and making sure they have a positive experience. More

If I could give a lower then 1 star I would. Terrible customer service. They could care less about their customers. I would never recommend Gaudin Ford. Never have we received such terrible Terrible customer service. They could care less about their customers. I would never recommend Gaudin Ford. Never have we received such terrible service. More

Sold us a bumper to bumper warranty and won’t cover the part. Is trying to charge us 800 to fix it. part. Is trying to charge us 800 to fix it. More