Gaudin Ford - Service Center

poor service Every time I bring my 2017 Mustang Gt with performance package in for service they ruin the drain plug. It seems they use an impact wrench on the drai Every time I bring my 2017 Mustang Gt with performance package in for service they ruin the drain plug. It seems they use an impact wrench on the drain plug. I have replaced two of them so far. I have mentioned this to service advisor but it keeps happening. I will bring it for next service since I have paid for the service contract but DO NOT want them to change the oil. I would like to be refunded for the 2 new drain plugs I have purchased. Thank you, John Costanza More

truly terrible Sorry, but this place is truly the worst service ever. Every time I've had an appointment I find out hours (or even DAYS) later that they haven't even Sorry, but this place is truly the worst service ever. Every time I've had an appointment I find out hours (or even DAYS) later that they haven't even looked at the car yet. What is the purpose of having an appointment then? Dropped my car off at 8:30 am for a recall. Called at 1pm. Was informed that they do follow up calls after lunch. Told them I needed my car by 4 and the recall paper said it should take "less than half a day" and that I hadn't expected them to take this long to not even look at it yet. They responded by saying the mechanics were also at lunch but if its not done by 4 they'll have it ready for pickup without doing the work. OK, thanks for nothing. More

I have been a Ford Owner now for 40years. 30 of those years have been with Gaudin Ford. I currently own 5 Ford’s in my Fleet, can’t get the kids off the payroll 🙄. I Love my Ford’s but it’s the P years have been with Gaudin Ford. I currently own 5 Ford’s in my Fleet, can’t get the kids off the payroll 🙄. I Love my Ford’s but it’s the PEOPLE in the Service Department that keep me from buying anything else. I can get a good price on a car/truck anywhere. Finding Honest, Trustworthy people that treat you like family is impossible to find. I value Lisa Contreras and her team so much that we bring my daughters Dodge Challenger here for service (has to be one in every family 🙄😂) I know that the work will Always be done right and if there are any issues they all work diligently to resolve it. I haven’t taken any of my cars anyplace else for 30 years and will continue my relationship with Gaudin Service as long as they keep these Great People on their Team. There are many options available for car sales and service. I work extremely hard for what little money I have and I only give it to People who earned my trust and respect. Great Job Gaudin Service Department, keep up the Fantastic Service I have received for 30 years 🙏 More

Worst Service Shop Ever I would not recommend the service shop at Gaudin Ford to my worst enemy. The dreadful / possibly corrupt customer service starts at the top with the I would not recommend the service shop at Gaudin Ford to my worst enemy. The dreadful / possibly corrupt customer service starts at the top with the service manager, Lisa Contreras. After one quick conversation with her (after waiting two hours), I understood completely how she has fostered a culture of money first; customer last. When promised nothing would be done to my car for several days, I called for a tow to get reasonable timeliness of service elsewhere. Unbeknownst to me, this disaster of a service shop then allegedly conducted a "diagnosis" without moving my car and refused to let me take my car, holding it hostage with an insane diagnosis fee. Worse yet, the estimate for my car repair was three times the cost that other shops provided and I was told it would take at least a month to complete a 4-8 hour job. When given an opportunity to resolve this obvious mess, Lisa not only lacked empathy for my situation, but she was threatening and demeaning in her approach, clearly treating me as less than a customer and making every effort to swindle and then quickly get rid of me. As for the staff below her: one only has to consider that if she made it to the top of the office pyramid, those left in her wake must have been even more atrocious. In my experience with them, this was absolutely the case, too. I would much rather walk for transportation before I would ever consider the Gaudin Ford service shop. I would probably have to walk anyway if this cesspool actually worked on my vehicle. More

DO NOT GO TO GAUDIN FORD If I could give 0 stars I would but this is the only way it would let me leave review. So our car is a 2014 ford focus it just hit 80,000 miles on If I could give 0 stars I would but this is the only way it would let me leave review. So our car is a 2014 ford focus it just hit 80,000 miles on it. We have had the clutch replaced 3 times, in 2017 it was replaced 2 times once in March and again in November. Each time Gaudin ford said that it's normal for the clutches to be replaced when they come out with a better model /upgraded clutch model. Not to mention ever since we got the car it had 30 miles on it and from the get go it was shuddering gears between 1st and 2nd gear. They said o no that's normal it's a "duel clutch transmission " basically saying it's just like driving a manual transmission without having to shift gears..... excuse me I may not know that much about driving a manual vehicle but I do know that shifting does not feel like that. So then I get a letter in the mail around December 2017 stating that ford Corp has a class action lawsuit pending right now for faulty transmissions put into 2011-2016 Ford focus and fiestas. And our car was part of this lawsuit since the Vin number matched their records. Funny how we get notified about his after we have the clutch and tcm replaced 3x. And now it needs to be replaced again !! So me and my husband have been getting tossed around from Gaudin ford to ford Corp and back to territory manager for Gaudin ford. Carlo form ford Corporate basically pawned us off on to the territory manager Matt here in Las Vegas. The territory manager took about two weeks to review paper that was already available. (Keep in mind I made calls myself every day and got more answers from our rep Serena who actually took the time to help us get the process started) and Matt stated he had made calls to contact Serena and I call and find out he didn't call at all until after I had already stated I spoke to her already and she was by her phone. He began to get defensive saying that he is working the case and for me not to handle anything... (controlling much) He said he had to get the estimates back from Gaudin ford to see if they can either buy back my vehicle or help me cover the total cost to replace the clutch for the 4th time. In summary ford will not buy back our vehicle, however they were gracious enough to offer us a 50% off our mechanical issues ($1,000+) The clutch has been replaced 3 going on 4 times because the transmission provided is xxxx. And we have evidence of this other wise there would be no lawsuit against them right now. So ford basically said. "Sorry we xxxxed up on our car, we will give you a discount on fixing our xxxx up." We where then advised to seek legal counsel with the legal rep whom is currently handling the national lawsuit for ford transmissions. So I'm stuck with either a bill or an unsafe car until there is a settlement which isn't set to take place until December 2019..... I think it's worth noting that the settlement will pay out just enough to cover the cost I was originally charged to fix my xxxxing clutch. Lol So I leave this for whoever is thinking about purchasing a car from Gaudin ford. DON'T DO IT GO SOMEWHERE ELSE BELIEVE ME THEY DO NOT CARE ABOUT YOUR SAFETY .THEY DO NOT CARE ABOUT THE FAULTY TRANSMISSIONS....THEY ONLY CARE ABOUT GETTING THE SALE AND THAT'S IT!!! YOUR NOTHING BUT A PAYCHECK TO THEM...... To Serina Betts (the only person who actually tried to help us )you are amazing. You where the most proactive person we have met at gaudin. I wish there where more of you! Thank you More

emergency service My Ford Escape 2018 made loud noises in reverse and I called Gaudin Ford and they immediately took me in, gave me a loaner., and fixed problem. Josh C My Ford Escape 2018 made loud noises in reverse and I called Gaudin Ford and they immediately took me in, gave me a loaner., and fixed problem. Josh Cleveland followed through More