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Gene Messer Ford of Amarillo
Amarillo, TX
647 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 647 reviews
May 03, 2025
Wow, mobile service for my recall? That was amazing! First of all, when I called, I talked to Victor and he was so kind and helpful. Then he transferred me to Dawn’s phone, but it said That was amazing! First of all, when I called, I talked to Victor and he was so kind and helpful. Then he transferred me to Dawn’s phone, but it said she was unavailable so I called back and got to visit with her. She was helpful and gave me an appointment for the next morning. Miguel called the next morning and left a message that he was on his way to meet me at my church where I work part time. He was on time, friendly and professional. He gave me a coupon for future service and did it all in a timely manner. More
by T Burke
Employees Worked With
Victor, Dawn, Miguel
May 01, 2025
Initially when I walked into the service department I was not greeted by anyone. Three of the service techs there saw me, and chose to look away and continue doing whatever they were doing behind their desk. not greeted by anyone. Three of the service techs there saw me, and chose to look away and continue doing whatever they were doing behind their desk. One, by the name of Victor, saw me as I was walking by each tech and waved his hand to me to offer his assistance. He helped me with what I needed done with my vehicle and was very professional. I brought up my concerns with the other employees with the service department manager and he stated he will address the issue at their next meeting. Basically when I walked into any establishment or business I expect some type of greeting even if you can’t help me. Find me someone that can help. That is the customer service I expect. More
by AL
Employees Worked With
Victor Celaya
April 30, 2025
JC it's one of the best service people they have I've been to different Ford dealers in my travels and they all been accommodating, which is really nice. But JC went above what is nice he put us in as been to different Ford dealers in my travels and they all been accommodating, which is really nice. But JC went above what is nice he put us in as priority number one for our service on our truck to be fixed. I highly recommend this Ford dealer ship for service. More
by tip70461
Employees Worked With
JC in the service department
April 28, 2025
The service appointment was honored and the service writer was polite and efficient. Truck was there for 10,000 mile maintenance and a recall notice. Was in and out in 2 hours. Pricing was better than writer was polite and efficient. Truck was there for 10,000 mile maintenance and a recall notice. Was in and out in 2 hours. Pricing was better than I would have expected at a dealership. Waiting area was very clean and comfortable. An excellent first-time experience with this dealership. I will be back! More
by Marcusnorris120
Employees Worked With
Victor C.
April 27, 2025
Levi Thomas was very informative to all of our questions and very receptive to matching the price on a truck in hereford that we were looking at to buy . He did a great job of keeping the experience as qui and very receptive to matching the price on a truck in hereford that we were looking at to buy . He did a great job of keeping the experience as quick as possible.We are very happy with our truck purchase and will recommend Gene Messer to our friends. More
by tpond211 Pappa pond
Employees Worked With
Levi Thomas
